Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
392 USD
/natt
Gj.snitt. for september
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392 USD
/natt
Gj.snitt. for september
Månedlige gjennomsnittspriser
På Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive er prisen per natt i gjennomsnitt 372 USD i den billigste måneden (mai) og 579 USD i den dyreste måneden (desember), basert på de siste 12 månedene.
| Måned | Gjennomsnittspris |
|---|---|
| januar | 542 USD |
| februar | 534 USD |
| mars | 465 USD |
| april | 381 USD |
| mai | 372 USD |
| juni | 380 USD |
| juli | 413 USD |
| august | 381 USD |
| september | 392 USD |
| oktober | 426 USD |
| november | 474 USD |
| desember | 579 USD |
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sep · 392 USD
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Dyreste: desember (ca. 579 USD)
Billigste: mai (ca. 372 USD)
Om denne eiendommen
Skjem bort deg selv på stedets spa, hvor du kan nyte massasjer, kroppsbehandlinger og ansiktsbehandlinger. Etter et bad i et av stedets 3 utendørsbassenger kan du slappe av på den private stranden. Dette resort-overnattingsstedet tilbyr ogs...
Fasiliteter
Skjem bort deg selv på stedets spa, hvor du kan nyte massasjer, kroppsbehandlinger og ansiktsbehandlinger. Etter et bad i et av stedets 3 utendørsbassenger kan du slappe av på den private stranden. Dette resort-overnattingsstedet tilbyr også wi-fi (inkludert), concierge-tjenester og et spillrom.
Fasiliteter for forretningsreisende
Gjester har tilgang til blant annet et forretningssenter, aviser i lobbyen (inkludert) og renseri-/vaskeritjenester. Dette overnattingsstedet tilbyr møte- og konferanselokaler som konferansesenter og møterom. Gjestene tilbys flyplasstransport døgnet rundt, mot et tillegg, og betjent parkering inkludert er tilgjengelig i nærheten.
Servering
Smak på internasjonale retter på Toro, en av dette overnattingsstedets 9 restauranter, eller bli på rommet og benytt deg av romservice (døgnet rundt). Du kan også få noe lett å bite i på 2 kafeer. Stedet har en bar i bassenget samt 7 barer/lounger hvor du kan koble av med noe godt å drikke. Frokostbuffé er inkludert og serveres daglig fra kl. 07.00 til kl. 11.00.
Rom
Skjem bort deg selv og bo på et av de 577 gjesterommene med privat boblebad inne og LCD-TV. Rommene har egen balkong. Du kan holde deg oppdatert med wi-fi (inkludert) på rommet, og underholdningen er sikret med parabol-TV. Badene har separat badekar og dusj med et boblebad og designertoalettartikler.
Beliggenhet
Når du har Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive i Puerto Aventuras som overnattingssted, bor du nær golfbanen, kun 15 minutter å kjøre fra Xplor temapark og Puerto Aventuras marina. Dette resort-overnattingsstedet ved stranden ligger 8,9 mi (14,3 km) unna Ferge til Cozumel og 9,2 mi (14,8 km) unna Xcaret økologisk temapark.
