Best Western Roanoke Inn & Suites

My family and I arrived to the breakfast room half an hour before it ended but there was no longer warm food available. The staff only replenished the bread. Pool was locked and the area was a mess although we were told it was supposed to open at 8:00 am.

Hotel website states they have a hot tub which is why we booked the hotel. There is no hot tub at the hotel.

Dead bugs in bathroom, shower valve couldn’t be turned off so water spray all over the floor, pool closed. Had to ring bell multiple times to talk to front desk. Not impressed at all with this hotel for a best western. Extremely disappointing.

The rooms were very tiny. There were no towel for the pool area. There was not enough breakfast for our family and what was there was cold.

Getting to the property was a problem as there is major construction in all directions, I’ll blame myself for that. We were in room 316. First thing I noticed was that the only icemaker was on the first floor, not a deal breaker. No stopper in the bathroom sink and I had to get a screwdriver from my car to tighten the toilet seat that was truly about to fall off. Also neither one of bed side lights worked, and I’ll blame house keeping for not caring. Pool looked dirty and breakfast was mediocre. Unfortunately we had to stay two more nights than expected but did not book here. Big difference from a best western plus.

This property was VERY well lit at night, a huge plus for me. The inside of the hotel smelt great the entire time I was there and always clean from top to bottom. Staff was very friendly. I love this hotel and will stay again.

For starters we drove 1000 miles to get to our destination and as soon as we get to our room, the tv doesn’t work so we call the front desk. Their solution, because it was 6:30-7:00 pm, was to wait until the next day to get a technician. No offer to move us into a different room until I spoke up and questioned this. We get to the new room and our bed had a huge yellow stain on the foot of the bed, big bugs on the floor, only 1of the 2 light fixtures in the bathroom were working simply due to a burnt lightbulb, mold on the underneath side, of the plating in the bathtub , just under the handle that turns the water on, went to the pool area and the only two lounge chairs they offered were broken and old, the landscaping around the pool was a joke. They had a landscaper doing some trimming around said pool area and the shrubs were so overgrown on the inside of the pool area because they only worried about how it all looked from the outside, not what the paying guests actually get, it was obvious there was no cleaning up of sticks and debris along the fence line, inside the pool area as it had been building up for quite some time. The air conditioner sucked because you literally had to crank it down to 60 degrees to even remotely be comfortable. Probably one of the worst hotel stays I’ve had in many, many years sadly. Should have just spent a little extra money for the better rooms. Guess we’ll know better next time and to warn our friends and family so they don’t mess up too!!

When we first arrived, the man at the front desk was very rude to me. I asked what time the pool close and he said 8 o’clock and he said if I want to use the pool, he hast to open it for me. The pool had closed signs on it. The pool was disgusting when me and my children went to swim all the chairs were broken, there was containers of disgusting water sitting on both sides of the pool we went to our room. Our room was Mediocre. The fire alarm was hanging from the ceiling the Internet was not working and at two in the morning me and my children woke up from being bitten up. I turn my light on in my room, and there was a bug on my pillow. I took a picture of it and I went down to, the front desk the lady that was working the night shift was probably the only good thing about this whole experience. I showed her the picture and she immediately moved me and my kids to another room the next morning we recovered we try to shower and there was more bugs in the shower in the room I went downstairs to check out and talk to the people that were at the front desk. It was two men were both very extremely rude to me to hear what I had to say. I showed them the pictures of the bugs and they called me a liar and said that they don’t get complaints like that. They were dismissive of me I asked for the supervisors number and they would not give it to me. I asked if they could call their supervisor and they refused and they said that they don’t do refunds and they don’t care. Horrible

