Courtyard by Marriott Chino Hills

Hotel is currently going renovations. Jacuzzi and pool both closed. Something they should be noted when booking.

This hotel is still under modification, the lobby and main entry are mess up due to construction and no sign to where to check in. it is unsafe.

Under construction looks like people actually live there pool wasn’t clean there were signs posted throughout the outside warning visitors of theft

Hotel Is under construction don’t Bother going been like that for more than 1 year . When I reserved it no where it said it was remodeling. No pool no food and heating the hammering at 7 am..

We went and it is under construction. We were not told that when we booked. The pool, hot tub and breakfast was not available for the 2 days. The elevator was a bit shady as well.

The outside and lobby is horrible. Under construction. Watch for nails and screws in the driveway.

The pool and hot tub were closed which was the whole reason I booked this hotel!!

Under repair, remodeling whatever. We were never notified when we booked our stay. It never said that on the website. People at the want to be front desk said it was and continued to argue with us that it was. It wasn’t the case. The pictures on the website showed a completely different picture than what we saw. Nothing was available like stated. Lobby wasn’t even ready for guests, rooms were barely nice. Bed was horribly uncomfortable. Wires hanging out everywhere, construction workers everywhere with hazards everywhere. No pool like shown, no breakfast like shown. Overall awful stay. Very unhappy.

I was unaware that this hotel was under renovation. A lot of the amenities were not available and there were many parking spots close to the building that left your vehicle at risk for damage.

Property was heavily under construction. Room newly upgraded but a/c didnt work and no ammenities (breakfast, pool, etc.).

Hella dirty open bottle of liquor in room and no pillows

This property is not what it says. Saying they are renovating is an under statement, you are in a full construction zone where you should require PPE. The rooms claim to be renovated, but are dirty with stained floors, hair in the shower and bathroom, and yellow pillows and dirty linens. They advertise a pool, fitness center, and free continental breakfast which is not available. The front desk is literally a desk with a printer on it. The front area is always empty with no one getting you. You have to go look for help around the corner where they are eating in what appears to be a break room or something. It was the worst property I have been to, once I found a replacement room we left. The manager Ruby is rude and claimed she would give a full refund, but then charged my card without even sending a receipt. The amount was more than one night plus tax and Expedia is not helping after repeated tries to get my money refunded, do not book here! Worst place ever!

Staff is very friendly , rooms are very satisfied, the cleaness is very EXCELLENT

no amenities and we were completely unaware the entire hotel is being renovated, sheets were not clean, room fridge was broken and desk was dirty and covered with stains. And yes, the hotel construction was very noisy throughout the stay.

Room was dirty

Carpet in my room was spotted in three places. Not enough toiletries for two people had to request them from the office no shower curtain and after a month, it’s still under construction.

It was very dirty, i have pictures of the nasty room. I switched rooms and it was just as dirty.

The hotel is undergoing renovations throughout. My room was completed updated and the TV was almost 4 feet wide. The bathroom sparkled and the refrigerator was enclosed so very quiet. There was no road noise on my side of th hotel. No breakfast available. A great value for under $100.

Property was being remodeled and under construction, My first room was filthy, trash in the nightstands, pubic hair on the shower wall, and ants in the room (on the bed, walls, and desks)

Dirty bathroom pee on floor called the front desk asked for another room. She said they were sold out and would come up and clean the room 15 minutes later she came up with another set of keys for another room I feel I was lied to.

Hello Year 1999 Internet! Beyond SLOW and constantly disconnecting - I may have lost 1 year from my life trying to download an 8 min low res video in about 7 hours!!! Called front desk and she was saying maybe because they are at full capacity ! Yeah right half the hotel is under construction and parking lot is empty! Room was clean and new but otherwise everything else down for construction.

Overall it was an ok place to stay. Construction was annoying because it was constant banging up until 8pm and then again at 7:45am. Our AC was leaking water. The best part of the stay was they allowed late checkout.

The bed was comfortable and the room was very nice and very clean I would definitely stay here again. A real Gem for the price

Nicely renovated room. Brand new furnitures . Construction is a mess. Location next to freeway you can hear all the noise .

