Aloft by Marriott Richmond West Short Pump

Hotel under renovation no breakfast water shut off after 12am-4am

I thoroughly enjoyed my stay; however, I would like to note that the air conditioning in the building was not operational, which resulted in an uncomfortable heat. Additionally, the elevator service was quite slow. Despite these issues, I found my experience to be very positive and I look forward to returning in the future. Thank you.

Great hotel option in a very walkable area with several restaurants close by. Driving distance to local stores. Very quiet neighborhood at night although the hotel itself is not so quiet. You can hear everyone in the hallways and adjoining rooms. Plenty of free covered parking.

My stay was great and I loved the salsa dancing event on Saturday they had.

I found that water will be shut off at mid night due to maintenance on the day of check-in. If it was scheduled maintenance why I was not informed immediately after booking ticket.

Under renovation yet no disclosure but charged full rates. Imagine my surprise upon arrival. Waited at check-in for staff to finally show up from who knows where. Look elsewhere for accommodations. The brand should do better.

Very fun vibe, easy parking and close to everything. Restaurants and shopping all right there. Also, a bar and games if you just want to hang out at the hotel. Would stay again.

cool styling, pool table in lobby

I have stayed at this property over a dozen times over the years because we have family in the immediate area, also it is pet friendly and we can bring our dog. It’s been fine. However, on this last visit of six nights I had several issues. The first room was so noisy with intermittent buzzing that I was repeatedly Awoken in the middle of the night. I changed rooms after the second night. The other issue was that over the course of a six night stay, housekeeping did not show up even once! I’d leave the room mid morning around 10 and be out all day until 9p, removing the DND sign when I left the room, expecting the used towels left on the floor to be taken away, the vanity neatened up, paper coffee cups, and coffee pods to be replaced. A couple times I even spoke to the maid directly that I was leaving. Nope, clean did not happen! After a couple nights of the towels not being replaced, I asked the front desk to pls send some towels to the room. Their answer was, we don’t have anyone, and I had to retrieve the towels myself. Which I did, because the towels for the last three days were all on the floor , and they remain there until checkout lol. Also, for the first two nights, there was no running water between midnight and 4 AM. Not such a big deal, but combined with the incredibly loud buzzing in the first room, and lack of professional housekeeping, I really wondering what is going on with this property.

Under construction, no air in hallways or lobby and the elevators didn’t work.

Excellent! Clean room & friendly staff!

Room dirty with signs of black mold, loud music permeating the windows and walls, sink didn’t drain and attendant refused a refund when we left a half hour after checking in. Requested a call from the manager. Manager has not called and no response from Expedia.

We had ants in our room. Super gross.

Room was not clean. Shower had mud or something black. I just washed it out myself by running the shower.

The hotel is in a great area BUT the hotel is extremely dirty, my room had black mold in the corners above the sink and the entry door and there was a constant order of mold / mildew in the room and the hallways.

Horrible stay. Urine stained mattress, desk attendant never answered the phone throughout my entire stay, and a/c unit was hanging off the unit in the room.

The location is lovely, right in the middle of a walkable shopping and dining area that is quaint and colonial. The hotel itself was a different story. It looks like it is still under construction, with drywall dust on the room floors and windowsills, unfinished caulking, etc. We had to switch rooms because the first one had only scalding hot water. In the second room, the toilet wouldn't flush. At that point, we weren't going to move rooms a third time, so my husband rolled up his sleeves and fixed the toilet himself. The room phones in each room were mutilated, with half the buttons ripped off and no labels to explain how to call the front desk or get an outside line. No instructions in the room whatsoever, including how to raise and lower the electric blinds. The bathrooms didn't even have hooks for hanging your hand towels or wash clothes. There was one hook outside the shower, but that was it. No hooks on the doors or in the room itself. It was all very bizarre. The front desk staff apologized for the issues and promised a manager would speak to us the next day, but that never happened. It is also difficult to get around the building. There is one elevator that gets you from the parking garage to the lobby, then you have to travel across the lobby and to a second elevator to get to the rooms. You also have to travel through multiple fire doors in the process that aren't particularly accessible for a person with a disability. I definitely wouldn't stay there again.

Dirty floors and dirty bathrooms

Property is being renovated but the lack of cleanliness was not directly related. Rooms and common areas were not up to par.