Positives:clean room throughout, everything works including the A/C (thank god), hot water in the shower and sink, warm food ready for breakfast, and conveniently close to the highway. Negatives: bed frame squeaking every time I lay down, card reader on the door occasionally not cooperating with my room key (at one point, the reader just locked me out of my room and had to ask the desk clerk for help, took several times just to clarify the situation but at the end of the day, it was fixed), only one luggage cart available, not enough lightning (none by the door), water pressure in the shower could be turned up a bit, and the front desk clerks are not the greatest to understand meaning they’re from India. Absolutely nothing wrong with that, no offense to them at all but they are hard to understand either in person or over the phone. The worst part is that they wanted my money before I arrived. I pacificily selected to PAY AT PROPERTY, but they called me and pretty much demanded me to pay for the room, even though I was about a hour away from the hotel. So with no choice, I was forced to pay, thank god my room wasn’t taken away. Customer service could be improved. Overall, the hotel wasn’t great but also wasn’t bad.

First, the check in person told us the pool was closed at check in. When I tried to explain it was the reason why I booked here and that I would cancel if it was closed, he told me he could opened for us. So the whole pool closed sign was a lie. The whole place is renovated...sure but you can really tell by the odd and old things left behind and that are very visible. The whole place needs a really good clean and needs to be kept up too. My room was ok....until I took a shower. Both towels were visible used and dirty. Make up was smeared and hair was on them. Literally used from last people, picked up, folded and put as clean to be used. The shower curtain has mold and bathtub has a ring of green mold around. Leaking faucet. And I could add more and more. Please stay away. Put your money else where. This place isnt even cheap to begin with. Will not stay here ever again.

our bed had hair all over it and stains on the sheets… walls were super thin and you could head the people next to you. there was a Pull out bed with no sheets.. Tub had hair in it & the shower curtain was yellow. wouldn’t stay here again.

Everything was fine but the floor in my room was dirty. Also will never use Best Western reservation service again.

The location is good, but definitely nothing special as a whole. the hotel rooms are not very clean which definitely was a huge turn off. Overall it’s a fine place to stay if you just need somewhere to sleep for a couple of nights.

Dead bugs in bathroom, shower valve couldn’t be turned off so water spray all over the floor, pool closed. Had to ring bell multiple times to talk to front desk. Not impressed at all with this hotel for a best western. Extremely disappointing.

This hotel was incredibly disappointing. It had been recently updated and boasted an 8.4 rating. While I cannot be sure of the following, this is what I inferred. 1) the hotel was recently acquired by new owners and it appeared that they ran the front desk and cleaned the rooms as a family. The room was NOT up to my standards, which I told them several times and they did not fix. There were hairs in the sink, there was a used wash cloth in the shower, the floor was sticky, and the room stank of dirty diapers--I have four children and know the smell. When I complained and tried to cancel after the first night, the hotel refused. They promised to clean before I returned. They did some, but still did not mop the floor. I had already shown the front desk photos of the specific problems, and the room was still not cleaned adequately. After realizing the floors were still sticky, we insisted on a new room the second night, and the new room was acceptable. I asked around at the (lousy) breakfast, and other guests also had hair in the bathrooms. 2) I suspect that a family with small children stayed in the room before us because of the sticky floors and diaper smell. These owners would be advised to keep track of such things and give the room extra attention when they clean it. 3) These are NOT queen beds, which was something I specifically looked for when booking. We measured the beds, and they were full beds. Do NOT believe the ratings!!!!

This property was VERY well lit at night, a huge plus for me. The inside of the hotel smelt great the entire time I was there and always clean from top to bottom. Staff was very friendly. I love this hotel and will stay again.

For starters we drove 1000 miles to get to our destination and as soon as we get to our room, the tv doesn’t work so we call the front desk. Their solution, because it was 6:30-7:00 pm, was to wait until the next day to get a technician. No offer to move us into a different room until I spoke up and questioned this. We get to the new room and our bed had a huge yellow stain on the foot of the bed, big bugs on the floor, only 1of the 2 light fixtures in the bathroom were working simply due to a burnt lightbulb, mold on the underneath side, of the plating in the bathtub , just under the handle that turns the water on, went to the pool area and the only two lounge chairs they offered were broken and old, the landscaping around the pool was a joke. They had a landscaper doing some trimming around said pool area and the shrubs were so overgrown on the inside of the pool area because they only worried about how it all looked from the outside, not what the paying guests actually get, it was obvious there was no cleaning up of sticks and debris along the fence line, inside the pool area as it had been building up for quite some time. The air conditioner sucked because you literally had to crank it down to 60 degrees to even remotely be comfortable. Probably one of the worst hotel stays I’ve had in many, many years sadly. Should have just spent a little extra money for the better rooms. Guess we’ll know better next time and to warn our friends and family so they don’t mess up too!!

