柳樹林旅館

When we arrived at the hotel the front desk staff was extremely rude and made us feel like we were bothering her. As we walked to the room we noticed a bad smell that resembled cat pee. One reason we chose this hotel was because in the Expedia photos it showed a nice pool. Come to find out there was no pool there, just black duck tape covering the pool sign. We won’t stay here again.

Did not know before arriving that the inside pool was not working

I liked the property, however the indoor pool was down for maintenance and it was too cold for the outdoor pool. We didn’t know this until we arrived.

Plug for tub and sink did not work. Only one elevator, which was outdated. Other than that everything was fine.

Todo estuvo super bien, solo que el area de la piscina no estuvo disponible durante mi estancia. De lo demás, estuvo bien.

Gym wasn't great, staff were excellent and breakfast above average at this price point. Convenient location. Will stay again in the future!

Very courteous staff Room not ready when we arrived at 6 pm Elevator buttons not working properly “suite “ is an exaggeration- no separate sleeping area Tv not working properly Breakfast barely tolerable- cold eggs, juice dispenser not working, old fresh fruit Very courteous staff

They were doing some repairs and renovations but it didn't affect our stay hopefully when the pool reopens the price doesn't go up too much. I thought it was really good value and breakfast was top notch.

The swimming pool was closed, and I picked the hotel cause they had one. Would stayed somewhere else if I knew

Staff was very rude. Rooms don't get cleaned. You have to go to the desk for clean towels, wash cloths and trash bags. Room had a funny smell. Pool was not working and apparently has not been for some time. Bed was comfortable but pillows felt like they came from the $1 Store.

Curtains had mold stains on them…:there were lots of spiderwebs and rust in the room. Stale smell almost as if the carpet had gotten wet

Hallway smelled of cat pee and spray . Room was dirty run down , sketchy people around the hotel also room service entered my room at 8 in the morning when checkout is at 12:00 pm.

I stay here quite a bit as it's near my sister's house. But I have to say, this stay I was disappointed. We found blood on the curtains, the room smelled musty and the floor looked like it hadn't been cleaned in a long time. I stayed across the hall during my last visit and that room was totally fine. We did report to the desk, but nothing was done about it. It won't stop me from returning, but just disappointed overall.

Mold on the ceilings near the bathroom and the room smelled of mildew. Shower had poor water pressure. Otherwise the room was fairly clean

The room was very clean and orderly. The staff was curious and very polite..

We travel a lot and this is by far the dirtiest hotel we have ever stayed at. The room was not cleaned, bugs in the pull out couch, and a used cat little box in the hallway.

The room was dirty. Def not cleaned in-between guests. Bug and hair in the toilet. Glucose meter stick on bed. Half the amenities were out of order. I'm in Philly often and will never stay here again.

Room smells and carpet is so durty

Good, trundle bed was not cleaned and had hair, blood stains, dirt on it other than that good stay!

Total dump. No light cover in bathroom, ripped curtains, crusty dirt on vinyl floor, no housekeeping during 5 day stay etc. Avoid at all cost

Was worried at arrival room not available but housekeeping pulled it off and the room, although a bit dated, was clean and spacious. I was able to use my laptop and get a little work done at the desk!! Good job.

The room was spacious, with a separate sitting area that made it feel more like a small apartment than a typical hotel room. The bed was comfortable, and I appreciated the mini-fridge and microwave, which came in handy during my stay. the walls are a bit thin, I could hear some noise from the hallway. Nothing major, but worth mentioning if you’re a light sleeper. The location is convenient, close to shopping, restaurants, and just off the highway. I’d recommend this hotel for both business and leisure travelers. Would definitely stay again!

Comfortable bed. Who really needs more. Beyond that, the construction was cheap, carpet was frayed, there were no modesty curtains, just the blackouts, there were no outlets convenient to the bed (!!), it was a "suite" in that the room was big and there was a sofa bed, but the sofa bed stared at the kitchenette (??). You had to reach a mile for the toilet paper. The Cheerios were quite good, at least.

Room was clean and very spacious.

It was good in a pinch. This particular Springhill Suites is very outdated (there was an iHome dock next to the bed). We had an issue with ants in the room, they were there when we arrived and we had a hard time keeping them away. The continental breakfast was definitely a plus.

Thermostat in room was broken - no big deal. The tub/shower was one of the slipperiest/narrowest things ever - I’m amazed people don’t die daily in these - massive safety issue there. Room size was good - nice rooms, hotel is in good shape - a tiny bit dated.

There were no USB charging ports except at the office desk by the “kitchen” area. Even the bedside electric outlets were behind the heavy beside tables.

Rooms are dated but clean

The property was quite loud. People yelling and running through the hallway at all hours. We did not have Wifi for two days because it was not working. The kitchen lacks any housewares that would make the kitchen useful. The refrigerator is dorm room sized. However, most concerning was the disregard for security. My husband's key card would not open one of the auxiliary doors to outside. He asked the front desk to assist with the issue. Without asking for identification or even his name, they reprogrammed his card. He could have been anyone.

The room was nice, but I wanted to take a bath. The tub wouldn't fill up and the plug came apart when I tried to figure it out. Also, there was a bright green light flashing on the side of our bed. Lastly, the remote's up button didn't work.