Hva finnes i nærheten
Puerto Aventuras golfklubb(1.4 miles)
Puerto Aventuras marina(1.8 miles)
CEDAM-museet(1.8 miles)
Oasis-stranden(2 miles)
Fatima Bay(2 miles)
Kantenah-lagunen(2.6 miles)
Chac Mol Cenote(3 miles)
Kantun Chi økopark(4.5 miles)
Cenote Cristalino(4.6 miles)
Blå Cenote(4.8 miles)
Caleta Chac-hal-al(4.9 miles)
Cenote Jardín del Eden(5.2 miles)
Chikinha Cenote(5.5 miles)
Xpu-ha-stranden(7.3 miles)
Tajma Ha Cenote(7.4 miles)
Cozumel, Quintana Roo (CZM-Cozumel internasjonale flyplass)(23.2 miles)
Tulum int. lufthavn (TQO)(55.4 miles)
Cancun, Quintana Roo (CUN-Cancun internasjonale flyplass)(46.9 miles)
Parkering
Flyplasstransport
Restaurant
Svømmebasseng
Forretningssenter
Romservice
Beliggenhet
Km. 72 Carretera Cancun-Tulum, Puerto Aventuras, Delstaten Quintana Roo, Mexico
Puerto Aventuras golfklubb (1.4 miles)
Puerto Aventuras marina (1.8 miles)
CEDAM-museet (1.8 miles)
Oasis-stranden (2 miles)
Fatima Bay (2 miles)
Kantenah-lagunen (2.6 miles)
Romalternativer
6
Deluxe Sky Terrace (One Bedroom)
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
936 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stueInnendørs privat boblebadEget boblebad
6
Deluxe Swim-up King Bed
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
498 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stueEget bassengInnendørs privat boblebad
6
Rock Royalty Partial Ocean View King Bed
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
482 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stueInnendørs privat boblebadEget boblebad
5
Deluxe Gold King
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
498 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stueInnendørs privat boblebadEget boblebad
4
Deluxe Diamond King Bed
Romdetaljer
1 Ekstra Stor Dobbeltseng
Sover 2
482 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stueInnendørs privat boblebadEget boblebad
6
Deluxe Gold, two double beds
Romdetaljer
2 Dobbeltsenger
Sover 3
463 ft²
BalkongKlimaanleggWi-Fi (gratis)Separat stueInnendørs privat boblebadEget boblebad
7
Suite, 2 soverom, havutsikt (Rock Suite Platinum)
Romdetaljer
1 Ekstra Stor Dobbeltseng
og 2 Dobbeltsenger
Sover 6
482 ft²
BalkongSeparat spisestueKlimaanleggWi-Fi (gratis)Separat stueInnendørs privat boblebadEget boblebad
Gjesteomtaler
8.1
Veldig bra
basert på 580 verifiserte omtaler
Hvem bor her?
Business
8%
Par
55%
Familie
16%
Grupper
19%
Alene
0%
Hva gjestene synes
KI-generert oppsummering basert på nylige gjesteomtaler
På Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive beskriver gjestene livlige fellesområder og vennlig personale, men også utdaterte rom, pågående salg og varierende kvalitet på mat og underholdning, noe som resulterer i svært blandede opphold.
Les merVar dette til hjelp?
Hva gjestene synes
På Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive beskriver gjestene livlige fellesområder og vennlig personale, men også utdaterte rom, pågående salg og varierende kvalitet på mat og underholdning, noe som resulterer i svært blandede opphold.
Mange setter pris på de attraktive bassengene, den avslappede atmosfæren for voksne og kveldsunderholdningen med live musikk. Gjentaende negative sider inkluderer mugglukt, lekkasjer, bygging, skadedyr og forsinkelser med renhold eller vedlikehold som påvirker komforten. Tilbakemeldinger om maten spenner fra utmerket til middelmådig, med klager på buffeten, vanskeligheter med å få reservasjoner, sporadiske hygienebekymringer og kritikk av enkelte drinker; strandlinjen er en liten, kunstig bukt og nattelivet kan føles begrenset. Forvent et stort, livlig resort med høydepunkter som skinner hvis du kan akseptere ujevn vedlikehold og matkvalitet.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Fasiliteter
Gjestene liker de attraktive bassengene og områdene for voksne, samt live musikk, men deler av resorten var under ombygging. Stranden er en liten/kunstig bukt med tang noen ganger, transport med golfbil kan være begrenset, og boblebadene levde ikke opp til forventningene.
Relaterte gjesteomtaler
10
Jennifer
1. okt. 2023
·
Overnattet 8 netter
Three pool options with one being adults only was great. The staff and guest were all very friendly.
Three pool options with one being adults only was great. The staff and guest were all very friendly.
