Quest Ivanhoe

Tiny room was looked over by adjoining building so curtains always closed. No coffee table so food or drink had to be consumed whilst sitting on the bed. No writing paper or pen. No soap holder on vaniity so grabbed a plate from the kitchen to hold soap. Room was clean and staff were friendly and helpful.

The staff were friendly and helpful as we had to drive 2 hours to arrive they made the transition easy

Staff were very attentive and helpful - rooms adequate if a little small and the location ideal.

The Overall experience was excellent. The Reception staff (Particularly Jacinta and Bianca) were lovely and super helpful when needing to accomodate my adult daughter into our room, whilst my husband was in hospital. They helped with organizing taxis and a late permit for parking as well. Whilst it was obvious you were having a change over of furniture during our stay, this did not inconvenience us. The only criticism I have is in relation to the car park. The signage displayed in the lane does not clearly indicate a right turn into the Quest carpark. We continued down the lane into the gated area of another business. The gate closed behind us, as darkness set in, and we were unable to exit. Had to call Quest Reception to see if they could contact the business and enable us to exit. Thankfully, after some time trapped behind the gate, a car from their carpark proceeded to exit and we then followed them, whilst the gate was open. More distinct signage, that is easily seen in the evening, would have avoided this scenario.

Stayed in a recently remodeled apartment where the kitchen and bathroom had been remodeled. However the furniture was still the same prior to the refurbishment and just looks tired. I was very disappointed as this apartment was advertised as a superior 1 bed apartment and one nights accommodation wasn’t cheap. Also I received an invoice after my departure for parking and at no time was I advised that there would be a charge. I’ve stayed previously at the Quest Ivanhoe and never been charged parking. This visit for me was disappointing.