The room was super clean, and I loved the way the room was set up. The breakfast was really good. Lots of choices, and the coffee was great! Thank you!!

Upon entrance to our room there was a live cockroach in the toilet

The rooms are super clean. The whole property was nice and well kept. The staff are very nice and polite. Took care of everything that we brought to their attention! The breakfast was good and free! All in all, great stay and would book there again!

The hotel lobby, elevator and our room were clean and inviting. Particularly the room including the bathroom. It appeared that pretty much everything in the room (including the bathroom & fixtures) had been updated recently. Very nice.

Room was clean and quiet. Water was hot and bed was very comfortable

All seemed great until i was in bed and my partner took a shower. The water loudly dribbled out the rest of the night. I'm sure we could have changed rooms if we waned to put away all of our stuff, packed our suitcases, and changed out of our pajamas at 10.30 pm. Or 11.30 or 12.30 when it was obviously not going to stop. But im warm and cozy, exhausted and just want to sleep... (Yes, we turned it off and on several times, but the pin you lift for the shower wouldnt go back down without damaging the plumbing.)

Room was clean. (212) The AC didn't seem to be working all that well. It never lowered the humidity in the room. Towels in the bathroom wouldn't dry. The tub didn't drain, and you had 3 inches of water at end of shower. The sink stopper was disconnected from lever and didn't work. Smallest TV I've seen in a modern hotel. The refrigerator was on max cold and didn't work all that great.

Three night stay. Small room. Recently remodeled building. Somewhat still outdated. Leaky bathroom. Overall nice though. Family run. Good service.

Our first rooms TV didn't work and when we plugged in our phone charger, the room went dark, all within 30 minutes of our stay. The second room they put us in had plumbing issues (toilet wouldn't flush properly) the bath didn't work only the shower, the faucet dripped all night, we asked for clean towels on our second day and were refused twice. The first time we asked, the man said that we had to bring our dirty towels down to the lobby. Sir we don't work there, that's YOUR job! The second time we asked, they said the housekeepers left so they couldn't get them to us. Absolutely no effort was made to compensate for the inconveniences. We were very disappointed with our stay to say the least. It was not The Best Western, it was The Worst Western.

The rooms were very tiny. There were no towel for the pool area. There was not enough breakfast for our family and what was there was cold.

Most uncomfortable mattress and pillows ever... i actually went to walmart to buy a couple pillows.

Bed and pillows were horrible.

Positives:clean room throughout, everything works including the A/C (thank god), hot water in the shower and sink, warm food ready for breakfast, and conveniently close to the highway. Negatives: bed frame squeaking every time I lay down, card reader on the door occasionally not cooperating with my room key (at one point, the reader just locked me out of my room and had to ask the desk clerk for help, took several times just to clarify the situation but at the end of the day, it was fixed), only one luggage cart available, not enough lightning (none by the door), water pressure in the shower could be turned up a bit, and the front desk clerks are not the greatest to understand meaning they’re from India. Absolutely nothing wrong with that, no offense to them at all but they are hard to understand either in person or over the phone. The worst part is that they wanted my money before I arrived. I pacificily selected to PAY AT PROPERTY, but they called me and pretty much demanded me to pay for the room, even though I was about a hour away from the hotel. So with no choice, I was forced to pay, thank god my room wasn’t taken away. Customer service could be improved. Overall, the hotel wasn’t great but also wasn’t bad.

Room was on third floor. 1 elevator stairs on both ends of hotel. Not very friendly staff and wasn’t really a fan of any booking companies. Booked thru y’all and he told me to get my receipt from y’all?? I told him no. I paid you the $$ and then he gave me a breakdown not really a receipt.

