Crowne Plaza Toronto - North York by IHG

It was good. A fire alarm went off for 3 hours in the middle of the night and when I asked about it the front desk was very nonchalant.

The room has inadequate lighting. There is no fan in the washroom. A fan would be helpful when showering. There is no mirror at the desk. It would be helpful for makeup application. I have visited this hotel on a few occasions during the past 9 months. Only 2 of the 3 elevators have been in operation on every occasion. It creates unacceptable wait times for the elevators. Guests are frequently complaining about the lengthy wait times for elevators. This maintenance issue needs to be addressed ASAP!

The main lobby is beautiful and the grounds were nice. The room itself was nice but not as nice as I was expecting. A little outdated but clean. The pool is nothing like I was expecting. It was in very poor condition. There are not gradual steps leading into the pool and only a pool ladder that was loose and unsafe. The edging around the pool was loose and could be lifted off with your bare hand. I had been looking forward to my stay at this hotel for quite a while and was slightly disappointed. There are a lot of renovations being done and I hope the pool is one of them. Needed Drastically!

We were really excited to say here and the rooms were fantastic. Very clean and updated and a great bed. The temperature control worked well and was nice and quiet. The issues started at 3am when a smoke alarm started going off which was immediately met with a staff member over the speaker saying that it’s a false alarm and the alarm continued going off for another 15 mins. We were already tired out so figured it was just someone drunk pulled the alarm. Then the second alarm a few hours later. Then a third. It was ridiculous. Searched up some reviews and found this isn’t a new problem and as of Oct 28, 2025, I see this is still ongoing. There was no compensation whatsoever. Basically a “sorry about your luck.” We would love to stay there again as this is really a great hotel but this experience and how the staff handled it is extremely unprofessional and disappointing. We will gladly pay a bit more money to stay somewhere where we can have a nights rest without multiple alarms going off through the night.

We have stayed here numerous times due to convent location . However no more . Our car was stolen from the parking lot 2 years ago. We recovered the car and decided it was a one off situation . Easy to steal cars here however . This weekend was last straw . Elevators did not work for at least half an hour right around check in time . Then only 2 of the three worked . This is a constant issue at this hotel . They had signs stating new ones were being installed and to be patient. One evening the fire alarm went off at 12:20 AM . We were told it was a technical issue and fire dept were coming to check . Around 30 or so minutes later the alarm stopped and try getting back to sleep . Well maybe one hour later it went off again . Same issue . Now I don’t know about other guests but it seems to me the hotel should bending over backward to do something for their guests . I don’t know - maybe free parking , some small gesture to accommodate for maintenance issues they have and the huge inconvenience caused to their guests . Checking out today I brought this up. In no uncertain terms did they take ANY RESPONSIBILITY for these issues . This isn’t a one off thing. I know for a fact the elevator is a problem over many years . But the fire alarm , this was a technical problem that should have been resolved after the first alarm . So I’d say it’s poorly run , needs an overhaul on maintenance . Rooms are dark, many light bulbs missing etc will not stay there again .

Gym was not available to guests. Otherwise nice stay.

Fire alarm went off multiple times on our 1st night. Had to argue with the staff to get any kind of compensation

It’s a lovely hotel in mid town Toronto with good access to roads and public transit. However, only one of three elevators were working and that one sporadically and slowly. The staff were very apologetic about the situation but I remember the last time I stayed there the same elevator was not functioning.

My room was large and clean and quiet so all that was very good! The one problem was that at times that there was one elevator (out of 3) that was out of service and then at times, a second elevator wasn't working which caused long wait times to get to and from the room.

Nice hotel, big and clean rooms. My shower didnt work but didn’t try it till an hour before checkout. Also one of the elevators was out of service and being on the 16th floor I had to wait literally 15 minutes for an elevator every time I left my room.

Lighting was inadequate. Room was dirty and felt very uncomfortable to step on the carpet. Bathroom cleanliness was barely adequate.