8
Jamie
13. nov. 2025
·
Overnattet 4 netter
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
6
Marlee
7. aug. 2025
·
Overnattet 3 netter
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
10
Cesar
2. aug. 2025
·
Overnattet 2 netter
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
10
Hilda
28. okt. 2025
·
Overnattet 1 natt
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
10
Lindsay
2. nov. 2023
·
Overnattet 6 netter
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
10
Carla Patricia
23. des. 2023
·
Overnattet 1 natt
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
8
Tamara
21. juli 2023
·
Overnattet 5 netter
There us room for improvement ! Hard Rock should assure Entertainment every single day when it comes to nigh-time for adults!! The only reason I will NOT come back or recommend the hotel is because the nightclub doesn't exist on week days Cannot dance at night on week days! After 1030 pm the place is dead!! Heaven bar is only open until 1 am When people are in vacation they want to party!! Otherwise everything is very good!! Food is excellent, great service! And the hotel is very clean and beautiful!!!
There us room for improvement ! Hard Rock should assure Entertainment every single day when it comes to nigh-time for adults!! The only reason I will NOT come back or recommend the hotel is because the nightclub doesn't exist on week days Cannot dance at night on week days! After 1030 pm the place is dead!! Heaven bar is only open until 1 am When people are in vacation they want to party!! Otherwise everything is very good!! Food is excellent, great service! And the hotel is very clean and beautiful!!!
10
Lura
13. aug. 2025
·
Overnattet 7 netter
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
8
Mark
31. aug. 2025
·
Overnattet 6 netter
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
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KI-generert oppsummering basert på nylige gjesteomtaler
Renhold
Renhold og vedlikehold er ujevnt: flere anmeldelser nevner mugglukt, lekkasjer, støv, skadedyr og skitne eller slitte områder, selv om noen fant fellesområdene rene. Disse problemene påvirket noen ganger rommene og fasilitetene.
Relaterte gjesteomtaler
6
Carlos
3. des. 2024
·
Overnattet 6 netter
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
4
Gavin
10. aug. 2024
·
Overnattet 3 netter
The only good thing about the property is the fitness area. All other areas and aspects of the resort were below subpar in my opinion. The hallways and entryway to some main points throughout the property suffered from leaks and subsequent buckets were everywhere. The landscaped had gum wrappers, snack wrappers and other debris in clear site. The pool area furniture was rather dated and showed visible signs of wear. The waitstaff at the pool was hit or miss, some where good others were very disinterested in helping you. Thats all before I get to the room and the visible mold on the shower head, this in the upgraded Adults Only 2 story terrace room. The steps leading up to the terrace were very dusty, leaving us very uninterested in going back up. I could go on and on, needless to stay I was not happy with my stay. This is not a property that should be rated at 5-Star. I have stayed at many others resorts and this one by far has been the worst. I will not be returning, nor do I recommend it.
The only good thing about the property is the fitness area. All other areas and aspects of the resort were below subpar in my opinion. The hallways and entryway to some main points throughout the property suffered from leaks and subsequent buckets were everywhere. The landscaped had gum wrappers, snack wrappers and other debris in clear site. The pool area furniture was rather dated and showed visible signs of wear. The waitstaff at the pool was hit or miss, some where good others were very disinterested in helping you. Thats all before I get to the room and the visible mold on the shower head, this in the upgraded Adults Only 2 story terrace room. The steps leading up to the terrace were very dusty, leaving us very uninterested in going back up. I could go on and on, needless to stay I was not happy with my stay. This is not a property that should be rated at 5-Star. I have stayed at many others resorts and this one by far has been the worst. I will not be returning, nor do I recommend it.
6
Jordan Breanne
9. juli 2023
·
Overnattet 4 netter
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
8
Jamie
13. nov. 2025
·
Overnattet 4 netter
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
6
Marlee
7. aug. 2025
·
Overnattet 3 netter
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
2
Cory
24. nov. 2025
·
Overnattet 5 netter
Room was awful, smelt like mold and the head board was all peeling.
Room was awful, smelt like mold and the head board was all peeling.
4
Bricely
28. juli 2024
·
Overnattet 4 netter
Property needs major upgrades building is falling apart. My room smell like mold certain areas in the hotel in the Haven, adult building also smell like mold, a lot of water leakage on the floor and coming from the ceiling.
