Hilton Garden Inn Dallas Richardson

They were out of hand soa

The rooms were clean. The staff was helpful. The hotel lobby was very welcoming. They also have a buffet.

We checked in late, the person on duty had limited knowledge of the hotel. The AC in our room had apparently just been repaired, the room was still warm but it worked. the cover on the filter was not properly closed and it dropped open at a touch. The filter fell down, when we called the front desk to report it she said maintenance was closed and she couldn't do any thing! She didn't have another room of the same type available! So we eventually managed to put the filter back ourselves and closed the cover properly. This wasn't easy as we are both well into our 70's and have some physical. limitations. I also asked for a shower cap and it took at least 10 minutes for her to find out that she could indeed provide one! Not a great experience! Better staff training is needed! We are rather disappointed in Hilton as long time members.

I highly dislike giving poor reviews because who likes a complainer? and I really try to make the most out of my stays. The pool was the best part of my stay although the scent of Clorox or whatever the cleaning solution is was so strong it stung your eyes upon entering. My room upon entering was very warm. I checked the thermostat it was in 75 along with saying the filter needed to be changed, waited an hour or more it was getting hotter so put it down like to 60 still no use, I called front desk to alert they said someone was coming to check tomorrow morn. I checked out by 11:30 7/5, it was still not checked or fixed. 7/3 night front desk did offer to move me but there were no rooms available for handicapped or a two bed. 7/4 I finally couldn’t take it and plus I had a disabled traveler with me and went down the broken elevator(only 1 side worked). Found out this has been an issue since March. I informed staff again the room air was not working, they didn’t offer I had to ask were there any box fans at least and had to take them to the room myself. House keeping never came anytime the entire weekend. They said you have to request them to come take out trash, get dirty/soiled towels, tidy(although I already will do that myself usually housekeeping will attempt to come, never did). Lastly, roaches on the wall. This hotel is too expensive $305(fri eve-Sunday morn) for service to be so lacking. No free breakfast and an extra $50 deposit and parking fee. Refund coming so thanks.

I did not like their hotel rooms