Holiday Inn Express Hotel & Suites Crawfordsville by IHG

Overall the stay was good. The staff at the hotel were very kind, but several issues made the stay concerning. The elevator made a loud, unsettling noise every time the doors opened and closed, which did not feel safe. At check‑in, I informed the staff that although my reservation was for four people, only three would be staying, and that my son would be arriving later. I asked whether he should pick up the key or come straight up. Instead of answering the question, the staff repeatedly reassured me that having more than four people visit the hotel was fine due to graduation week, which was not what I was asking. It felt as though they were not listening. I also called the hotel the day before to confirm the reservation, since I never received any notification. The phone line was busy most of the day. On the day of arrival, I tried calling several times to let the hotel know we would be checking in late, and again the phone was busy almost the entire day. Breakfast was another disappointment. The muffins and biscuits were raw inside, and the eggs and sausage were only lukewarm, cold by the time I sat down to eat. But the selection of food was good.

Hot tub was not working. Disappointment to us

Bed and shower were great. Amazing breakfast. Nice hot tub. Super friendly staff.

Bed and pillows were great! TV remote was TERRIBLE! Instructions for use didn’t help. Samsung remotes are not consumer friendly. Kitchen attendant was kind of rude. Juice was empty and was not fixing it.

Everything was clean, staff was great.