Hilton Garden Inn Lake Buena Vista/Orlando

Jätte trevlig och hjälpsam personal. Vi glömde våra jackor kvar på rummet när vi checkade ut. Upptäckte det ett par dagar senare när vi hade åkt vidare. Kom tillbaka en vecka senare och fick tillbaka dom. Nära och lätt att ta sig till nöjesfälten mm. Rena fina rum.

Great location ! Will be back

Room door wouldn’t open after checking in. Went down to the desk multiple times. Had to ultimately flag down a technician myself so he could reset/fix the room card reader

Super friendly staff on arrival, excellent spacious room and comfortable bed. There was a good gym on site, which I used, but on this occasion I didn’t use the restaurant services. I am happy to recommend Hilton Garden Inn, Lake Buena Vista from my experience.

Dear Customer Service, I am writing to formally express my dissatisfaction with my recent stay, which was booked through Hotels.com and took place at a Hilton Garden Inn property. During my six-day stay, I experienced multiple serious issues that significantly impacted my comfort and safety. I was required to change rooms three times due to unacceptable conditions. In the first room, there was blood and vomit on the floor. The second room had several maintenance issues, including a missing drain stopper in the bathroom sink and a non-functioning refrigerator. Most concerning, at approximately 3:30 a.m., I awoke to find the bathroom flooded due to water leaking from the ceiling. I recorded this incident and was subsequently moved to a third room. In addition to these issues, housekeeping services were extremely inadequate. Over the course of six days, my room was serviced only once. I repeatedly had to request basic necessities such as towels, coffee, cream, and sugar. In most cases, I had to either go to the front desk or call multiple times before receiving these items. This experience was far below the standards I expect and have previously received. I am requesting a full review of this matter and appropriate compensation for the inconvenience, distress, and disruption caused during my stay. I have documentation, including video evidence, available upon request. Thank you for your attention to this matter. I look forward to your prompt response and resolution. Sincerely