Quality Inn Kilmarnock

The pool was not in service, the gym equipment was not walking properly.

Front desk staff were very helpful. Noisy refrigerator in room. Area around entrance could use some attention. Clean up cigarette butts. Pull weeds out of flower pots.

I did not like the condition of the ice machines on the first floor. Thet were outdated and dirty and nasty looking.

I normally don’t write negative reviews but in this case I have to. Booked 3 rooms, with 6 people. 1. The pool was not in operation this summer and no mentioning of that when we booked the hotel (the pool was one of the main reason for picking this hotel). 2. Air conditioning not work in our room, was finally moved to another room after arguing with the staff. That room had no working tv,( but we did not care to complain) 3. The breakfast was a joke, with almost no selection. 4. The staff, this was the worst part, they could not care less about their guests and made all of us so upset that we seriously discussed to drive back home. Again, I would stay away from this hotel.

First arriving to the hotel, we were greeted with a toddler at the front desk sitting on the workers lap. We then had to pause our check in so she could take the baby outside for pickup. The elevator was dirty and had not cleaned. Upon entering the room, first glimpse it was okay. After opening the curtains, the window was dirty. Thought it was outside but no luck, it was the inside. Bathroom soap dish had scum from Previous guest. No other rooms available. Thankfully we had Lysol wipes to disinfect areas of the room. Pools were never cleaned and had green stuff floating around although we was told of pool hours so it was in use. The next day, we requested clean towels. The cleaning lady told me all she had in her cart was the ones she used to clean the rooms. I requested fresh wash cloths and towels again. Never received them. At 10 pm upon returning to the hotel there was a sign at the door that said helping another customer. We waited. Finally, the lady that was outside smoking came in and asked could she help me. I asked for more towels. She asked where my old ones were. Told her in the room. Explained to her the request earlier. She went on and on about not having a lot of them. Finally, she goes to the back room and returns with two saying this is all she has. It’s three of us standing there (husband and child with me). Told me she would bring another up to room. This was the ONLY hotel within the town to stay except a motel which was probably better. NEVER AGAIN

Outside needs an upgrade. Signs need to be upgraded. Entry drive needs to be upgraded. Staff were very friendly and helpful. Breakfast was very good (except for the waffle makers)

Staff was super pleasant. Other than carpet, the room was clean enough. It ends there. Trash cans overflowing everywhere outside and all over the grounds. Pool was cloudy and near outdoor trash overflowing and smelling. Trash and socks stuck in the fence. Our room was at the end of the hallway where at least 20 bags of garbage were piled inside the side exit door. The hallway carpet was just gross. Grabbed anything that was sealed for breakfast but there were eggs and sausage available. I don't know how Best Western puts their name on this place but there really aren't many options in the area. Staying more than the 1 night we had planned would not have been an option!

Pool was out of order carpet was dirty room was clean

The hotel room itself was clean enough although it was clear the floor had not been fully vacuumed from the debris we found. We did not have any towels when we arrived and had to ask the front desk for them. The person checking us in was helpful but the rest of the staff barely acknowledged us unless we spoke to them first. The property along the edge of the parking lot was riddled with trash and it would be so easy to give a better impression just by picking up this trash. The gym has not been cleaned in weeks judging by the cobwebs under tables. The air conditioning unit did not work as expected and it was very warm in the gym. There were not any clean water cups although there were a few dirty ones. I did not see a trash can. No idea if the yoga mats are ever sanitized and there were no wipes or spray for me to do this myself. The hotel smelled like musty old smoke. They were in the process of replacing carpet on the second floor so perhaps that will help. The breakfast eggs were good but the sausage (served both days of my stay) was boiled/poached and not very good. I could not find any milk for cereal. The apples were old and bruised. I did not see any batter for waffles. Not enough plates. Plenty of salt packets but not pepper. Juice was a juice flavored drink. Disappointing breakfast.

Property needs updating. Treadmill in fitness room not working. Water dispenser in fitness room had no water. No towels or anyway to clean up in fitness room. Hair from previous guest observed in bathroom. No soap provided in bathroom only shampoo and conditioner. Pool is closed and filled with green water.

