邁阿密市中心格雷森飯店

The pool and hot tub hours are inconvenient, closing at sunset, which makes the hot tub unusable in the evening. Additionally, there are not enough towels in the pool area. The hotel also lacks a restaurant for dinner. An incorrect charge on the credit card remains unresolved.

Very Nice staff. Beautiful pool. This place needs some major TLC & repairs. Only one working elevator. Dirty rooms, with broken lights, broken vanity, chipped tub, paint splatter on floors. Could be great with some love and care. They definitely shouldn’t be charging so much for such a run down hotel.

Shower didn't function properly and they only had valet parking. Balcony and room were large. Limited view of the water. Good location. Great service. Charged a resort fee but spa and salon were closed indefinitely.

Great pool.

Could use some upgrades for microwaves and refrigerators

Staff was very friendly, room was very clean and spacious for the two of us, location was close to everything and gym had nice equipment and everything I needed. Would stay here again.

Good hotel to stay at if you don’t want to stay in Miami Beach as it is close enough to Uber. Nice pool area on the 14th floor. You get a voucher for seats on Miami Beach which is a nice touch but they upgrade you to buy an umbrella which is to be expected, the watch out is no towels. As it was promoted as a Beach Club you expect towels even if you have to pay for them but the reception team didn’t inform us and had to buy one locally.

The pools were not available for customers.

Overall the stay was fantastic. The main pool and cold plunge weren’t open which was a let down. Plenty of construction in the area so when that’s all done it should be much more quiet. Clean facility and welcoming staff. Would return.

Valet and staff were super nice just know upon arrival you have to do a 150 hold on your card per night. Food was okkk.. we only got it the last night and was expensive but not disgusting, loved the balcony and how easy check in was and valet parking was nice but $40 a day is crazy other than prices was a really good experience

My partner and I stayed in the junior suite and all though the room design and layout was beautiful; the room felt dirty. There we stains, water damage in drawers, holes on shower wall that were not repaired, and splatter stains on the night stands. Would not stay there again based on the cleanliness of the room. We only stayed one night and did not experience the other amenities but the employees were nice/attentive during check in.

My stay at this hotel is terrible First off, they had no parking. I ended up having to park in some sketchy parking lot for $75 because the only parking I had was valet for $45 but they said my pick up truck was too big for their parking garage but this is not true. The hotel also has apartments and they saved the spaces for their residence. The room had no refrigerator that could be used because it had all their incidentals that they wanna charge you for the bathroom didn’t have a proper door. A curtain and a minimally frosted door for the toilet. I also found cockroaches when I turned the light on in the middle of the night.! I would like a refund

Very clean room, great central city location, excellent views from corner suites. Trendy modern vibe. Great all around.

Very nice hotel. Front desk staff are all friendly, helpful, knowledgeable, polite, prompt, attentive and professional. Housekeeping was outstanding. Room was spacious, immaculate, and nicely anointed. Bathroom had a claw tub & rain forest shower. Water closet included a bidet as well as a toilet.

The property appears nice in the photos, but it is somewhat outdated. Upon checking into our hotel room, we noticed that the floor was dirty. Additionally, we were spoken to very rudely by a front desk employee when we picked up our DoorDash order from the front office. Following that incident, our Wi-Fi connection suddenly went down, and it was restored almost immediately after we called to report the issue, which felt very concerning. Based on this experience, I would not choose to stay at this hotel again.

So this hotel I had some mixed feelings about, upon arrival I was very impressed, they took our bags into the free luggage storage since we arrived early, then they notified me that I would get a call when the room is ready which was great since the last hotel we stayed at we had to periodically check in to see if it was ready. When I entered the room is when my impressions took a turn, just to use this as a example on how dirty the floor were, I had brand new white socks on and within 10 minutes of walking around the room the bottom of my socks were brown. The glass panel that is connected to the patio is not sealed completely, I could hear air coming through the entire time and when I pushed on it the glass actually budged out a bit. The “Rainfall” shower head was not working properly, almost like it was just leaking out the side of it. We book the Jr suite which is one of the more expensive rooms so you would think they would get it right. They told me breakfast was included at the desk but when I got up the restaurant they said it was not. I also thought it was odd they don’t leave any bottled water to purchase or have in the mini fridge since most hotels do that. It was hard to give this hotel more then 3 stars with how the room was. Other then the room deficiencies I thought the hotel service was great.

Room was not clean well. Floors were dirty and curtains had stains on them. Toilet lid had a black stain on it. The dooman's were great.

