The staff are great. In my first room, the A/C didn't work and there was no mini-fridge. The front desk gave me another room immediately with the requested amenities. The room is somewhat old-fashioned, which is meant as a complement - classic wood furniture, a nicely upholstered sofa and an actual dresser with drawers into which one could unpack clothing! And a closet! It was on the small side, but the bathroom is comfortably roomy and the walls have better soundproofing than new chain buildings, so you are not bothered by noise in neighboring rooms. A minor downside is the location in a maze of narrow, twisty streets in the old part of downtown Providence - I missed it the first time around and had to circle the block. But there is a parking garage right next door, and they offer valet service. Breakfast is Hilton business-class hotel standard, which is better than average. Overall, I would be happy to stay there again.
The staff are great. In my first room, the A/C didn't work and there was no mini-fridge. The front desk gave me another room immediately with the requested amenities. The room is somewhat old-fashioned, which is meant as a complement - classic wood furniture, a nicely upholstered sofa and an actual dresser with drawers into which one could unpack clothing! And a closet! It was on the small side, but the bathroom is comfortably roomy and the walls have better soundproofing than new chain buildings, so you are not bothered by noise in neighboring rooms. A minor downside is the location in a maze of narrow, twisty streets in the old part of downtown Providence - I missed it the first time around and had to circle the block. But there is a parking garage right next door, and they offer valet service. Breakfast is Hilton business-class hotel standard, which is better than average. Overall, I would be happy to stay there again.