During check‑in, I asked for an extra blanket because I usually feel cold at night. The receptionist told me that “it was summer” and that “we didn’t need it,” saying that one blanket was enough for my child and me. This response left me disappointed, because I don’t think it is appropriate for staff to decide whether a guest feels cold or not. I was also not offered any alternative, not even a paid option. I believe the service should be more empathetic and focused on providing solutions, especially when it comes to something as basic as comfort during a stay. I hope this can be taken into consideration to improve guest experience.
During check‑in, I asked for an extra blanket because I usually feel cold at night. The receptionist told me that “it was summer” and that “we didn’t need it,” saying that one blanket was enough for my child and me. This response left me disappointed, because I don’t think it is appropriate for staff to decide whether a guest feels cold or not. I was also not offered any alternative, not even a paid option. I believe the service should be more empathetic and focused on providing solutions, especially when it comes to something as basic as comfort during a stay. I hope this can be taken into consideration to improve guest experience.