Friendly staff. Hotel was clean and quiet.

The staff was absolutely 5 stars!! However, I was very underwhelmed with the room interior design. The “modern” interior design vibe has come to an end. The HVAC was loud. The layout was somewhat odd as well as the design. I’m not sure who could or would stay for more than a night. I guess these are first world problem's.

The hotel location is convenient and easy, hotel feels old and is currently under renovations. Rooms are pretty small. On the last night of our stay the fire alarms went off twice in the middle of the night, resulting in two evacuations and they ended up turning the elevators off because of this. I understand the fire alarms going off twice is not necessarily the hotels fault, the fact that they had to turn the elevators off because of it is hard to reconcile. We had to carry our luggage down 6 floors at 5 am.

The room are small. Parking is good and the property is close by to restaurants to to walk to.

Out of date style. Loud Latin night club music in the lobby. You have to pay for breakfast….. 2 bucks for an apple. Rust in showers and chipped paint on ceiling walls outside the showers. The only positive thing was the cleaning staff were friendly and helpful.

The front desk is hard to find , you have to go in and up to the second floor to the desk to check in. The a/c was broken in rhe lobby and hallways , misirable for the desk clerk. Room was clean and comfortable great layout . Will probably stay here again , it has a younger more modern feel to it . Price was right

The new renovated rooms look amazing

Great hotel option in a very walkable area with several restaurants close by. Driving distance to local stores. Very quiet neighborhood at night although the hotel itself is not so quiet. You can hear everyone in the hallways and adjoining rooms. Plenty of free covered parking.

Staff were super friendly. They are renovating the hotel and it should be completed by December. However, we stayed in the area that has the rooms already renovated, and it was lovely!

It’s a basic hotel if you’re only planning to stay for one or two nights. The bed was comfortable.

I was surprised at how loud the room was and how much hallway/exterior noise could be heard in my room.

Hotel staff very nice and helpful.

The property is clean and the staff are helpful and friendly. The area is nice with lots of shopping and dining options.

Overall, my stay was just okay. There was only one working elevator in the guest tower, which was a huge inconvenience throughout my visit due to the high volume of guests coming and going. I requested additional towels but never received them. While the hotel itself is nice, it seems to be poorly managed. There were stacks of boxes at the front entrance, which created an unpleasant first impression each time I walked in and out. On a positive note, the hotel did offer evening activities for a small fee, which was a nice touch and added some entertainment options during the stay.

The location is lovely, right in the middle of a walkable shopping and dining area that is quaint and colonial. The hotel itself was a different story. It looks like it is still under construction, with drywall dust on the room floors and windowsills, unfinished caulking, etc. We had to switch rooms because the first one had only scalding hot water. In the second room, the toilet wouldn't flush. At that point, we weren't going to move rooms a third time, so my husband rolled up his sleeves and fixed the toilet himself. The room phones in each room were mutilated, with half the buttons ripped off and no labels to explain how to call the front desk or get an outside line. No instructions in the room whatsoever, including how to raise and lower the electric blinds. The bathrooms didn't even have hooks for hanging your hand towels or wash clothes. There was one hook outside the shower, but that was it. No hooks on the doors or in the room itself. It was all very bizarre. The front desk staff apologized for the issues and promised a manager would speak to us the next day, but that never happened. It is also difficult to get around the building. There is one elevator that gets you from the parking garage to the lobby, then you have to travel across the lobby and to a second elevator to get to the rooms. You also have to travel through multiple fire doors in the process that aren't particularly accessible for a person with a disability. I definitely wouldn't stay there again.

We loved our stay..It was peaceful and amazing...We will come again..Every worker we encountered were very professional.❤️🙌❤️

Under renovation yet no disclosure but charged full rates. Imagine my surprise upon arrival. Waited at check-in for staff to finally show up from who knows where. Look elsewhere for accommodations. The brand should do better.

The rooms were renovated since my last stay. However, I did not appreciate the lack of customer service of the evening front desk attendant. I was locked out of my room for 45 minutes on 2 of my 3 nights stay and was told that it was because the card was left in my wallet although I never put the card in my wallet. Maintenance finally called to fix the lock and advised that the battery died in the card reader. I love the area but I will never stay there again.

ZANE WAS AMAZING! I'd stay again just to experience the level of customer service that she provided.

