Best Way Inn

Clean comfortable room, easy parking, very close to Wesleyan U. Not a five star hotel, but exactly what I needed.

While it is clean, room air conditioning didn't work very well. There should be coffee makers in the rooms.

Bed conforter had multiple holes in it, ice machine was broken.

Only one tv station. If there was Wi Fi, the room didn't note the code. The motel is a great value in comparison to other places to stay in the Hartford area.

SERVICE DOG HANDLERS BEWARE! I am a dog trainer and travel with a task trained service dog. Despite giving the hotel the courtesy of a heads up weeks prior, they refused to allow me to stay without presenting phony paperwork and their vest. Any legitimate handler knows that per the ADA, there is no certificate or registration required of a service dog and they don’t have to wear special gear. I spent over an hour talking with Expedia who was also talking to the manager and they expected me to find somewhere else to stay at 10pm on a Friday. The staff refused to be educated despite being pointed towards the ADA info page on service animals. I did end up showing them my dog’s gear just to get inside (I was only staying for one night and just needed somewhere to sleep!) and reported them to the ADA after. Ironically I saw another guest with an ill behaved small dog the next morning. The price was good but my room smelled, bathroom was dirty and wifi was weak.

This place is exactly what I needed. Inexpensive, clean and comfortable. The water was hot and the a/c was cold. There's a microwave and a refrigerator in the room with old movies on the television:)

Staff was friendly and room was clean. The only problem was that curtains let too much light into room, with security lighting making it hard to sleep.

Parking lot

Needed a room for business trip in area. Location is convenient to Middletown, CT. Provided no-frills at reasonable cost. Both stays had indication of missed towel in bathroom from previous person. Main concern is that the security lighting outside bleeds through the blackout curtains. The room seems recently updated, but some furniture is old and worn.

You can choose non smoking & smoking room, some room can't receive wifi, the staff will change another room for us. Its ok for me.

The entire bed including comforter smelled like urine and we could not use the bed. When confronted with the issue all nedding was changed and room was supposedly clean. It wasnt. Hair still in and on the tub, floor was covered in dirt but they did use air freshener. I asked for a refund and was told the manager is out with his family. There were 2 kids mostly likely brother and suster who coukd nkt assist. What a joke. Do not stay here and hotels.com needs to removed them immediately.

U need to tell ur cleaning lady to do a better job cleaning floors are filthy and very dusty and the bathroom needs to be cleaned better

I had stayed there before and loved it It was very clean and cozy This time it was dirty. The bathroom had mold, the towels were stained, no toilet paper Disappointing

Cleanliness is a big issue there. Last time room #202 didn’t have hot water. Sink was clogged but they cleared it quickly. Hair is everywhere.

I like the price of the room but they need to pay more attention to cleaning.

Far and away the worst motel, not just that I've ever stayed in, but that I've ever seen. It was so bad that my partner had a panic attack and we had to get a room somewhere else, wasting hundreds of dollars. It was so disgusting we almost slept in the car.

Cheap but smelly and dirty.

Floors are filthy and very dusty comfator had all kids of holes especially burn holes bathroom sink leak and shower was very filthy

Cleanliness is a major issue here. Dust is everywhere. Often sinks are clogged and you have to ask for cleaning, which they should do after previous guests left and new are to come

Room was dirty as heck ! sheets also! old food in fridge, it was so bad

The air conditioner made a lot of noise. Difficult to sleep. All night long noisy and clanging. Also the towels were very old and worn out and felt like sand paper when drying off. Terrible evening

While it is clean, room air conditioning didn't work very well. There should be coffee makers in the rooms.

No warm water and bad watter pressure in the shower

Only one tv station. If there was Wi Fi, the room didn't note the code. The motel is a great value in comparison to other places to stay in the Hartford area.

It was expected for the price. Nice condition for age of motel. A/C constantly going on and off had me a little disturbed 😧

Cleanliness is a big issue there. Last time room #202 didn’t have hot water. Sink was clogged but they cleared it quickly. Hair is everywhere.

No hot water

Staff was friendly and room was clean. The only problem was that curtains let too much light into room, with security lighting making it hard to sleep.

Needed a room for business trip in area. Location is convenient to Middletown, CT. Provided no-frills at reasonable cost. Both stays had indication of missed towel in bathroom from previous person. Main concern is that the security lighting outside bleeds through the blackout curtains. The room seems recently updated, but some furniture is old and worn.