Would like to thank the manager/owner for allowing us to check in an hour early. We were traveling from FL attending my husband’s parents funeral . They were accommodating and we are grateful and thankful for their assistance. Great hotel and staff .

After a long day at the race track, we just wanted to relax before dinner. It took us well over 30 minutes to get into our room because the card reader was inoperable. After three trips to the front desk, each time they reset our keys, I got the manager to go up to our room and see for himself that the keys weren't working. When there he says "it's not working". No kidding! The reader needed a new battery.

Made it difficult to check in. I will not be staying here anymore. Rude and wasn’t helpful at all.

Very helpful and nice people at the front desk, the hotel is near the city centre and since I didn't have a car could somehow walk around. Room is as advertised and clean

Our first rooms TV didn't work and when we plugged in our phone charger, the room went dark, all within 30 minutes of our stay. The second room they put us in had plumbing issues (toilet wouldn't flush properly) the bath didn't work only the shower, the faucet dripped all night, we asked for clean towels on our second day and were refused twice. The first time we asked, the man said that we had to bring our dirty towels down to the lobby. Sir we don't work there, that's YOUR job! The second time we asked, they said the housekeepers left so they couldn't get them to us. Absolutely no effort was made to compensate for the inconveniences. We were very disappointed with our stay to say the least. It was not The Best Western, it was The Worst Western.

I liked everything about this place, except the breakfast was nothing exceptional. So easy access to major highway, yet far enough away so as not to hear the traffic, I would definitely stay here again if ever back in this neck of the woods. The young man that checked me in was friendly and helpful.

Very friendly and helpful

When we first arrived, the man at the front desk was very rude to me. I asked what time the pool close and he said 8 o’clock and he said if I want to use the pool, he hast to open it for me. The pool had closed signs on it. The pool was disgusting when me and my children went to swim all the chairs were broken, there was containers of disgusting water sitting on both sides of the pool we went to our room. Our room was Mediocre. The fire alarm was hanging from the ceiling the Internet was not working and at two in the morning me and my children woke up from being bitten up. I turn my light on in my room, and there was a bug on my pillow. I took a picture of it and I went down to, the front desk the lady that was working the night shift was probably the only good thing about this whole experience. I showed her the picture and she immediately moved me and my kids to another room the next morning we recovered we try to shower and there was more bugs in the shower in the room I went downstairs to check out and talk to the people that were at the front desk. It was two men were both very extremely rude to me to hear what I had to say. I showed them the pictures of the bugs and they called me a liar and said that they don’t get complaints like that. They were dismissive of me I asked for the supervisors number and they would not give it to me. I asked if they could call their supervisor and they refused and they said that they don’t do refunds and they don’t care. Horrible

Positives:clean room throughout, everything works including the A/C (thank god), hot water in the shower and sink, warm food ready for breakfast, and conveniently close to the highway. Negatives: bed frame squeaking every time I lay down, card reader on the door occasionally not cooperating with my room key (at one point, the reader just locked me out of my room and had to ask the desk clerk for help, took several times just to clarify the situation but at the end of the day, it was fixed), only one luggage cart available, not enough lightning (none by the door), water pressure in the shower could be turned up a bit, and the front desk clerks are not the greatest to understand meaning they’re from India. Absolutely nothing wrong with that, no offense to them at all but they are hard to understand either in person or over the phone. The worst part is that they wanted my money before I arrived. I pacificily selected to PAY AT PROPERTY, but they called me and pretty much demanded me to pay for the room, even though I was about a hour away from the hotel. So with no choice, I was forced to pay, thank god my room wasn’t taken away. Customer service could be improved. Overall, the hotel wasn’t great but also wasn’t bad.

The property was easy to get to and conveniently located to the many restaurants.

Nice & quiet. Rooms could use some updating. Room was clean, bed very comfy. The main road into the hotel is under construction and makes the route in longer. I will stay here again when in the area.