Awesome customer service

AVOID THIS PLACE AT ALL COSTS. I don’t even know where to start. The woman who works the front desk (patricia i think her name is) is one of the most nastiest and rudest humans i have ever come into contact with. We booked a king suite (king bed for my husband and i) with a pull out (for my 3 year old). She gave us a double bed room and told us there was nothing she could do for us and that there were no king rooms available even though we booked our room well in advanced. She made no effort to try and accommodate us, not even an apology! It was almost as if she couldn’t be bothered. She didn’t even make eye contact with us and was extremely rude in her responses! We were not refunded. We were not accommodated. This was a family vacation and my husband and i had to sleep in separate beds as the beds provided were extremely small! Not to mention the bathroom was clearly not cleaned, there were clear rubber hair ties all over the counter along with hair in the sink and walls of the shower. Soap scum all on the shower wall. Bathroom floor was FILTHY. Yellow stains in the tub. The sheets and comforter were clearly dirty. The lighting fixtures are disgusting. The table in the kitchen area is also disgusting. The room smells like mold and the AC barely works. On top of all of that, the blaring fire alarm went off… TWICE! everyone evacuated their rooms just for us to be told it was a false alarm. This has been the absolute worst hotel experience i’ve ever had.

Amazing Staff

Staff can be really rude. One of the front desk lady was extremely rude when I asked for a late checkout. I stayed for a week and my last day I had a meeting at 12-1:30pm. I was whiling to pay extra to stay a couple more hours, but she was so rude that I didn’t even ask. This was my second time there but I don’t think I’m going back.

Fantastic Staff

Staff was very rude. Rooms don't get cleaned. You have to go to the desk for clean towels, wash cloths and trash bags. Room had a funny smell. Pool was not working and apparently has not been for some time. Bed was comfortable but pillows felt like they came from the $1 Store.

Staff is VERY accomadating. Helped with directions and instruction on transit in the area. Trains, subways and busses, uber/lyft. Super frie'ndly. Got a 'familly' feel and true concern and shared excitement for our event plans and tourism. GREAT value for the nighly cost to stay. It's a bit out of town. About 30-40 minutes to downtown and the sights to see, but well worth it!! Safe and clean neighorhood. A must stay and I would definitely stay again!! 5 star's all the way!

Let us check in VERY early, friendly staff.

The service and the state of the room were lacking. This hotel used to be SpringHill Suites by Marriott. It was one of our favorite hotels. When we checked in, I was told that I would not have my own key to the room because the key machine was broken. The desk staff walked me to my room to unlock the door. He walked more than a half hallway ahead of me. I asked how is this safe for me and my children. I asked what am I supposed to do when I return to my car to get my children and luggage...I was expected to leave my door open. This was not going to work. I went back to the front desk, and the gentleman reluctantly gave me keys. There was a shredded window sheer that only covered 1/4 of the window. The bed didn't have a top sheet. There wasn't enough bathroom linens. There was no hand soap or shower gel. There were 2 containers of shampoo and 1 of conditioner. The TV remote didn't work. We couldn't find a phone in the room. When we checked out, we found the phone down on the floor between the nightstand and bed. We had to call for assistance for what we needed. Instead of sending someone with our items, or even politely requesting someone to come to the front desk, we were told, rather gruffly, to come down and get it ourselves. No asking - telling, nearly demanding. We paid a premium rate for this.

no coffee, no housekeeping,Isaac was rude when we asked for supply….bad overall. expensive but service is mediocre. will never stay there again

Hotel was very clean and convenient to Keswick Theater. Room was spacious. We would definately stay there again and recommend to family and friends.

We liked the natural environment and proximity to major shopping and travel routes.

The room was spacious, with a separate sitting area that made it feel more like a small apartment than a typical hotel room. The bed was comfortable, and I appreciated the mini-fridge and microwave, which came in handy during my stay. the walls are a bit thin, I could hear some noise from the hallway. Nothing major, but worth mentioning if you’re a light sleeper. The location is convenient, close to shopping, restaurants, and just off the highway. I’d recommend this hotel for both business and leisure travelers. Would definitely stay again!

Great location, near shopping and restaurants and highways. Quiet area. Staff were friendly and complimentary breakfast was very good.

My truck was stolen from the parking lot and I was not compensated in no kind of way. I even had to pay for police towing when my truck was recovered

This property is convenient to multiple shopping locations. Nice hotel,little dated.

The hotel location worked out very well for my stay. The staff was polite and welcoming and there is a nice breakfast buffet every morning as well as hot coffee daily which I enjoyed. The room was a bit dated but the bathroom was clean and housekeeping came every other day to replace towels and clean. I would stay here again.

The location is kind of tucked away in a quiet area and I love that it is.

Great night sleep & 12pm check out was perfect for me since I didn't want to drive back to NJ after attending a concert at The Keswick Theater

Conveniently located by the Turnpike, restaurants, and Wawa. Well kept facility with a great complementary breakfast and pleasant staff.

It was an overall good experience, however there was always no coffee during breakfast and breakfast food was not filled often.

Breakfast was pretty sparse. Seemed they needed more help keeping everything stocked

We arrived late and left early, so efficiently and cleanliness were all we needed and this hotel fit the bill. Breakfast was good and everyone was nice to us.

Everything was good not excellent. I requested housekeeping and didn’t receive it even after I stopped at the front desk on the third day and reminded them. The breakfast was exactly the same everyday. Eggs tasted like hospital eggs, always sausage. Had bagels and waffles too.

Gym wasn't great, staff were excellent and breakfast above average at this price point. Convenient location. Will stay again in the future!

Very courteous staff Room not ready when we arrived at 6 pm Elevator buttons not working properly “suite “ is an exaggeration- no separate sleeping area Tv not working properly Breakfast barely tolerable- cold eggs, juice dispenser not working, old fresh fruit Very courteous staff

Conveniently located by the Turnpike, restaurants, and Wawa. Well kept facility with a great complementary breakfast and pleasant staff.

Everything was so-so. Breakfast was quite repetitive and the room cleaning was disappointing!

Clean, spacious room. Electric & computer outlets are great to have. Fantastic breakfast options.

Breakfast options were not great.