My friend and I stayed here for 3 nights and the first room we had a very dirty chair, paint on the curtain , dirt around the bed and not only that the worse part was that once we entered the bathroom it smelled sooooooo bad there was a dirty sock behind the tub. They changed our room it was better than the last one but still not okay. The room had no fridge, no robe or slippers.

Okay stay but not anything special. The room was not as clean as it could be and the air from AC was moldy.

It was a very clean and great stay.

Yall need to a better ac system . Yall have lg ac systems and most apartments or hotels don’t even have that. So I assume it’s supposed to be better. It’s not the rooms stay extremely hot. And this is terrible considering it’s Florida. That’s the only complaint I have.

There is no microwave nor a refrigerator which is odd in an updated hotel . And they will call in the morning to make sure you check out .

The room was luxurious with amazing views and a big soaking tub. Much needed after nine hours of driving.

The bathroom was absolutely amazing. From the separate bidet to the deep soaking tub and the rain shower.

We were able to get checking into our room 7 hours earlier which worked out great for us since we just got off from our cruise. The room was beautiful and the balcony view of the city was lovely. Only thing is, the slide door was a little hard to open and we could hear people around us slamming there doors shut as well. Overall great stay.

Room is horrible-noise from highway is so loud. No trash can in the room and trash on the balcony. The free wine we got for being a Silver member is awful and the staff are all not friendly. Bathroom looks like something in a sub par cheap hotel. Not staying here ever again.

Our room was spotless, quiet, and well-equipped. The bed was super comfortable, and the layout made the most of the space. Loved the in-room tech features and the thoughtful design touches that made it feel luxurious.

It was a dece property. Could use minor room fixes. Very noisy on the Biscayne side .overall adequate accommodations.

The balcony size and the views from the hotel room. Something that could have been improved was an update in various items within the room.

The Grayson was in a great location for our trip. Our room was nice and our balcony view was excellent. The balcony door didn’t seem to be sealed very well and we could hear street noise all night. It was too noisy to sleep well even with a white noise sound machine on. Overall, we weren’t satisfied with the hotel. There was no coffee maker, ice bucket or ice machine, or refrigerator in our room. There were no restrooms in the small lobby. I wish we had known these things before booking and paying a fairly expensive price.

I had a great stay at The Grayson! Although check-in was smooth and we were told we could enjoy the complimentary breakfast, we were unexpectedly charged for it on the first day. Thankfully, it was resolved—but clearer communication would’ve helped. Despite that hiccup, the experience was wonderful. The staff was friendly (special shoutout to the doorman, John!), and the location is perfect with a free trolley stop right out front. Oh, refresh towels please. We stayed from Sat-Tues and towels weren’t refreshed. However, I’ll definitely stay here again!

Awesome property. They took care of the small miscommunication quickly and efficiently. Id stay there again. The staff was very friendly. Food was good as well.

I deposited 450$ never got it back its been 10 days

Very nice hotel. Front desk staff are all friendly, helpful, knowledgeable, polite, prompt, attentive and professional. Housekeeping was outstanding. Room was spacious, immaculate, and nicely anointed. Bathroom had a claw tub & rain forest shower. Water closet included a bidet as well as a toilet.

I was immediately helped with my bags all the way up to my room and received an upgrade. The staff was extremely helpful and friendly.

The property appears nice in the photos, but it is somewhat outdated. Upon checking into our hotel room, we noticed that the floor was dirty. Additionally, we were spoken to very rudely by a front desk employee when we picked up our DoorDash order from the front office. Following that incident, our Wi-Fi connection suddenly went down, and it was restored almost immediately after we called to report the issue, which felt very concerning. Based on this experience, I would not choose to stay at this hotel again.

This property had two Johns one that took your bags and opened your doors explained everything there was and another John behind the desk that was up most professional and explain things just as well also helped us get tickets at a 10% discount to different attractions bottom line is those two johns made our trip more than perfect

The staff really made the trip special. Everyone was super helpful and kind.

We flew from Massachusetts for my birthday and a concert. We were automatically greeted with a quick and easy check in. We enjoyed a complitmentary cup of rosé. The room was super comfortable with a great view. We had breakfast which was delicious. The property is beautiful, we used the infinity pool one day which was amazing. My mom suffered an injury while we were there and they provided us with a wheelchair and sent us ice up to the room without us having to ask. They even let us take the wheelchair to the concert. We were definitley taken care of. I work in hospitality and it’s hard to find people who care like this. Shoutout to Ty, as he’s the one who helped us the most during our stay! I hope to return in the future to actually explore Miami as the location was a short walk or uber ride from anything you want to do.

