Candlewood Suites Louisville North by IHG

Clean room, friendly staff, nice amenities, shower had good pressure and temp but did not turn off completely so there was a constant drip. Mattress was worn compared to previous stay in different room.

The hotel was clean and comfortable. We felt safe. It was very convenient to local activities. Our room was not ready when it was given to us, but we left our bags, and housekeeping still cleaned it well. The pool was out of service, and some parts of the room were showing some wear and tear. There is no breakfast at this hotel. It may have said this when I reserved it, but I missed it.

Entire experience was smooth and pleasant.

There’s good and not-so-good here. The building interior is reasonably well-maintained and attractive (except as noted below). The room was spacious and the bed was good. Especially good room if you are a traveler who likes to cook & eat in the room. The bathroom is stylishly contemporary ; great shower. What I didn’t like: we got to the room exhausted from a day of travel and collapsed for a nap. I woke up an hour later with the distinct odor of “dog” in my nose. Not overpowering but unpleasant and annoying. Then we saw the “pet in room” magnet on the interior door frame, a dead giveaway that this room was used to house non-humans. My problem: a hotel should NEVER book a guest into a pet room unless they first disclose this. It doesn’t matter if the room is clean, the smell remains unless the carpet is shampooed, every surface cleaned, and the drapes switched-out, at a minimum. Yes we could have requested a new room but when you’re beat and just want to crash, we’ll, you just want to crash. Other: this property does not have a covered entry and the door is 20 feet or so from the curb, an issue if it’s raining. Additionally, “smoking benches” (I mean, how else will they be used?) are located outside the main entry so entering and leaving requires passing through a gauntlet of cigarette smoke. The floor of the elevator was crazy filthy. One more thing: it’s time for someone to clean in the corners. There’s a lot to like here but for us the negatives outweighed the positives.

Room not ready and clean for guests. Staff removed personal items from the room. Had to return after looking on surveillance cameras. Shady