哥倫比亞東-埃爾克里奇智選假日飯店及套房IHG 旗下飯店

The ice makers on EVERY floor were broken. The staff recommend going to the convenient store down the street.

Room was clean. Shower had hot water and breakfast options and dining area were good. Low rating related to broken exercise equipment, very cold indoor pool, and difficulty communicating. Would recommend for a good place to stay and eat.

Picked this hotel for the indoor pool. Spending the weekend for family events and wanted the pool for my grandson to have as an option for use . When we arrived we learned the pool was closed. Absolutely NO notification on website. We would NOT have stayed there if we knew pool was not in service. POOR business practices.

Ice machines were all broken upon arrival. The next day they were still non- working except on the 2nd floor. Need additional help at front desk.

First room I checked into had stained sheets. The way the bed was made, room service 100% saw the stain and still made the bed with them. They moved my room, and did not put it in the system that they changed my room because a man walked in while I was in bed because they double assigned it. Management comped me a night, but this is still dangerous as a solo female traveler. While the room was overall clean, there was a hair in my bathtub and on the toilet. The gym was a treadmill that has to have been broken for months, one elliptical, and miscellaneous mismatched weights with no bench. No wonder they allow guests to use Fitness 19 around the corner for free. The omelets for breakfast were powdered eggs and flavorless. No waffle maker; only a pancake maker that made half-cooked pancakes. Zaman Grill is a nice restaurant in the area, for lunch/dinner, five minutes away.

I would like to complain about cold water !!!! Especially after boys came back to the hotel after all day spend on the windy, cold weather while playing soccer tournament down there . Also around 4 Am we had a false fire alarm everyone went outside and after they told us it’s a false alarm they couldn’t turn off the fire noise for a longggggggg time . Ridiculous!

The morning we woke up there was water in the hallway. Rug was soaked. Then about an hour or two later we lost water.

Breakfast was ok abut was disappointed about pool and elevator issues

Everything was okay accept when the fire alarm went off at the middle of the night around 3am till 410 am which disturb our sleep. It was really the issue that make me mad first our safty. Becuse thr fire departement did not come to dismiss the alarm that was disturbe our sleep. My friend called the hotel and get a full refund for that night .so i think it is feat to send me my refund too thank you

Sheets were dirty I had to change rooms.Only one elevator was working. We had to use the stairs

The bathroom upon arrival was disgusting. I kindly requested it be re-cleaned in which i was “promised” it would be but it never was. Instead, we were moved to another room… The ice machine on our floor did not work and there was no effort in repairing it (we were here for a week). One of the washing machine for guest use was out of service and after having a conversation with another guest who had been there 3 weeks prior… she said it was broken then too… so again no effort put forth for repair. The pool was digesting and out of service for the first several days we were there… stains on the hallway carpets, the AC in our room was loud and horrible! We had to keep it at 61 degrees just to feel “comfortable”. We will never stay here again….

Breakfast was very nice. Room very clean.

First room I checked into had stained sheets. The way the bed was made, room service 100% saw the stain and still made the bed with them. They moved my room, and did not put it in the system that they changed my room because a man walked in while I was in bed because they double assigned it. Management comped me a night, but this is still dangerous as a solo female traveler. While the room was overall clean, there was a hair in my bathtub and on the toilet. The gym was a treadmill that has to have been broken for months, one elliptical, and miscellaneous mismatched weights with no bench. No wonder they allow guests to use Fitness 19 around the corner for free. The omelets for breakfast were powdered eggs and flavorless. No waffle maker; only a pancake maker that made half-cooked pancakes. Zaman Grill is a nice restaurant in the area, for lunch/dinner, five minutes away.

They gave us dirty comforters

The room was clean spacious and the staff was courteous

Great facility. Everything clean and neat, staff pleasant and happy to help when we needed something. Breakfast was good

Room had expired 2020 food trash on top of cabinet, dirty underwear left by bed, tv in spanish couldnt watch they didnt have batteries for the remote to change it, no notice anywhere that pool was closed, and no breakfast till after 7 when website says 630. Shower was screeching, loud and hamming when in use.

Rooms are clean and spacious. Bathrooms are clean and large. Buffett breakfast was stocked with everything you need to get started

Overall, our stay was average. However, it could have been exceptional had the rooms been properly cleaned and looked after maintenence-wise. First, the positives, every interaction I had with hotel staff was fabulous. Front desk personnel were so helpful and addressed concerns in a timely manner. Next the negatives, our room was not clean upon our arrival. I could feel grit on bathroom countertops, there was dust over all the furnture, and ourbwindow shade and sheer panel were a hot mess. The sheer panel bottom was coming apart and the wooden bottom was barely hanging to the rest of the panel. The blind itself had holes all over the right side. There was bits of paper and some kind of feathers all over the floor and stayed there until after our 3rd night. It also doesn't appear the toilet ever was cleaned. I also discovered a non working room phone. The hotel lobby itself was really nice and the breakfasts were pretty good considering they need to feed a large amount of folks.

Staff were professional. The rooms were clean. I do like how they have the liquid products instead of bars. Ice machine on our floor was down and its normal, but i wish they would be the place to not follow the norm and have a working machine. Otherwise I was comfortable and would return.

The ventilation unit was too noisy in room 425. It kept me awake. It was hard to fall asleep, otherwise everything else was perfect! The Bed! The Welcome! The Breakfast! I would stay there again, No problem!