Valet and staff were super nice just know upon arrival you have to do a 150 hold on your card per night. Food was okkk.. we only got it the last night and was expensive but not disgusting, loved the balcony and how easy check in was and valet parking was nice but $40 a day is crazy other than prices was a really good experience

Great location! We were able to walks to the Maseya stadium and pier within 5mins. A lot of dining options that are walkable as well

Beautiful hotel off the Miami Beach traffic, very noisy outside due to construction in the area and the ships docking not too far away. Across from the science center and 20 mins from the airport. Simple room designs if you just need a place to stay, the hotel food was mediocre and the pools were nice!

Great location! Incredible view!

Very nice property. Convenient to shopping and dining. Close to the cruise ship port.

Within walking distance from museums, restaurants, cafes, and clubs. Staff is very nice and helpful. My rooms was very spacious as well as clean. Overall I’m really happy with my experience and would definitely stay here again!

The hotel is quite nice. Really close from Bayside and the cruise port.

It was a great very beautiful views of the city, and the stadium is an 5min walk away. Only thing that sucked was that there was no parking. You need to pay for valet services but at least it’s not too pricey in my opinion at least, $43 for 24hr valet services so not too bad. All in all a wonderful stay.

Stayed at The Grayson for a few nights. The location is fantastic!

Nice property located in a decidedly lifeless part of Miami. We were only there for one night on our way back from a cruise, but we certainly enjoyed our stay. The room was large, clean and had a lovely view of the Bay. We didn't use either of the pools but they looked lovely. The staff were also very accomodating and actively helpful. The area itself is pretty lifeless, at least from my perspective. But if you need a nice place to stay that's located near the port and equidistant to other parts of the city that do have more active street life, like Miami Beach, Brickell, etc., this is good option.

Great location, really friendly and helpful staff.

Once I was finally able to check in. They went through all the amenities but failed to mention some of them weren’t working. Cold plunge pool, down. Restaurant, closed. They said the restaurant was open on the top floor. Which was partially true. They were attempting to sell a limit menu from the bar. So you’ve got an entire hotel trying to eat breakfast with 10 tables. Then you order your $25 eggs and it’s served in a plastic container with a plastic fork. So, charging prices of a restaurant but serving you like McDonald’s. One waiter who took 8 mins to greet us. 15 min to come back and take our order and never returned. I had to go find him to pay the bill. Dinner was worse. $120 for two small pizzas and a cheese burger with 5 can sodas. 2 menus for the place to share.

Beautiful hotel off the Miami Beach traffic, very noisy outside due to construction in the area and the ships docking not too far away. Across from the science center and 20 mins from the airport. Simple room designs if you just need a place to stay, the hotel food was mediocre and the pools were nice!

More food options would of been nice

The hotel is great, nice location. The noise from the adjoining room was loud and felt like the walls were paper thinned that you can hear the laughing and shouting. The restaurant, its offerings and services, needs a total re-organization. To add insult to injury the bill added 22% cover charge. The service was atrocious, the coffee was cold and the croissants were not even freshly baked. What a bummer!

Close to the port. Loved our balcony room, watched our cruise ship come in at 5am. Loved the food in the restaurant on site.

Restaurants and bar closed at 7pm, seriously, they also delivered my packages to the wrong room, terrible service, stay elsewhere

We flew from Massachusetts for my birthday and a concert. We were automatically greeted with a quick and easy check in. We enjoyed a complitmentary cup of rosé. The room was super comfortable with a great view. We had breakfast which was delicious. The property is beautiful, we used the infinity pool one day which was amazing. My mom suffered an injury while we were there and they provided us with a wheelchair and sent us ice up to the room without us having to ask. They even let us take the wheelchair to the concert. We were definitley taken care of. I work in hospitality and it’s hard to find people who care like this. Shoutout to Ty, as he’s the one who helped us the most during our stay! I hope to return in the future to actually explore Miami as the location was a short walk or uber ride from anything you want to do.

We only stayed for one night. The staff was very nice. The room was clean, nice and perfect for our needs. Valet parking was handled effortlessly. The only issue I had was there is a free happy hour for guests which was a glass of white wine. Very nice. Since I don’t drink alcohol I had to purchase my soft drink. I thought that was a little ridiculous but other than that our stay was great. I would stay there again.

Food was okay every time we wanted to go to a restaurant was closed.

Excellent concierge dinner recommendations. Beautiful modern hotel with included breakfast. Nice pool area. Large contemporary room.