Extended Stay America Select Suites - Longview

Room had roaches and the staff questioned me about my service did and what it was for and why I needed it.

We booked 2 rooms for my husband and I and my son, DIL and grandson. We were traveling to attend my MIL funeral. We chose here because it looked clean in the photos and it had a kitchenette for the baby. We checked in and immediately left to attend the viewing. We returned that night close to 10pm and the parking lot was full of service trucks. Our room was right by the stairwell (which had a garbage can overflowing with trash) and the outdoor sitting area. There were about a dozen lineman partying out there...and they stayed until 2am! My son called me and said their fridge didn't work & they needed to use ours for the bottles. Both rooms had dirty floors and our room had a used washcloth draped over the shower head. Both bathroom tubs had extremely slow drainage. The water was at our ankles by the time we got out! The next morning I went to the office to complain. The GM was late opening but he apologized. I told him about all our issues. He was nice & apologetic & told me he would refund our stay, but we had to check out first. My son only stayed 1 night & we stayed 2. I took this to mean both rooms, so I contacted Hotels.com where I made the reservations & they contacted the hotel & he would only agree to refund our 2 night stay. I contacted the GM directly & he said we didn't give him a chance to correct my son's situation so he wasn't going to refund that. We got in late, with a sleeping baby, and the office was already closed. No more room to write. Won't be back!

Room was extremely clean and the staff were nice. Definitely one of, if not the best, places to stay for an affordable price.

It was just an overnight stay.

Check-in was smooth and quick. Desk clerk was very hospitable. Room was clean.