Great hotel. Was difficult to get to due to construction but that wasn’t their fault. Great room for the money.

It was a wonderful out of the way place for us to stay!! Close to Texas Motor Speedway

Great spot to stay. Centrally located for both Dallas & Fort Worth. Staying outside the city saves money & much quieter, however you do need a car.

The beds were too high to get into properly. Toilet paper was really far from the toilet. For tall people not short fat old people like me. Door didn’t close properly and didn’t figure it out until we went to breakfast. Construction around the property was terrible, not the hotels fault but part of the overall problems. Not the worst place but in my bottom 1/2. Won’t stay there again. Sorry.

Completely satisfied. Need a bed for two nights and the price was good. Staff was friendly, breakfast was good, and the location felt like a very safe area.

Great hotel - great price- construction makes it hard to get to. Room was clean and quiet, beds were comfortable. You have to go around a “Road Closed to Through Traffic” sign to get to it (and it has had construction making it difficult to get to for years) but it’s worth it.

Getting to the property was a problem as there is major construction in all directions, I’ll blame myself for that. We were in room 316. First thing I noticed was that the only icemaker was on the first floor, not a deal breaker. No stopper in the bathroom sink and I had to get a screwdriver from my car to tighten the toilet seat that was truly about to fall off. Also neither one of bed side lights worked, and I’ll blame house keeping for not caring. Pool looked dirty and breakfast was mediocre. Unfortunately we had to stay two more nights than expected but did not book here. Big difference from a best western plus.

Positives:clean room throughout, everything works including the A/C (thank god), hot water in the shower and sink, warm food ready for breakfast, and conveniently close to the highway. Negatives: bed frame squeaking every time I lay down, card reader on the door occasionally not cooperating with my room key (at one point, the reader just locked me out of my room and had to ask the desk clerk for help, took several times just to clarify the situation but at the end of the day, it was fixed), only one luggage cart available, not enough lightning (none by the door), water pressure in the shower could be turned up a bit, and the front desk clerks are not the greatest to understand meaning they’re from India. Absolutely nothing wrong with that, no offense to them at all but they are hard to understand either in person or over the phone. The worst part is that they wanted my money before I arrived. I pacificily selected to PAY AT PROPERTY, but they called me and pretty much demanded me to pay for the room, even though I was about a hour away from the hotel. So with no choice, I was forced to pay, thank god my room wasn’t taken away. Customer service could be improved. Overall, the hotel wasn’t great but also wasn’t bad.

Nice staff. Hotel is old but renovated nicely. Only negative I have is the breakfast which had no fresh fruit or anything appealing for me.

My family and I arrived to the breakfast room half an hour before it ended but there was no longer warm food available. The staff only replenished the bread. Pool was locked and the area was a mess although we were told it was supposed to open at 8:00 am.

It was a decent hotel with a decent breakfast. We stayed one night on our way to Colorado and it was sufficient for what we needed.

The room was very clean and very comfortable. Much better than our last hotel experience. The continental breakfast was a bit lacking but it was a holiday so we didn't expect too much. The staff was super friendly. We will definitely stay here the next time we're in town.

This hotel just went through a complete renovation. Originally booked one night and ended up staying another night. Staff was very pleasant and the hotel accommodations were perfect. The only negative comment I would have is they need to work on the quality of the scrambled eggs. They were dried out and had zero flavor. I mentioned it to the desk clerk. He apologized and said that he would talk to management and I should definitely put it in the comments. If you need to stay in the Roanoke, Trophy Club area and are looking for a clean, good priced hotel, I recommend staying there. We will definitely be back.

Completely satisfied. Need a bed for two nights and the price was good. Staff was friendly, breakfast was good, and the location felt like a very safe area.

The rooms were very tiny. There were no towel for the pool area. There was not enough breakfast for our family and what was there was cold.

The breakfast was not good at all.

Nice place, good breakfast options.

The room was super clean, and I loved the way the room was set up. The breakfast was really good. Lots of choices, and the coffee was great! Thank you!!