Staff and property were top notch, only negative was that there was only one TV in the suite and the TV in the living room area although the mount was there. Inquired and was told that there is only one TV currently.

Beds were good. Bathroom door did not fully close Dangerous metal sticking out from the bed frame

Suburban hotel that was kid friendly. Suite was spacious and large bathroom counter appreciated. Well stocked with towels. Beds comfortable. Hallway flooring looked dirty.

The air conditioning unit wasn’t working properly. The room was warm.

Clean, comfortable room. Good sized. "Separate seating area," as advertised, but really an extension of the bedroom so not really a separate space. The hotel is tucked behind a gas station and next to a small strip mall - hard to find. Better signage would help.

From check-in to check-out everything was great. The rooms were clean, the shower was amazing, & the bed was heavenly!! Highly recommend this hotel!

It is inconvenient to sleep well because you can hear the sound of the TV and the conversation in the next room due to the lack of soundproofing. Everything else is good.

The hotel is clean and quiet for the most part, not surrounded by a lot of activity. The only issue I had was the fact that you could hear doors slamming and kids running in the halls very easily. The breakfast had a decent variety. Overall my stay was a good one.

If you can find it, this isn’t a bad place to stay. The entrance is the worst part of this hotel. Finding how to get into it is a challenge as the signs are tiny and it is back behind a gas station. The property wasn’t bad but needs a good cleaning. The staff was good and the check in was relatively quick. The beds need to be replaced as both had drop offs as you got to the edge as if they had been used a lot. USB charging ports were available bedside but didn’t work. All in all, for the money, I expected a better experience.

The staff of this property was very accommodating and very helpful. I would definitely stay at this hotel again.

Excellent service and accomodation

After checking in we went to get food and upon returning to our room there was a couple in the bed sleeping. We both screamed as I walked out the room straight to the front desk. To make it worse I booked a king suite n ended up in a double suite n fell out the bed. Won't be a guest here ever again. Wil front desk manager was nice but nothing could correct that issue. Also Damage to bathroom door. And no TV in living room steam omg

Very lousy staff. Unprofessional. Very rude. Disrespectful! No manners! Will never go back to this hotel due to several unprofessional staff They get an F. Very bad experience!!!

The night clerk was FANTASTIC!

First room I checked into had stained sheets. The way the bed was made, room service 100% saw the stain and still made the bed with them. They moved my room, and did not put it in the system that they changed my room because a man walked in while I was in bed because they double assigned it. Management comped me a night, but this is still dangerous as a solo female traveler. While the room was overall clean, there was a hair in my bathtub and on the toilet. The gym was a treadmill that has to have been broken for months, one elliptical, and miscellaneous mismatched weights with no bench. No wonder they allow guests to use Fitness 19 around the corner for free. The omelets for breakfast were powdered eggs and flavorless. No waffle maker; only a pancake maker that made half-cooked pancakes. Zaman Grill is a nice restaurant in the area, for lunch/dinner, five minutes away.

To check me in, it took the receptionist over 15 minutes with no explanation why! When I got to my room it was under plumbing service. No other king bed room was available, I was given a two queen just above the kitchen, smelling sausages in the morning wasn’t my best morning! Accessing wifi wasn’t explained that the last name and room number option does not work. Room phone was down, I was told it may take few days to repair. Breakfast was good for an express hotel. Room and facilities are clean

Front desk staff was amazing.

The property was clean and well kept. The front desk staff was available and informative. Check in was a little slow but overall not a bad experience.

I tried to cancel my room because our flight was cancelled and they were rude and told me it wasn’t her job.

This property is the best. It was close to the airport and within 25 miles of the Glenmont metro station.

Great property. Nice location off the highway but tucked away (felt safe), and the breakfast was great!

Great service and location!

Kinda hard to gind behind a gas station but hotel was very nice

Clean, comfortable room. Good sized. "Separate seating area," as advertised, but really an extension of the bedroom so not really a separate space. The hotel is tucked behind a gas station and next to a small strip mall - hard to find. Better signage would help.

Quiet convenient location

Well, the hotel is a little bit hidden The staff was great if we had a situation that needed to be handled, but as far as the location it is hidden.

Conveniently near Merriweather. Staff was friendly. Rooms clean and comfortable. Breakfast was ok but definitely not great.

Area being relatively close to the airport was very safe.

This hotel was great!! The room was very clean and nice, the bed was super comfortable. The place of the hotel was in a great neighborhood… there was a grocery store in walking distance, and food places. Close to Baltimore and Washington. We went to both places.

The breakfast could have been better

Pretty good. Basic needs with a pool. Breakfast was included, nothing special. Pancake machine, cereal, bagels, breads, eggs, sausage.

Room was clean. Shower had hot water and breakfast options and dining area were good. Low rating related to broken exercise equipment, very cold indoor pool, and difficulty communicating. Would recommend for a good place to stay and eat.

Breakfast was very nice. Room very clean.

A great hotel! The staff are friendly, hotel and grounds are clean and the breakfast is great! Different options each day.

Great place to lay your head. Clean and quiet. Breakfast was an actual hot meal. Location was close to tournament fields, so that was a big plus too.

Great facility. Everything clean and neat, staff pleasant and happy to help when we needed something. Breakfast was good

Poor breakfast

We liked the hotel but the breakfast was not good, need more varieties ☹️

The hotel is clean and quiet for the most part, not surrounded by a lot of activity. The only issue I had was the fact that you could hear doors slamming and kids running in the halls very easily. The breakfast had a decent variety. Overall my stay was a good one.