You can choose non smoking & smoking room, some room can't receive wifi, the staff will change another room for us. Its ok for me.

The property fit everything I needed. The staff was a great help I had issues with times with my plane and they accommodated me even after I had caused a mistake while booking. The rooms were clean and ready, easily accessible, and hospitable I had no issues even with my disability getting a room best for me.

The entire bed including comforter smelled like urine and we could not use the bed. When confronted with the issue all nedding was changed and room was supposedly clean. It wasnt. Hair still in and on the tub, floor was covered in dirt but they did use air freshener. I asked for a refund and was told the manager is out with his family. There were 2 kids mostly likely brother and suster who coukd nkt assist. What a joke. Do not stay here and hotels.com needs to removed them immediately.

Cleanliness, recently renovated, very helpful staff (<3)! This is an excellent value for the price, truly, and conveniently located for Middletown/Portland area.

SERVICE DOG HANDLERS BEWARE! I am a dog trainer and travel with a task trained service dog. Despite giving the hotel the courtesy of a heads up weeks prior, they refused to allow me to stay without presenting phony paperwork and their vest. Any legitimate handler knows that per the ADA, there is no certificate or registration required of a service dog and they don’t have to wear special gear. I spent over an hour talking with Expedia who was also talking to the manager and they expected me to find somewhere else to stay at 10pm on a Friday. The staff refused to be educated despite being pointed towards the ADA info page on service animals. I did end up showing them my dog’s gear just to get inside (I was only staying for one night and just needed somewhere to sleep!) and reported them to the ADA after. Ironically I saw another guest with an ill behaved small dog the next morning. The price was good but my room smelled, bathroom was dirty and wifi was weak.

Nice little motel, clean & friendly staff

Very dirty had to clean the walls bathroom floors were black I bought a mop and washed the floors my self I was there for 3 weeks and was kick out woman up front is very rude and inconsiderate

You can choose non smoking & smoking room, some room can't receive wifi, the staff will change another room for us. Its ok for me.

The staff was very friendly. The location was very close to downtown, which was where we wanted to spend our time. Our reservation was for a Queen size bed but our bed was definitely a full size. My boyfriend is a big guy so it was difficult to get comfortable on the smaller bed.

good price and friendly staff

This place is horrible, the room is disgustingly dirty, you can hear the dirt crunching under your feet when you walk on the flood, I don't recommend not wearing shoes your feet will be black as coal, management is disgustingly rude, they do not clean the room unless you have checked out so you have to dump your own trash wash your own floors, you have to go to the office and get your towels from them or trash bags, flies and bugs was even a dead cockroach in room because there's cracks in the door, There was hair in the shower stall upon check-in, the bedsheets are disgusting dirty and all burn holes, the chair for the desk is worn, the toilet seat is disgusting, I don't know why anybody would wanna stay here, the room barely has hot water, no smoke or carbon monoxide detectors absolutely nothing nice to say about the place, oh and the kicker is if you complain management threatens to call the police on you, room was booked for two nights because but because it was so disgusting I wanted to leave called Hotels.com they talk to the management but management refused to refund my payment for the night so I had no choice but to stay in this disgusting room

Accesible to restaurants,grocery store and gas station.The grounds were very clean.Would not hesitate to return.

Clean comfortable room, easy parking, very close to Wesleyan U. Not a five star hotel, but exactly what I needed.

Cleanliness, recently renovated, very helpful staff (<3)! This is an excellent value for the price, truly, and conveniently located for Middletown/Portland area.

Everything was ok and had no problems. There is at least a dozen places to eat within a mile.

Very convient

Only one tv station. If there was Wi Fi, the room didn't note the code. The motel is a great value in comparison to other places to stay in the Hartford area.

Close to Wesleyan

For the price it was excellent. Quiet. Very quiet and private. Located near a state park and beautiful scenery

Needed a room for business trip in area. Location is convenient to Middletown, CT. Provided no-frills at reasonable cost. Both stays had indication of missed towel in bathroom from previous person. Main concern is that the security lighting outside bleeds through the blackout curtains. The room seems recently updated, but some furniture is old and worn.

The staff was very friendly. The location was very close to downtown, which was where we wanted to spend our time. Our reservation was for a Queen size bed but our bed was definitely a full size. My boyfriend is a big guy so it was difficult to get comfortable on the smaller bed.