Nice hotel looks like they just remodeled all the inside it was a very comfy stay

Arrived to check in - issued key card - didn't work twice - bed was comfortable, noisy outdoors as it's near busy traffic - shower had no warm water whatsoever - other than that it was okay

My room was quite nice and looked recently renovated. Paid $130 on a Friday on memorial day weekend. For that price, it was better than most hotels I use for business. The downside, the bottom floor and outside area was undergoing renovations so i didn't have access to anything but my room and parking space.

Absolutely terrible! There was no ac or lights in the bathroom!!

Building has been under construction for 1.5 year and expected finish another year (per staff). Even though I got a new room, the quality of construction was shotty; running toilet, door won’t close unless I slammed it. Broken electrical switches. No internet during my 3 day stay.

The hotel is undergoing a renovation, but we had no problems with the room. The room itself was modern and clean.

I waited 30 min for the receptionist like around 10pm to check in and I had to leave because I was late somewhere! Their was no other receptionist to cover in .. then later like at 12 they called me to see what time i was about to check in and i was telling them later when i got their they were waiting for me I was a bit mad

The pool was close to check in it took us about 20 min nobody was in the lobby i have to go look for someone to get help

My was riddled with problems THE HOTEL IS UNDER CONSTUCTION SO THEY HAVE zero amenities nothing they say it’s going to become a courtyard in Marriott. All I can say is there’s no way in world Marriott would ever want this hotel staff, especially the manager. The manager is rude money grabbing tyrant. Not only does she buckle and dime you for everything but she actually had the nerve to tell me “no one asked you to come stay here” the staff is rude and unprofessional. Marriot please do not go into business with these greedy unmannered rude people they accused me of ruining a comforter. Not true and then as I am leaving she bans me from coming back to it knowing that I was staying there because of work

Staff was rude. No parking. Renovation woke us up at 7AM and I asked for a courtesy late check out, after not being able to sleep and getting in from my flight late and front desk could NOT extend my check out time in an empty hotel. No parking due to all hardware and workers trucks. Disappointed.

I love that they are doing construction to update the hotel into a Marriott. The lady at the front desk was excellent. She had wonderful customer service!

STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! Hotel staff Liz and Manager Ruby is very rude! I tried to voice my complaints calmly. But when front desk staff Liz kept making excuses, I was getting tired of it. Blaming the construction that is currently going on. From TV not working, to hotel room phone broken that couldn't even call front desk, bugs in the room then asking hotel staff about it only for them to hand you a can of bug spray, no breakfast as advertised just few snacks left out on the front desk, room key card kept deactivating constantly only for Liz to say its due to construction, wifi also kept disconnected frequently sometimes 1min-10mins i would have to reconnect over and over so forget about it. No free wifi also advertised. hotel fire alarm system also kept going off, daily. BUT the worst of it all. They actually released my room number to another person who is not registered on the room. This was a invasion of my privacy right that a hotel staff violated! Its just pure stupidity. When tried to talk to Manager Ruby, all i got her doing was raising her voice at me, whys its my fault, not taking responsibility for her staff, with no apologies, or empathy. Just pointing the finger at me. I also have her on video walking away not willing to help with anything. But, i wont post it. It was so unbelievable how a guest could be treated this way. I didnt feel safe at Hotel Chino Hills, and i would not recommend or stay here ever again.

Always happy with my stay. It’s currently being renovated, but that doesn’t bother me. The new rooms are very nice, the staff is super friendly, and the service is great!

I always have. Great stay in this property. Staff are very nice and the check in is really fast. Thank you Chinohills hotel.

I reached out to this hotel the day of my reservation also to Expedia because I need to cancel Friday night and still go Saturday the weather did not permit us to travel. I am 5 hours from the hotel. I have stayed here multiple times the past 4 years. The manager gave me the run around, said she was not contacted I spoke to her 4 times in the phone. I drove all the way there Saturday because I was told via chat that hotels.com was going to get my reservation updated. None of that happened I arrived in Chino Hills with my children and was turned away by the manager that didn't"hear" from me or hotels.com (not true) I had to scramble to find a place and spend the money for Hotel Chino Hills AND a new hotel. Being a loyal customer means nothing to this hotel, again I have stayed here atleat 1-2 times monthly. Manager is a liar and lied right to my face knowing she answered my calls the day before, anything for a buck!