The room appeared as thought it hadn’t been cleaned. There was lots of hair on the bathroom floor and tub. The rest of the room looked generally run down and not maintained.

Some areas of the hotel are filthy (elevator, hallways) Staff was very nice and helpful but the hotel itself is not nice. Toilet and tub had not been cleaned and the smell in the hallways was awful. Very limited options in Kilmarnock so beggars can’t be choosers.

Friendly staff clean rooms

Very clean, conveniently located.

This property was horrible. Upon check in the room that we had reservations for was dirty and not turned over from prior guest. They ended up not having any other double rooms available nor anyone to get that room straight. We ended up with 2 King rooms instead. The remote for TV was missing buttons was told that if it works thats the best they could offer. Had to go get towels and wash cloths from the front desk as well. The room had stains on the walls and floors. The had fruit flys flying around as well. I would never stay here again. My wife has pictures of everything.

Clean room, staff very receptive.

First arriving to the hotel, we were greeted with a toddler at the front desk sitting on the workers lap. We then had to pause our check in so she could take the baby outside for pickup. The elevator was dirty and had not cleaned. Upon entering the room, first glimpse it was okay. After opening the curtains, the window was dirty. Thought it was outside but no luck, it was the inside. Bathroom soap dish had scum from Previous guest. No other rooms available. Thankfully we had Lysol wipes to disinfect areas of the room. Pools were never cleaned and had green stuff floating around although we was told of pool hours so it was in use. The next day, we requested clean towels. The cleaning lady told me all she had in her cart was the ones she used to clean the rooms. I requested fresh wash cloths and towels again. Never received them. At 10 pm upon returning to the hotel there was a sign at the door that said helping another customer. We waited. Finally, the lady that was outside smoking came in and asked could she help me. I asked for more towels. She asked where my old ones were. Told her in the room. Explained to her the request earlier. She went on and on about not having a lot of them. Finally, she goes to the back room and returns with two saying this is all she has. It’s three of us standing there (husband and child with me). Told me she would bring another up to room. This was the ONLY hotel within the town to stay except a motel which was probably better. NEVER AGAIN

Will never stay at this Best Western ever again, room was not clean, ice machine didn’t work, roaches, dirty toilets, trash under the bed. For three days we had no housekeeper . Not a great experience. Paid a great deal of money for the room to be like that.

Place was dirty smelled like Marijuana saw one staff member smoking a joint right out front floors are just nasty there was something smeared on the floor getting on the elevator the second day there and after 10 day when i checked out it was still there dont recommended unless its absolutely the last resort place.

Staff was super pleasant. Other than carpet, the room was clean enough. It ends there. Trash cans overflowing everywhere outside and all over the grounds. Pool was cloudy and near outdoor trash overflowing and smelling. Trash and socks stuck in the fence. Our room was at the end of the hallway where at least 20 bags of garbage were piled inside the side exit door. The hallway carpet was just gross. Grabbed anything that was sealed for breakfast but there were eggs and sausage available. I don't know how Best Western puts their name on this place but there really aren't many options in the area. Staying more than the 1 night we had planned would not have been an option!

Clean room, comfy bed with lots of pillows. Breakfast was not so good. Waffle batter was to thin and would not cook right. Friendly staff.

And all the hotels we’ve ever stayed in this bed was the most comfortable bed we’ve ever slept in even the bed at home is not comfortable. Room was very nice.

We checked in, went to take a shower, cold water. Switched rooms, took showers, went to turn ac. No ac/heat. Switched back to original room to avoid having to move 3 times. Asked the next morning if I was out of line to ask for a discount. Front desk employee said no, let me call the manager. Denied my request. Almost seemed as though the front desk people were all family and they were keeping an eye on things while some were babysitting kids behind the desk. Very strange snd disappointed in full price stay for rooms without basic amenities.

The TV didn’t work, the carpet was filthy, breakfast was not served until 8 o’clock, which is supposed to be at 6 o’clock. The coffee, terrible. The staff would not get off their cell phones to help you. The tub in the shower was very slippery and I would assume a lawsuit will follow soon when someone slips. Their water is very hard. They need a water softener. I could go on, but I will never stay at this hotel ever again.

