Hawthorn Extended Stay Austin North - Round Rock

Si

We had a place to sleep which was good but that’s about where it stopped. The elevator was working “sometimes” the staff said. We didn’t have any extra towels. There were dead crickets all over the place. I tried calling down to the office to get a “Do Not Disturb” sign but no one would answer. To top it off I think we got bed bugs. I would like some compensation back.

Overall, a decent stay and I’d stay again. The room was clean with a simple layout, large comfortable bed, plenty of outlets, refrigerator, microwave, stovetop, and a large Samsung TV. The hotel felt secure and well maintained, and the pool looked nice. There is freeway construction nearby, so expect that. Breakfast starts at 7 a.m. on weekends, so unfortunately I only got to smell it. My biggest issue was the TV. Amazon Prime wouldn’t play movies due to an HDMI/HDCP error, which was annoying. The walls are also somewhat thin. I woke up to someone’s cheeks getting clapped for a few minutes, but thankfully the midnight show ended quickly. Other than the TV and unexpected entertainment, it was a good stay. I’d definitely return, although next time I hope I’m invited to the midnight show since apparently everyone was clapping. 😂

Breakfast was good. The staff very welcoming

The room was disgusting. There were, what seemed to be several dog hairs on our covers and other human hairs. The toilet seat had hair and had urine in the toilet bowl when we entered the room. I would've walked away, but had no choice but to just get it cleaned up and stay because I had already paid and it was non refundable. Worst place I have stayed. Never again. "Black out curtains" don't even black out. We were originally put in a room where u can hear a large dog next door darling it's lungs off, sounded so close and was very annoying. They did let us change to another room, which I will give them credit for, but that's the room that had the hairs and urine. I never even checked around the first room, tbh. But either way..horrible experience all around. I've stayed in several hotels before and this was the worst one yet, for the cost especially . To top it off, there was construction all over with roads blocked off and a VERY dangerous type of entrance into the location. And cherry on top...elevators didn't work. Had to take stairs up to 3rd floor with ALLLLL our belongings back n forth. AWFUL!