I stayed at this Hotel for 6 days. Requested housekeeping everyday and not once did they ever clean my room. I needed towels and there was no one to answer the phone for my request and when I went downstairs to the lobby there was nobody there. I couldn’t even take a shower on my final day there because no clean towels and no one to request them from. Horrible construction mess inside hotel with dust everywhere. Will never ever stay here again. I do not recommend. Highly unprofessional people.

Very good location

It’s convenient for us to live here.

The hotel was having a major renovation. From the name of Chino hotel to Marriott. Only indication was a rubber floor mat at the entrance, which I thought was the wrong hotel. The lobby had plastic all over the lobby furniture. Not inviting. There were construction out front out back and in the hotel. Plastic was on the floor carpeting of the hall where our rooms were, which was folded and unsafe to walk. No breakfast. All of what was noted when we booked. We stayed 3 nights and all 3 nights the fire alarms went off between 8:30-9:00 pm. our nephew got scared and we were startled and awoken. How can that happen 3 days in a row? The rooms had some stain on the couch the showers did not have the containers for the shampoo , soap etc. just the brackets, there were still drywall patches in the bath ceiling and the door to bath was falling off. No Blow dryer, iron, iron board or hangers were in the room. no extra blanket or pillows. When we called on the second day of the alarm, the staff did not even apologize. Total dissappointment for the 3 days we were there.

The facility was not adequate. It was still under construction. Breakfast was not provided like advertised on your application. Couldn't find ithe hotel because the name was changed or was called a another name before. And there was no information in regards to the name change. There was no shower curtain and staff had to bring one and put it in.

Nicely renovated room. Brand new furnitures . Construction is a mess. Location next to freeway you can hear all the noise .

Safe and quiet place to live

Place was great. Easy to find and friendly staff

No cup is available. Really? Under renovation . Very Noisy, next to highway

The hotel is very clean and newly renovated. The only drawback is that it is close to the freeway and is a bit noisy. Everything else is very good👍

The hotel is currently undergoing renovations, but it remains open to the public. While the upgraded room was decent, the floor was noticeably dirty, and it did not seem to have been properly cleaned. I would consider staying here again solely because of the low price and the hotel's location in a quiet and pleasant area.

The facility was not adequate. It was still under construction. Breakfast was not provided like advertised on your application. Couldn't find ithe hotel because the name was changed or was called a another name before. And there was no information in regards to the name change. There was no shower curtain and staff had to bring one and put it in.

Property is under construction. Front desk is messy and no breakfast during construction. There is nothing mentioned online or property is not informed ahead of time about construction.

The Breakfast provided could be much better. There was no Cream Cheese for bagels and the butter was really bad because everyone puts their knife to get it. Staff members need to pay more attention to those details.

We went and it is under construction. We were not told that when we booked. The pool, hot tub and breakfast was not available for the 2 days. The elevator was a bit shady as well.

The hotel is in renovation so it is not in pristine condition even as the staf do their best to make it comfortable. The problem is that the management is adding restrictions to a poor situation as having I'll g plastic bed mattes coverings ,which make the bed unusable since every move is a noise and the bed became hot fast. Also the " breakfast" is a sad joke if even that, they offered a large selection of just one yogurt. That's just plain false advertising. And is the management fault.

The room was good. I was disappointed that there was so much construction going on and no amenities available (pool, breakfast, gym). It would have been nice to post on the website so guest are aware. If you’re looking to just get some sleep then it’s fine but don’t expect to enjoy the hotel.

It’s being remodeled inside and outside, no Breakfast offerings due to remodeling

To much construction going on and cheap continental breakfast

Under repair, remodeling whatever. We were never notified when we booked our stay. It never said that on the website. People at the want to be front desk said it was and continued to argue with us that it was. It wasn’t the case. The pictures on the website showed a completely different picture than what we saw. Nothing was available like stated. Lobby wasn’t even ready for guests, rooms were barely nice. Bed was horribly uncomfortable. Wires hanging out everywhere, construction workers everywhere with hazards everywhere. No pool like shown, no breakfast like shown. Overall awful stay. Very unhappy.

I was unaware that this hotel was under renovation. A lot of the amenities were not available and there were many parking spots close to the building that left your vehicle at risk for damage.