Kukun Chapultepec|Superior Studio

Clean, spacious and very convenient to get to and from the airport by taxi!

I was genuinely impressed with my stay. As someone who is usually a bit skeptical about rental apartments, this experience truly exceeded my expectations. From the check-in process, everything ran smoothly. The building has a 24-hour receptionist, which added a great sense of convenience and security. The staff were consistently helpful and went above and beyond to assist with any enquiries. The apartment itself was spotless, very well maintained, and spacious enough for three adults to stay comfortably while still having their own independence. The location is also a major highlight—very central, in Reforma, and within walking distance to Condesa and Roma Norte, with trendy coffee shops, great restaurants, and high-end hotels. I would absolutely recommend this Kukun location and would happily stay here again.

The hotel is very clean, the room is perfect!

A security guard knocked on our door close to midnight claiming we were in the wrong room even though they gave us a card with the room number written on it and the card worked in the door. This was after we had been in that room all evening and even requested towels to that room #. We thought he was trying to rob us, none of us slept. We complained to the manager and he said we could get a refund through Expedia. I put in a claim through Expedia for a refund and the hotel manager didn’t approve it. Terrible people at this hotel!! Do not stay there!

If you stay here, make sure to insist on being given a room that is higher up and/or doesn’t face the street. The room we were given had a street light of some kind that shone into the bedroom all night and we were right across from a 24/7 parking garage. There was also construction that started at 6 am in the building right next to us. It was impossible to get a good sleep. We were booked in for 7 nights and after the first night, we requested a room change. They refused, saying it would be four more nights till they could accommodate us! We toughed it out but weren’t too impressed. The apartment itself was ok but wouldn’t recommend unless you are assured a better room. When we were checking in, there was another gentleman who also got assigned a noisy, street facing room and he refused to take it. He had to wait but they did find him another alternative. Our mistake was agreeing to “see” about the noise for the first night. Once we’d taken the room, they basically told us we were stuck with it. Don’t even take your luggage up if it’s a street facing room on a low floor. It’s just way too noisy.