Brookstone Lodge near Biltmore Village, an Ascend Collection Hotel

The front desk staff was very good. Check-in and out were fast. The hotel is located at the intersection of several roads, so you can access the roads very quickly. The breakfast menu is regular, nothing special. The walls, floors, and doors are not soundproof. You can hear everything. I do not know if it was supposed to be like that, but our beds were not made during our stay. Garbage stayed in the garbage bins until our checkout. The dirty towels were removed from our room daily, but we had to ask the front desk person to give us new ones.

Extremely disappointed with our stay. The beds were some of the most uncomfortable beds I’ve ever slept on — very high up, constantly moving, and impossible to get comfortable on. The bathroom drain plug was broken, which normally wouldn’t be a huge issue, but traveling with an infant meant we needed to be able to give baths. The indoor pool was freezing cold, the TV barely worked, and honestly in 2026 there’s no reason hotels shouldn’t at least have functioning smart TVs. To make things worse, parts of the hotel smelled strongly like Raid/roach spray which was very concerning with small children. We were so uncomfortable that we ended up checking out at 8 PM and driving home a full day early with two kids. Definitely not the relaxing family stay we expected.

Great

Amazing, clean, great staff and location!!

Terrible staff and parking