The Pacific was always a great option for staying in Toronto but it has sharply declined in quality. 3 big problems arose this trip. 1. The water in the bathroom only arrived at 1 temperature, boiling hot. Making showers and getting ready difficult and impossible to drink water. A ticket was issued after the first night of have it fixed and nothing changed. 2. The rooms AC doesn’t work. The loud fan would run constantly but never cool the room down. It was too hot to sleep. 3. Finally there was blood on the shower curtain and the pillows bunched into balls of filling. Over all this was a terrible experience followed up but a lacklustre response by the duty manger. It’s too bad this used to be such a good hotel option.

The rooms are clean. Staff are friendly. Definitely enough space in the rooms.

Not clean. Found centipede in the room. No clean washrooms. Old dacilities. Old elevators which probably are bot safe with long waiting time. Its just a 2 star hotel you should expect.

Worst hotel. They are infested with LARGE flying cockroaches and cancelled our stay as a result. Not only that but their AC doesn't work, it is dirty in the rooms and elevators don't work. Luxury hotel prices for a motel environment. Also manager Anas was awful. Poor manners and gave attitude when given video/picture proof of all these issues. Worst hotel in Toronto.

Room and bathroom spotless.

I could tell they didn’t change a sheet from the last customer. There was some hair clearly not ours under the pillow and it was quite disgusting.

Clean room and easy check in process

We found roaches in our bed and in our room, manager told me they would call me and never did.

I stayed in this hotel for 6 nights for my business trip and on the first day I had bed bug bites all over my two arms. Changing my room was easy but I had to strongly fight to get all my laundries done. And after all they said there were no bed bugs when they inspected and are on sale without any extra sanitizing process. Very disappointed

We did not have dinner or breakfast at the hotel so not able to comment on the restaurants. Corner room very spacious

Room heater not working

Didn't have wifi for half our stay. Management wasn't very helpful about it either.

No sound proofing. I could hear everything next door.

Room was clean and spacious as well as the lobby The only down fall was there was a rattling in the vents that sounded like something was constantly dropping. Otherwise it was a good stay!

The beds are so comfortable! Beautiful view, spacious rooms, nice fitness centre

The room was 25 degrees Celsius, and only solution they offered me was a fan. Was really difficult to have a good sleep

The lobby looks nice but the room is a bit dated and not enough lighting. The room is clean and the service is good. They have signs that they are renovating the rooms. Maybe once that is done, it will be a more comfortable stay.

The room was cold because the snow from the balcony came inside the room. I think you need to have a double window/door type.

We liked the hotel itself, and the staff was friendly. The only major issue we had was this flood light pointed directly at one of the windows in our room. We would have needed to tape the curtain to the wall on both sides to stop the light from coming in. It was so late when we got back to the hotel, there was no staff to help. Apparently to turn off that flood light that blazes like a thousand suns, every light in the parking lot would also turn off. So if you need pitch black, do not go into room 201.

Arrived with 2 large and 3 small cases but there was no help available. I had to search for a case trolley, load them myself and push them inside. Took a lot of persuasion at reception to get someone to take them to our room. Same at exit the next morning. Reception said no-one available. 4* is laughable

We had a very comfortable stay and felt well looked after. The staff were very very helpful.

Very clean hotel with excellent service! As an Expedia Gold member, I received a free room upgrade, late check-out, and complimentary parking. It's conveniently located and I received good value for my money. The only issue is reaching anyone by phone. The front desk did not answer the phone on 3 separate occasions. I tired calling to say I had a delay and could not reach anyone.

I had a terrible experience at the Pan Pacific Hotel in Toronto. I was in the city for surgery and checked in clearly bandaged and in discomfort, arriving only 20 minutes before the “official 3pm check-in”. Despite my condition, the front desk clerk showed zero awareness or compassion, simply telling me I had to wait until exactly 3pm for my room. Once I did get checked in, the problems continued. The elevators were a nightmare—many weren’t working, and wait times were often 30–40 minutes just to get upstairs. They’ve responded saying that there’s always 2/3 elevators working, it’s not true, they’re lying. Inside the room, the walls were paper-thin; every door opening and closing down the hallway echoed loudly, making it impossible to rest. To top it all off, when I entered my room, the “welcome” message on the TV wasn’t even for me—it had someone else’s name on it. Between being understaffed, poor service, and broken elevators, this was hands down one of the worst hotel experiences I’ve ever had. I would never stay here again.

