Hotel Pigeon Forge

Pool was good, no breakfast this morning but our room was worth the price. Plenty of space and nice and quite.

Friendly staff, clean place, quiet and big parking lot. Nice clean pool, walking distance to food & attractions. Would definitely stay here again.

The pool was very nice. There was no breakfast offered. Parking was good. The room was clean and bed was comfortable. Its a cost efficient stay if you just need somewhere to sleep.

Checking was great. Checking staff was friendly & polite. When we got to our room there was a large puddle of water on the floor. When looking to find what would have cause the puddle, we found that it was coming from the refrigerator. The freezer part was a block of ice. Also, the window was left open (with no screen). Therefore our room was extremely hot. The ac was on but only blowing hot air. When I went back to tell the desk clerk & ask for a different room. I was informed there was no open rooms available for me to move. She had maint. come to check the refrigerator. He came & looked brought in another put towels down for the water but left the old one. We had keep putting new towels down through the night. So there were no towels left to take showers with. Desk clerk did provide us a table fan for the night (very noisy). Our room was hotter than the hallway. The breakfast was extremely bad. We were told upon arrival that there was to be no smoking in the hotel, but the 4th floor smelled very strongly of POT. There was people in the designated smoking area doing drugs in a pipe. We had our grandchildren with us and had keep them from seeing it. They both couldn’t understand the smell. The 4yr old said it smelled like a dead skunk. The pool was good. We thoroughly enjoyed the grounds especially the birds. Overall it was a 5 out 10 stay for us.

The staff is very kind and helpful. The pool is open until 10:30 p.m. Which is absolutely perfect. And, we are right in the thick of all the activities that are only minutes to wak to. Love it!

Nice but needs remodeling desperately

Pool

Great location. Plenty of parking. Needs some updates but nothing that was too bad

Stay was real nice hotel was clean just needs some TLC.

This was an impromptu stay and my kids stayed with their dad and Grandma while my boyfriend and I stayed in another room. The pool was great. The view from the look out was gorgeous.

Room was clean and bed was comfy. Shower had good pressure and hot water. Great location too.

It’s older but clean. I was only there to sleep for one night so had little interaction with staff but the front desk clerk was friendly.

The only negative was that the room hasn't been properly cleaned in a while. There is a piece of glass on the entertainment center that is caked with dirt between the glass and wood.

We would not recommend this hotel. The physical condition of this place is poor. It looks ok on the outside and even the lobby area is decent. However, the carpets in the hallways are stained, they have painted the walls but left paint all over the door frames and ceilings. Our room had a chair and ottoman which both had stains. The nightstands also had a lot of water stains from cups sitting on them. The bed mattress was very hard and uncomfortable, and the pillows were flat. The sink dripped constantly, the tub was stained yellowish-orange. There was a thick layer of caulk around the tub faucet. The ceiling in the shower was rippled and needed repaired but they just painted it instead of fixing it. The tile on the bathroom floor was old and looked dirty. The laminate flooring in the rest of the room was also dirty. We booked 2 nights but checked out after the 1st night. We didn't care that it was non-refundable.

We stayed her before and it wasn’t perfect that time. But, it was decent. This trip will be our last to stay at hotel pigeon forge. It was so absolutely disgusting we almost forfeited our night and left for somewhere else. The floors were disgusting (in the rooms and the hallways), shower nauseating, the whole place smelled like marijuana, the carts were falling apart to get luggage in and out, and my wife could go on and on about how horrible of an experience it was.

The room was falling apart. The tv stand was broken every where. The tile in the bathroom was missing pieces. There was nasty looking stuff on walls and a dead roach on the wall in sleeping area.

If I could give no stars, I would. We arrived at the hotel and took the elevator after checking in. Upon exiting the elevator, the carpet was filthy. It looked like the carpet had never been vacuumed before. Somebody in another review mentioned that it looked like a trap house and I can wholeheartedly agree. When we opened the door to our room, the floors were the same. Dirty, looked like the carpet hadn’t been vacuumed in years. There was hair left in the shower floor as well as the sink. The furniture had streaks and stains on it. I can deal with old and outdated, but I can’t deal with filth. I have multiple pictures to prove it as well. We decided to leave as soon as we arrived. The lady at the front desk was kind, but told us we had to speak to her supervisor if we wanted to receive our money back. We waited to speak to him in the lobby. He bolts past us, trying to ignore us as I attempt to get his attention. Before storming out the door he informs me that if I want a refund that I need to contact Expedia, so I did just that. Now, Expedia emails me a few days later stating that they tried to reach out to Hotel Pigeon Forge multiple times to “obtain approval from the property manager to waive the refund.” Unfortunately, I’m out over $350 on a hotel room that we never used. If you’re in the Pigeon Forge area, I would steer clear of this place. It’s disgusting, property management is rude and uncaring, and they will con you out of your money.

