Malvarrosa Plaza by Intelier

Super!

Lovely sized room, which was very clean. The room had everything we needed for a two night stay. Rooftop area was great. Although we visited at the end of October, the weather was pleasant. There were lots of sun loungers and seating in the rooftop area. Very close to transport links to beach and into town. Only a few minutes walk from the beach.

This is a relatively new hotel that we found was a great place to stay in Valencia. Lots of positives, great staff, lovely decor, fantastic breakfast, fabulous rooftop bar. It's well located for malvarosa beach and tram/ bus connections in to Valencia. Rooms were spotless and the beds luxuriously comfortable. We had a great stay here and would definitely return .

Close to the beach, and even the city centre is easy to reach.

Our entire stay was extremely disappointing and nowhere near worth the almost £1,000 we paid. On our first day, someone entered our room while we were out. Staff and the manager refused to investigate, leaving me feeling unsafe. The room was also not cleaned. The toilet was hanging off the wall and leaking. We reported this on our first morning, but 10 hours later it still had not been fixed, forcing us to move rooms. In the second room, the exit sign above the door fell off the wall and hit my partner on the head. The air conditioning also switched off whenever we left the room. Staff claimed this was for economic reasons, although it had not happened in our first room. Staff were unhelpful throughout and appeared to laugh at our complaints rather than take them seriously. A requested hairdryer took two days to arrive. When I spoke to the manager, he made promises that were not kept. He assured me the room would be cleaned early the next morning by the cleaning manager, yet we returned at almost 4pm to find it still had not been cleaned. The lack of security, cleanliness, basic maintenance and customer service was shocking. We spent our stay chasing staff to resolve issue after issue, with little care or accountability shown. For the price we paid, this experience was completely unacceptable. I would not stay here again or recommend it to others.