Our arrival flight was very early 7am and I called a few days before asking if we could have an early check in. Reception said they could not guarantee this but if the room was available when we arrived they would give it to us. We arrived at the hotel around 8am and they said the room was not ready. We said ok and left our bags at the hotel and went out to do other things. We came back at 1:40 and asked if the room was ready and they said it was not. The hotel was noticibly not at capacity, although they said it was. We said we would wait in the lobby till it was ready. We waited and the staff knew we were sitting there waiting and they just looked at us blankly for over an hour. As 3pm ( the check in time) started to approach, my husband went to the front desk and they said they had our room ready. We were so angry. I know that our room was ready before this. The check in agents were purposefully trying to show us that they had the authority to give us a room and they were making sure that we didn't get it till 3pm. We spent 5 nights in the hotel and it was not at capacity. The check in experience was BAD! This is not a bad hotel. The price we got for it was very reasonable but the service is poor!

We had a nice stay at this hotel, the service was excellent, the parking was great.The location is close to different shops or tourist destination.The staff was friendly and do their jobs above and beyond

poor customer services, workers act like they don’t know what’s going on. They made my stay feel very unwelcoming.

Poorly kept hotel, needs updating and better service. Has really gone downhill.

The one staff was at the desk was terrible

Staff were all very friendly and helpful.

The location is park-like which was fantastic for such a big city. It is about 20 minutes or so from downtown with good traffic so a good spot if you are in Toronto for other things besides being downtown all the time. The staff are friendly and helpful. Check in time is strict and if there is a big event, the line is long right at check in time but you can leave your luggage at the concierge's desk if you arrive early and grab a bite to eat across the street. Elevators are a bit slow because one is under construction currently. The cleaning staff were lovely and friendly. We stayed for over a week. There were lots of different options for eating across the street as well as a couple in the hotel. We enjoyed the choice and variety. We were able to either get a cab or Uber from this location easily.

Quiet, elegant hotel in the middle of the city with lush outdoor walking trails. Large parking lot. Not close to convenient public transportation.

A bit far from central but easily accessible with cars

The area is very safe. Very nice hotel. Although is far away from downtown, public transportation is very easy to take.

Terrific location, very comfortable

Great location. All kind of restaurant across the street. Longos Super market 5 minutes walking.

The area was good, convenient for shopping, eating and transportation

Spacious .. great staff and great location if you don’t wanna be downtown but also not far away

Great location .. courteous staff ! Comfy beds

This is my go to hotel while in Toronto, lots of dining options in the area that are easy to walk to and the location is great as it is a pretty central location while not being downtown.

Friendly and easy check in. The room was a generous size and clean. Comfy bed, and good shower pressure. All elevators were working on this stay making getting from lobby to room and other way around much quicker. The on site restaurant has some good options and good staff, making it an easy choice.

It could be a great hotel. There are just two elevators and it takes a long time to get one. Breakfast is horribly slow, it takes more than one hour. It is "a-la-carte", you choose three items, but they are delivered with a long delay. For example, you will get the bread long after finishing the eggs. We saw people just get up and leave due to the insanely long wait.

I am not a fan of a buffet. Like to be served at the table. Evening meals were excellent, staff, servers fantastic

No room service options, minimal items on restaurant menu

Large clean room, beautiful breakfast and staff

Loved the restaurant, meals and service.

The property is old and needs upgrading, the breakfast is overpriced and not that great, staff was slow and not very helpful

Expensive breakfast

I am not a fan of buffets. Like to be served at the table. Evening meals were grate. Staff / Servers were fantastic

Elevators were not working, no room service, restaurant just average. For what their nightly rate is it should be better.