奧斯汀北溫德姆溫蓋特飯店

The staff was great a 10 but the elevator was down most the of time and being on a upper floor and taking the stairs with bad knees it was miserable. And being told the owners won't spend the money to have it repaired for after hour services. Was supposed to come back in a few months but will probably stay somewhere where else if the owners really don't care about the residents staying there

The lobby and hallways were too hot, no AC in the common areas. The pool was closed. Since the doors were open to let in a breeze, I was bit by mosquitos during breakfast.

Nice well maintained room,breakfast a+staff friendly. Air condition comfortable ,parking good.store and shopping near

The property was very clean and the variety in breakfast options were great. We loved the Frappuccino machine and tried making different drinks every morning. The staff was very friendly and helpful, it was great to have coffee available for 24 hours. The room looked little dull. Some good paintings might lift up the appeal of the room.

Everything worked out well. Comfortable staff professional and attentive. Based on the behavior of some of the guests, I wish the hotel had security

Smoking alarm battery was beeping all night dentist the didn’t have anyone to replace it until Monday, elevator wasn’t working, besides that everything else was food

Breakfast area was very crowded and busy. Probably due to contractors staying there.

My suggestion is to put curtain in the east side window to block the sunlight during breakfast time

They allowed my dog to stay even had a area for him to use the bathroom with the doggie bags outside, they had a pool but no lay out chairs only ones u could sit at with tables so that part they should fix but otherwise the staff was very pleasant and respectful so no complaints the food could use a little more love when being made also I understand it's a free one but at least make it semi delicious

The staff was amazing, breakfast was good, when we arrived, we saw that our water pressure was very low to the point. It was not good to shower. I went and informed the receptionist about it and she switched his room, that water pressure wasn’t so great either so there was nothing else we could do. Everything was clean and beautiful, but the water pressure really kind of ruins it.

Dirty rooms, breakfast wasn’t available until after 7:00am, stained towels, dirty residue inside refrigerator, live cockroaches in the room.

Clean but water pressure in shower was horrible.

Horrible mildew/mold smell, humid and unclean. Dead bedbugs under sheets with traces of their blood smeared. Staff was very helpful and kind, however we had to leave to another hotel and got a full refund through hotels.com. We used to love this hotel but it has gone downhill since then. Will never return.

Even though the hotel was nice it was anything but an enjoyable stay. I booked for 2 nights originally but i got into town earlier than expected and needed the room one day earlier. They agreed to keep me in the same room but the next morning they ended up moving me. No big deal. I get into the room and there is no hot water to take a shower. I understood. I then see a cockroach come out from under the sink in the bathroom. I killed it and never mentioned a word. I looked down again and there were two more dead on the floor. There were 2 silver bugs around the handle of the sink. I needed additional towels in my room, they stated that there were no toeels available. I spoke with one of the managers who stateds that she would give me a credit for the inconvenience. She then called my room and stated th a t since i booked through a third party i would have to call them once i chekced out for a refund on my stay. I contacted the third party and they said that the hitel rejectee the refund. I will NEVER stay here again.

My room had bugs in the restroom

Room was super clean! I was amazed at the cleanliness. I’ve stayed at other places and usually am disappointed about this. Next time I’m passing through I’ll stay here again.

There were black mold in two of the rooms I was assigned. And the third room smelled like mold but I couldn’t find it.

The hotel smelled amazing, very clean, the rooms gorgeous and the bed amazing

This hotel was spotlessly clean. No rubbish, or dust, all the floors were spotless. Everything looked very modern. The bathroom & shower were very nice. Having the body wash, shampoo, & conditioner in wall dispensers was a real treat. The soaps were very good quality, not cheap brands. The breakfast was good. The staff were very welcoming and friendly. I’m sorry I did not get her name, but I believe she was the mgr. She seemed to be running the show. She is excellent! Professional, friendly, very efficient, and I saw her work tirelessly staying well after her shift was over. She helped her replacement with a large group of hispanic construction workers with check in. This group were straggling in a few at a time, so she ended up staying hours after her shift, while still with a great attitude and friendliness. I will definitely stay here again the next time I come to Austin. Thank you for having one of the cleanest hotels I’ve stayed at.

Stayed in a king suite for 2 nights. Room was large and clean with basic kitchen supplies available. Only complaint was that the room was very cold and the heat did not work in the bedroom. Was told by staff that the bedroom heating/air unit was not supposed to ‘put out heat’ so we had to turn the heat up to 72 degrees to get the bedroom temp to be 66 degrees. This made the living area too stuffy/warm to work in. Can’t imagine sleeping on the pull-out sofa. Also, living area furniture was quite worn. Breakfast bar was typical fairway but good. Staff professional and courteous.

loved the art in my room. the citrus scented toiletries were nice.

We needed a last minute place to stay off the highway and I'd 100% stop here again. Room was comfy and clean. Staff was nice. In-room coffee was good. Mattress was better than the nicer place we stayed at in San Antonio. Location was easy to other restaurants. I'd stay here again as I'm passing through.

I feel bad to leave this review since it has nothing to do with the hotel; there is a dance club next-door that plays loud music until midnight. So anyone going to bed early will not be able to sleep. It was obnoxious. I hope they can work together to fix this problem.

This place was ok but the wifi was a hit and miss

Overall good , just the walls were so thin I could hear next door All night having there fun

Nice but noisy

Very clean, modern and spacious. Would definitely stay there again. Comfortable beds.