Property was clean and very well maintained

great stay and very very clean rooms!! great hospitality

The staff was very friendly. The lobby and my room were neat and clean. Check-in and out were easy. Parking was easy. I would stay at this hotel again. I usually go to Pigeon Forge every other year with my children. We would stay at this hotel in the future.

Internet connection the hotel provided was the worst I have ever dealt with from any hotel. I lost track of how many times the connection cut off and pop up back on. Also, the chairs at the desk area of the room were uncomfortable, I ended up using the ottoman in the room as a chair. And, the hotel itself is so high up from the main road that it was too steep to even consider walking on. Other than that, nice service, nice bed, comfortable sofa chair, clean bathroom. Likely won't return for any future stays.

Love the jet tub

Overall rundown. When I arrived, it looked like the hallways and main entrance had not been vacuumed or cleaned that day. Very dirty, random shoes laying around in the hallways. The room was outdated. Old fixtures and furniture and the entire room needed to be painted.

Rooms were ok, ugly deteriorating paint and trim. Windows leaked literally a puddle on the floor. When addressed to the front desk, it was dismissed, saying they knew about it and rented anyways. Heater/air conditioner stunk! Beds are not comfortable and springy. Luckily we only booked 1 night.

We stayed on the first floor. Very noisy with people running in halls and above room. There was a hole in the shower.

Everything was fine minus the bed and pillows. They were both super hard

The shower head made the water come out like a hose. The beds were comfortable. The room needed a lot of maintenance and up dating. It was a place to stay in a pinch.

Had a great visit. I recommend the room with the jetted tub!

Kinds loud unit.

Very clean and the staff was very friendly. But...the beds were hard as a rock. Otherwise it was nice.

First time there I WILL return people at desk was awesome and helpful nice

I did not appreciate the attitude I was given by the lady who checked us in. She was very rude and nasty when asked simple questions. Otherwise, we had a great room and the pool was nice. The breakfast could've been better. We will probably choose somewhere else on our next stay.

This was overall a good experience! Check in was nice and smooth. The staff was pleasant. The rooms were clean and well kept. It is a great location with walking distance to all the main attractions and

We enjoyed our stay and we plan on staying at that hotel again. The staff was very friendly and helpful. The room was very nice and clean

I ended up leaving this hotel. As soon as we walked into the lobby we knew it wasn't going to be good. It smelled wet and like mildew. Walking down the hallway we noticed how dirty the carpet was. I was traveling alone with my 2 daughters and a friend of theirs. I knew I could not stay after seeing stains on the bedding. And the bathroom was a disaster. Also no grace was given because apparently this was a non refundable 😭

Great room for the price. Friendly and helpful staff.

I have asked the room cleaning 3 days, I asked every day. When I returned to the room every day in these 3 days I saw nothing cleaning. I had to ask again and again. That is frustrating. Then I asked front desk lady her manager contact info. She TOLD ME SHE DOES NOT KNOW HER MANAGER info, just gave me a gmail accout.I then asked her full name so I can report this event to the hotel, she does not want tell me her full name, just said it is mary, then did not want say anything. Being an employee in this hotel I do not think she can refuse telling customer her manager contact info and her name if customer explicitly ask. It is the worst customer service I ever got from hotel, not only keep ignoring customer request, but also extremely awful attitude.

The staff was very friendly. The lobby and my room were neat and clean. Check-in and out were easy. Parking was easy. I would stay at this hotel again. I usually go to Pigeon Forge every other year with my children. We would stay at this hotel in the future.

The front desk staff was very nice, but the overall experience was kind of poor. Our tv didn’t have the correct remote, which was fixed thankfully, but it took awhile to figure out due to our room telephone not working. The WiFi listed in the room wasn’t updated which we had to find out as well. Lamps didn’t work. And you’re required to pay an 80 dollar deposit that isn’t explained until you arrive. You get what you pay for and it is located by all the tourist attractions. I won’t be booking here again, but once again I did love the from desk staff.

