Aloft by Marriott Richmond West Short Pump

Broken toilet

I'm a local and booked a room for a night for a little staycation. I chose this spot mainly because there was an indoor pool, was really disappointing when I was told after check in that the pool is closed.

Place was like a youth hostile. Terrible!

Check in was at 3pm. I arrived at 3:30pm and was told that they had no clean rooms. I asked if there were any clean rooms equivalent to what I booked and was told only a room with a queen sized bed. I declined. I was told it would be just a few minutes and she would notify housekeeping to clean the room. I went back an hour and a half later to check in and the couple in front of me was also being told there were no clean rooms available and that they had to wait. I received my room key. The room was decent. But the hallways were extreme humid/hot and smelled bad. No apology or any thing for having to wait. I won’t be back.

The free parking is super nice for the area however the rooms are laid out very strangely, think dorm room industrial vibes, you can hesr every conversation and sound from bed and the bed was rock hard.