We had a very nice stay. The room was comfortable. It had a microwave, mini fridge and stove top. The breakfast was nice and we also enjoyed a late check out. We will stay here again!

Hotel is rooms are clean and decent square footage for my needs refrigerator, microwave, and two stove burners were in my room. Coffee maker & tea bags. Good hot breakfast buffet served every morning.

The service was excellent. Easy check in. Great location.

The staff was amazing and accommodating. The breakfast was good, many choices with fresh made proteins. I highly recommend

My stay at the Best Western Plus in Austin, Texas, from 4/11/24 to 4/14/24, was the worst experience I have had in any hotel. Our room was never cleaned, the trash was not taken out, and we constantly had to request new towels and toilet paper. Our bed sheets were never changed either. The bathroom's shampoo, conditioner, and body wash containers were empty. My mother, who was staying at the hotel with me, asked the hotel manager (Cindy Lozano) if she could have extra blankets, and she disrespectfully answered back with " I am not housekeeping." You are the hotel manager. She did not make a ridiculous request. Her response was that it was disrespectful and unprofessional.

Nicely ran hotel , with a very friendly staff

This hotel was spotlessly clean. No rubbish, or dust, all the floors were spotless. Everything looked very modern. The bathroom & shower were very nice. Having the body wash, shampoo, & conditioner in wall dispensers was a real treat. The soaps were very good quality, not cheap brands. The breakfast was good. The staff were very welcoming and friendly. I’m sorry I did not get her name, but I believe she was the mgr. She seemed to be running the show. She is excellent! Professional, friendly, very efficient, and I saw her work tirelessly staying well after her shift was over. She helped her replacement with a large group of hispanic construction workers with check in. This group were straggling in a few at a time, so she ended up staying hours after her shift, while still with a great attitude and friendliness. I will definitely stay here again the next time I come to Austin. Thank you for having one of the cleanest hotels I’ve stayed at.

WORST HOTEL EXPERIENCE EVER. Do yourself a favor and don't stay here. Hotel is nice, but customer service is HORRIBLE. They like to double charge here.

I stayed 2 nites and supposed to get 1 nite free, clerk told me that was no true at check out. There are posters on each entry door with information. This was my first time seeing her and she didn't even try.

Friendly and great staff

They gave us the wrong room and said there was a "glitch in the system" someone else booked the same room at the same time. They said all of this without hesitation or looking at the computer. It was obvious they knew what was up.

Great stay, friendly front desk staff.

We needed a last minute place to stay off the highway and I'd 100% stop here again. Room was comfy and clean. Staff was nice. In-room coffee was good. Mattress was better than the nicer place we stayed at in San Antonio. Location was easy to other restaurants. I'd stay here again as I'm passing through.

I feel bad to leave this review since it has nothing to do with the hotel; there is a dance club next-door that plays loud music until midnight. So anyone going to bed early will not be able to sleep. It was obnoxious. I hope they can work together to fix this problem.

Really safe area, was there for 1 night but it was a great stay, our room wasn’t ready when we got there, but the friendly employee at the front desk took care of that right away, would definitely stay here again

The previous lack of toiletries was corrected the next day. Staff and housekeeping were responsive and attentive. Facility was quiet and well kept. Located right off main thoroughfare, easy access and close to shopping abd restaurants

Bedroom was amazing but I mostly loved the location. It wasnt inside the city but around and there were a lot of restaurants near by.

Only problem is entrance from the I-35 frontage road. The entrance is difficult to see until a driver is almost on top of it.

It was quiet and able to relax. Not many options for dine-in nearby. The traffic was heavy at all times of the day.

Clean room! Enjoyed my stay. Plenty of options for dinning and shopping nearby.

When I checked in the front desk attendant named ISSAC, is a very decent and nice person, he was very friendly and helpful. Good luck to him Rest of the staff was mostly Spanish speaking, they seemed nice, but I can’t assess due to limited interaction. There is so much construction going arround this hotel, it’s took circling arround it 3 times even with GPS, TO GET TO FRONT OF THE HOTEL. I will rate this as poorly kept and maintained property, very dirty. Will avoid it in the future if possible

This is a wonderful property. Very neat. Very clean. I enjoyed my 2 nights here. The location was not that good because of construction. It was hectic to get in and out of hotel because of this.

Dirty rooms, breakfast wasn’t available until after 7:00am, stained towels, dirty residue inside refrigerator, live cockroaches in the room.

I was greeted by the most amazing smile, OZ, had the best demeanor and made me feel so welcomed after my long trip. The room was great, but that shower was a 12 out of a 10! The breakfast was filling and the coffee was delicious.

Staff was pleasant. Room looked great and was clean. Not the quietest -- upstairs tub of other guest kept making noise at all hours which was weird. Breakfast was actually terrible. Comfy bed and clean room. Our bathroom was fine. Breakfast: Soggy, scrambled egg whites with weird texture and no flavor -- adding salt and pepper did not help; paired with sad, hard sausage patties and stiff muffins that seemed old. Fresh whole fruit from the basket was good. I should have made a Belgian waffle.

Breakfast was simple but good.

It was almost always empty and refill was slow when there was no very many people

Clean rooms, great customer service and conveniently located near restaurants. My family and I loved the complimentary breakfast!

Breakfast area was very crowded and busy. Probably due to contractors staying there.

It was very nice and breakfast was good and warm.

Staff was very friendly. Only real complaint was that the coffee ur a we’re empty during peak time Sunday morning.

The breakfast was good