Could not T.V. with its numerous channels. There were 2 remotes. One was falling apart. I could turn the TV on. Then what? No instruction how to get to cable channels with a falling apart second remote.

Girl at desk was nice. Room had fowl urine like odor in room, floors stained. The noise from other units was horrible could not sleep not that its the motels fault but the walls do not block any of it. parking lot had trash everywhere flower pots had trash in them. just was not impressed.

Large, clean room with a comfortable bed.

We stayed for one night while visiting with friends outside Kilmarnock. We arrived late and left early, so did not use any amenities. Main issue was amount of noise in adjoining rooms.

The room was extremely clean, but it did smell like old smoke. The air conditioner dripped, so the carpet was wet under the unit, but the bed was super comfy and the bathroom was extra clean. The staff was great and very accommodating. I did not go down for the breakfast so I can’t remark on that. I would stay here again. Quite honestly, though, if you need to stay in Kilmarnock, you have no other choice. I would not be scared of this Best Western. It was fine.

No wash cloths, tv didn’t work,cabinet doors broken/ falling off, air conditioning barely worked.

The front desk staff were pleasant and friendly.

The toilet in my room stopped up. Instead of calling maintenance, the desk clerk lent me a plunger. When I checked out, she refused to give me a receipt for my credit card payment, saying that Expedia would do so.

Wonderful front desk staff

The property was as described. Clean and convenient. The front desk clerk was awful. Had the woman 1st in line to check in wait 5 minutes while she tended to the dryer. She never got off her cell phone on a personal call when checking either of us in. Later when i went to the front desk and asked for the filter needed for the in room coffee maker, she rudely said there were none and that i could get coffee from the lobby.

They tried to put us in 2 rooms that had people already in there. They didn’t offer any alternatives.

The staff was wonderful! Everyone was accommodating, pleasant and personable. We would stay again for this alone ❤️ Thank you

First arriving to the hotel, we were greeted with a toddler at the front desk sitting on the workers lap. We then had to pause our check in so she could take the baby outside for pickup. The elevator was dirty and had not cleaned. Upon entering the room, first glimpse it was okay. After opening the curtains, the window was dirty. Thought it was outside but no luck, it was the inside. Bathroom soap dish had scum from Previous guest. No other rooms available. Thankfully we had Lysol wipes to disinfect areas of the room. Pools were never cleaned and had green stuff floating around although we was told of pool hours so it was in use. The next day, we requested clean towels. The cleaning lady told me all she had in her cart was the ones she used to clean the rooms. I requested fresh wash cloths and towels again. Never received them. At 10 pm upon returning to the hotel there was a sign at the door that said helping another customer. We waited. Finally, the lady that was outside smoking came in and asked could she help me. I asked for more towels. She asked where my old ones were. Told her in the room. Explained to her the request earlier. She went on and on about not having a lot of them. Finally, she goes to the back room and returns with two saying this is all she has. It’s three of us standing there (husband and child with me). Told me she would bring another up to room. This was the ONLY hotel within the town to stay except a motel which was probably better. NEVER AGAIN

Hotel was very understaffed, but that was ok. The 3 rooms around where we stayed were extremely loud. I asked them to try to keep it quiet(at 11pm) and they ignored this. I talked to a staff member and she said she could do nothing, I asked for another room and she said there wasn't one without even looking(she was on the phone with a friend). We had to leave the hotel at 11pm and find another hotel. Terrible stay and I feel I deserve a refund.

Friendly staff, clean property

This was the worst hotel I’ve stayed in in the past 20 years and I traveled a lot. Booked the hotel weeks beforehand via Expedia.com where the cost was identified as 146.55 per night (including tax) for 2 rooms. When I arrived 1 of the rooms we were given was occupied, and this happened twice. Third time is a charm the room was unoccupied clean and acceptable. The 2nd room had a caterpillar on the bed, and when we pulled back the sheets it had no fitted sheet. When we went to make up the bed we found a spyder crawling, and in capturing the spyder we found 4 bed bugs (verified via google). When we asked to replace the room, they only had one that the AC wasn’t working in; but after a very long day we took it at a discounted rate. Back to the original rate quoted on Expedia$146.55; well at checkout the rate I paid was $169.00 for the room $8.96 state tax $13.52 county tax a total of 191.48; $44.93 over the Expedia charge. The hotel looked worn, the carpets in the hallways looked dirty, one of the rooms didn’t have the amenities you’d expect from a hotel costing $200.00 per night. Never again will I stay in the Best Western in Kilmarnock Virgina. Note the Chesapeake Doughnut Company was amazing, Grear Food & Great Service (we will drive out of our way to go back).

