Citrus Motel

Disappointing experience

The bathroom needs to be totally renovated. The towel rails fell off the first time we took a towel off. I reported it the following morning and still hadn’t been repaired one our exit 3 days later. The plastic hand basin had cracks in it and a hole. The tap swiveled around when it shouldn’t. I couldn’t reach the rail in the closet to hang up my things. The daily service was basically just empty the bins. The pool needs a thorough clean. It dirt everywhere in it.

Pool looked great in the photos, however, it was not cleaned properly and had water boatmen fly and backswimmers doing laps. The algal bloom on the bottom had attempted to be cleaned but was no where near effective. On a 38 degree day, it was very disappointing to not be able to use the pool. The hotel room was outdated and grimy. Dirty marks on the walls. Old pepperoni stick on one of the bed heads. Stains on the towels. Bathroom basin cracked and the towel rack fell off from a slight bump. We weren't brave enough to use the shower. Quite noisy from the road traffic. The one positive was the air conditioning was new and working really well. Bed linen was fresh.

Cleaning

A part of the shower screen door was missing so there was a wide gap when having a shower, there was a dirty rag under the bathroom sink where it looks like it had been leaking water, the mattress was very hard, a light fixture was coming out of the ceiling, no breakfast and no milk offered on arrival for coffee or tea.