Hampton Inn Rochester Irondequoit

Accueillant

Property is obviously older and there are attempts at maintenance however they are extremely poor. Hallway/Room had very musty odor, carpets were dark and had burns in places, could use a deep clean. Checked in late evening after 8 PM. Went to use shower only to find previous occupants, used soap bar in the shower. Microwave had food in it from last person and not cleaned. Also didn't notice till morning that there were dried stains on top of duvet cover. Had I not been beyond exhausted and needing to be up and back at work at 6am. I would have asked for a refund and arranged different accommodations. At check in the two women were discussing previous guest or a private convo. Neither provided information about breakfast hours or other amenities (nothing listed in room either). When asked which side of the hotel my room was on, explaining I like to park underneath it so I can see my car. Was told room would be on left side, but what they failed to mention is that there’s absolutely no parking on that side. Had to park in back at end of building, with no entrance or door access (key lock was taped over with duct tape) to get in. Had to walk all the way around to get back in and up to my room. I chose to not go to breakfeast in the morning and just leave and get to work.

The room was musty & dusty. Pillows were good, bed ok, bedding was poor.. Staff was friendly in all areas, easy fast check in.

The breakfast was great! Staff was attentive and friendly. Property felt safe and was clean.

Property is clean inside. When checking in we were told the pool is closed. Which is unfortunate and would have chosen elsewhere had we been made aware of it but not the biggest deal. Quite. Breakfast was good. My morning shower was less than warm. Like maybe Luke warm but mostly cold. Which should never be a thing when paying for an overnight stay. That's why I give a low star. I don't get out much. I don't get a peaceful shower ever. I looked forward to a nice hot relaxing shower. I didn't even get my hair cuz of how cold it was. My husband's shower was also cold so it was not a matter of needing to warm up. My shower the night before was warmer. Not hot but definitely good enough.