The room and bathroom were clean and the checking in and checking out process was very smooth. I'd definitively stay there again.

Room was clean and bed was comfy. Shower had good pressure and hot water. Great location too.

hotel close to tourist attractions

I was happy with the room and the bathroom . We dont have any clean up done when we are there . No one needs to be in the room when we stay but us. The pool would of been nice yet we are retired and kids take over small pool. The major problem we had was finding the location. Sign was large enough but was hidden behind the building and to far back from the road. Need more handicap parking . In directions that the drive way is next to local Goat! Move the sign saying hotel! We hunted for 1 hour for location!

I would say it was so close to everything on the strip where we did art the attractions. I would stay there again when I come back for a second vacation.

Great location

Clean rooms, Affordable rates and Great Location !!

We stayed two nights. Signage at street level is poor, the sign is partially obstructed and it's easy to miss. This hotel is right behind The Local Goat, which is an amazing place to eat by the way. The room smelled like feet, that's the best way to describe it. It's dated, the carpet was dingy and burned in some places, the faucet dripped, had to really crank it to get it to stop, the bathroom is par for the budget course, the sheets and pillowcases were rough and scratchy, glad we brought our own pillows. The pool was very clean which was a nice contrast to the room we stayed in. The price was right and I think we would stay here again. Remember, in Pigeon Forge, you get what you pay for, the cheaper the go the sketchier it gets.

The motel is up on a very steep hill which makes it quit quiet, but hard to walk from if an older person. Its a little hard getting in and out of the driveway when traffic is busy. The front desk was quick and very friendly and helpful. It is an older hotel and is in need of lots of small maintenance. The door on 116 is badly damage and doesn't lock properly, in 115 the shower nozzle bracket is broken and very inconvenient to use, in 115 & 117 the sink counters are badly rotten and lean forward because the front support is broken.

Decent price and a convenient location

It is located down a long drive and was a little difficult to locate in the dark. The sign was partially obscured coming from one direction. The employee was nice but I and another person had to wait a good 15 minutes to check in (they were on the phone with a call). I was a little surprised by the additional $80 damage fee but it was returned to my card within 3 days of checking out. There were a few parking lot lights out in the back where we had to park but the car was fine the next day. Their rates were fair and it was clean.

Breakfast was the worst part about the hotel. They have a fridge with nothing in it. Only served wrapped food they bought at the dollar general down the street. No cereal or bread for toast. They had juice but only served orange juice. They served wrapped up bagels but only gives you butter and jelly to eat with it instead of cream cheese.

Breakfast buffet was very very scarce. No fruit. Ran out of coffee and milk.

We booked late notice on a holiday wknd and this was one of the hotels that were still available. It was good for the price. Definitely motel vibes. Breakfast was little frozen breakfast sandwiches which were great for our family (young kids). Not sure we’d stay here again but great proximity to Dollywood.

The stay was really nice room was clean pool was clean my only complaint would be to have a better breakfast and coffee made at least by 5am for us early risers

Great location right near all the action. The room was clean and was exactly as it should have been. Pool was open which was cool although I didn't swim. Breakfast was a bit disappointing, not real food, just pastries and cereal, stuff like that. Overall would go again though.

No breakfast, maid service not so good but ok, beds slept good. Excellent price for what we got. Probably want stay there again. Front desk staff very friendly.

I paid over $300 for 2 nights on a weekend. I booked this one because it said breakfast was available. No breakfast, only coffee and juice. There was not any lotion or conditioner in the room. When asked the desk for some was told all they had was shampoo. It was very cheap shampoo. They did not make up the bed or stock coffee, etc. They only removed the trash. Would not stay again.

You get what you pay for wasn't thrilled there is NO Breakfast apparently they notify their 3rd party booking places that it wouldn't be an option a month in advance to change it and yet it's still an amenity I had to ask often for washcloths/towels it does have a nice pool parking is easy but finding the drive way isn't obvious it almost looks like a allyway but wasn't to to difficult as I said it wasnt great but a bed to sleep in.

Breakfast was available Sunday and Monday but not Friday or Saturday. I didn't expect it at all so it was a plus Bed was comfy and room clean.Cleaning staff came everyday with fresh towels and got the trash.All the staff was pleasant.

Breakfast was very limited basically it was coffee and Little Debbie cakes