Toiletries like soap were marginal. Coffee maker in room was inoperable and front desk had no others to substitute. Breakfast was sparse and several items like toast and fruit were not available. Parking was convenient and front desk staff friendly and helpful.

I like that the property is in a convenient location. I think that it is overpriced for the location and the amenities. I guess they can charge what they want since there is not competition.

Great location, clean, and friendly staff.

We stayed there for Moms funeral. The staff was informative and friendly, the breakfasts reasonable and the location to where we needed to be with family convenient. We’re grateful for the bed and the space but there’s no place like home!

We stayed for one night while visiting with friends outside Kilmarnock. We arrived late and left early, so did not use any amenities. Main issue was amount of noise in adjoining rooms.

Very clean, conveniently located.

It was near things

Good stay for the price.

Room not clean. Tears in wallpaper in hallways. Quality of breakfast has declined since I last stayed here. Can easily hear others. Staff is nice and tries to be helpful. Location is convenient.

Not the newest place but not old. It accomplished tge job

Breakfast was a joke. No waffle mix. They had waffle maker but no waffle mix. They ran out of milk and when asked for more milk they said there wasn't any. After a while one of the staff brought in another gallon of milk. No bread only small selection of sweet rolls. Bagels were available once in a while. I stayed 1 week so this was very upsetting. Direct TV tiled constantly and reception was often disrupted. No housekeeping except once a week. When I asked for something the staff acted as it if it was the most difficult request ever. Unfortunately there really isn't any other alternatives in this area. No blow dryers in the rooms. I was told they are constantly stolen so they don't provide them. They did find me one.

Toiletries like soap were marginal. Coffee maker in room was inoperable and front desk had no others to substitute. Breakfast was sparse and several items like toast and fruit were not available. Parking was convenient and front desk staff friendly and helpful.

The continental breakfast was horrible. Everything was gone by 8:30am and never restocked and it was open till 9:30 am. Had loud noises till midnight in room beside us and in the hall.

The property was clean, the staff friendly. Courtesy breakfast was tasty, but ran out of eggs around 9 am, when breakfast was served until 9:30. However, it was the weekend, so perhaps more people.

This property is in need of major renovations. The fan didn't work in the bathroom of one of the rooms. The tv keep loosing connection. The breakfast qas awful. The waffle mix was too thin and stuck to the only iron working. The eggs were disgusting. I had a large bug in the bath tub. The public rest rooms were filthy and had no paper towels.

The staff were friendly. The beds were lumpy. Two of our llittle bottles of shampoos and lotions were dirty. There were stains on some of the walls and the lamp shade. There were spider webs in the upper corner of the shower. One side of the shower rod was pulled away from the wall. Breakfast was till 9:30. There was nothing left at 9:00. No bread, no pancakes, no eggs or meats. We went to the front desk and asked but was told the chef had stepped out and what was there was it. The pancake mix had been out all week, the mix wasn't delivered. A pan of eggs was made 15 minutes before but they were all gone. She was willing to make more eggs but we declined.

Everything was very good until I went to breakfast, I went Down at 9;00 am and there was nothing left. It was picked over. The coffee was good. I was Told it was served until 9:30, there should have been fresh food. There were other guests there looking for food.

The half and half in the dining area had spoiled and curdled the coffee

Reception was quick and easy. The breakfast provided was actually very delicious. The bed was extremely comfortable.

The room was decent, however the second floor was full of the smell of pot! Some of the room were being worked on and started at 0800. The breakfast was horrible and the coffee machine and juice machine did not work. Very disappointing.