I have stayed at this property over a dozen times over the years because we have family in the immediate area, also it is pet friendly and we can bring our dog. It’s been fine. However, on this last visit of six nights I had several issues. The first room was so noisy with intermittent buzzing that I was repeatedly Awoken in the middle of the night. I changed rooms after the second night. The other issue was that over the course of a six night stay, housekeeping did not show up even once! I’d leave the room mid morning around 10 and be out all day until 9p, removing the DND sign when I left the room, expecting the used towels left on the floor to be taken away, the vanity neatened up, paper coffee cups, and coffee pods to be replaced. A couple times I even spoke to the maid directly that I was leaving. Nope, clean did not happen! After a couple nights of the towels not being replaced, I asked the front desk to pls send some towels to the room. Their answer was, we don’t have anyone, and I had to retrieve the towels myself. Which I did, because the towels for the last three days were all on the floor , and they remain there until checkout lol. Also, for the first two nights, there was no running water between midnight and 4 AM. Not such a big deal, but combined with the incredibly loud buzzing in the first room, and lack of professional housekeeping, I really wondering what is going on with this property.

Friendly staff. Hotel was clean and quiet.

Enjoyed staying at the Aloft. Like the modern rooms and full shower without the tub. Excellent location in Short Pump.

Bad hospitality, very noisy at night, my son couldn't sleep because of the music around and he had an early game next morning.

My stay at Aloft Richmond West Short Pump was excellent! The staff was welcoming, the rooms were clean and modern, and the atmosphere was upbeat and refreshing. The location is perfect—close to shopping, dining, and entertainment. I’ll definitely stay here again on my next visit!

We enjoyed our quick stopover. This is a convenient easy access location for travellers. The gentleman that checked us in on Feb 24 was so kind, helpful and attentive - I wish I knew his name to thank him personally. Limited amenities

I like the area and the hotel is very quiet. Walking distance to shops and restaurants

Located near shopping, restaurants, and the interstate. Very comfortable bed. Floor in the bathroom was a little beat up and one window shade was having issues. Free water, coffee, and tea 24 hours a day! Very nice staff. Would definitely stay here again.

Great location!

Great hotel option in a very walkable area with several restaurants close by. Driving distance to local stores. Very quiet neighborhood at night although the hotel itself is not so quiet. You can hear everyone in the hallways and adjoining rooms. Plenty of free covered parking.

This is my go to hotel in a great location!

Great location with tons of walkable dinning and entertainment options.

Great place, well location, for the price and what it offers it should come with free breakfast. The breakfast options were very limited.

OK place for the stay, breakfast option was so unhealthy.

Where do I start, First when I arrived at the hotel there was no guest representative at the desk to assist me and I just wandered around until when I went back to the desk, there was someone there. Second, the maintenance of this hotel is just bad, my stay was on the 5th floor and in the light panel in the ceiling where you get off the elevators had a dead roach in it, could clearly tell that it was in fact a dead roach. Also the path lighting in the hallway is all but falling out of its mounting arrangement. Next one of the outlets was hanging out of the wall in the hallway. The room wasnt without its issues as well, for some reason, the hotel decided that the refrigerator belonged under the bathroom sink, I dont know about anyone else, I dont think thats the most sanitary place to put anykind of food storage device. The coffee area was also near the bathroom sink. The shower and sink drains were slow and water would pool up as you used them. The breakfast area had very little to offer and also charged for the food it did provide. Overall I will not be staying here in the future as this hotel needs some serious updating.

Out of date style. Loud Latin night club music in the lobby. You have to pay for breakfast….. 2 bucks for an apple. Rust in showers and chipped paint on ceiling walls outside the showers. The only positive thing was the cleaning staff were friendly and helpful.

Located near shopping, restaurants, and the interstate. Very comfortable bed. Floor in the bathroom was a little beat up and one window shade was having issues. Free water, coffee, and tea 24 hours a day! Very nice staff. Would definitely stay here again.

Close to whole foods buffet

Very fun vibe, easy parking and close to everything. Restaurants and shopping all right there. Also, a bar and games if you just want to hang out at the hotel. Would stay again.

Paying for a hot breakfast for the price of the stay compared to if I paid 1/4 less where I normally would stay and receive a free hot breakfast plate, including the cold breakfast products.