Property needs major upgrades building is falling apart. My room smell like mold certain areas in the hotel in the Haven, adult building also smell like mold, a lot of water leakage on the floor and coming from the ceiling.
4
GUSTAVO
30. juli 2023
·
Overnattet 2 netter
Ese hotel debería de ser 3 estrellas Las habitaciones están bastante mal Tuve que cambiar 2 veces de habitación La comida de los buffet estan de muy mala calidad
Ese hotel debería de ser 3 estrellas Las habitaciones están bastante mal Tuve que cambiar 2 veces de habitación La comida de los buffet estan de muy mala calidad
6
Claudia M
28. juli 2024
·
Overnattet 3 netter
To begin, I want to clarify that the service and staff are excellent and beyond here. All very polite and friendly. However…. This property was in terrible condition when it comes to humidity. And the building infrastructure but the worse was that I had a cockroach coming out of the shower awhile I was taking a shower and all the mirrors were not even swiped!! When I call the reception it took them 40 min to come and spray the room and the smell was unbearable, to tap it off the next morning we had a noise of the maintenance people banging the hammers and the loan at 9 am so this is the reason for my raiting. I have videos and pictures to share
To begin, I want to clarify that the service and staff are excellent and beyond here. All very polite and friendly. However…. This property was in terrible condition when it comes to humidity. And the building infrastructure but the worse was that I had a cockroach coming out of the shower awhile I was taking a shower and all the mirrors were not even swiped!! When I call the reception it took them 40 min to come and spray the room and the smell was unbearable, to tap it off the next morning we had a noise of the maintenance people banging the hammers and the loan at 9 am so this is the reason for my raiting. I have videos and pictures to share
4
Pharen
13. aug. 2024
·
Overnattet 3 netter
I paid a $500 deposit when I booked the trip in May. When I arrived at the resort in Aug, I had to pay the full amount as they did not account for the deposit. Although, Expedia recognized it. Also, when I checked in they did not provide any information except the cost if I loose my wrist band. The food and the areas around the property was nice but not the room. There were cracks and water damage in severals spots on the ceiling.
I paid a $500 deposit when I booked the trip in May. When I arrived at the resort in Aug, I had to pay the full amount as they did not account for the deposit. Although, Expedia recognized it. Also, when I checked in they did not provide any information except the cost if I loose my wrist band. The food and the areas around the property was nice but not the room. There were cracks and water damage in severals spots on the ceiling.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Rom
Rommene varierer; noen var komfortable, men mange føltes utdaterte eller små og hadde vedlikeholdsproblemer som lekkasjer, defekte badekar, ødelagte låser eller treg aircondition. Utsikten og planløsningen kan skuffe (f.eks. boblebad på taket eller rom med direkte tilgang til bassenget som vender mot vegger), og det kan være støy.
Relaterte gjesteomtaler
6
Carlos
3. des. 2024
·
Overnattet 6 netter
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
8
OSCAR
5. juni 2024
·
Overnattet 4 netter
Habitaciones muy pequeñas
Habitaciones muy pequeñas
4
Jenny
20. aug. 2025
·
Overnattet 4 netter
It’s ok if you’re looking for mediocre. The interior of the rooms (there were 8 of us) all looked very old, in the sense of too many coats of paint, loose floor, slanted floor and mildew smell. The amenities were nice. The breakfast buffet was the best.
It’s ok if you’re looking for mediocre. The interior of the rooms (there were 8 of us) all looked very old, in the sense of too many coats of paint, loose floor, slanted floor and mildew smell. The amenities were nice. The breakfast buffet was the best.
8
Salvador
16. jan. 2025
·
Overnattet 3 netter
TODO EXCELENTE MENOS EL RUIDO DE LOS HUESPEDES EN EL EDIFICIO 2, LLEGABAN GRITANDO EN LA MADRUGADA Y PASABAN HACIENDO RUIDO
TODO EXCELENTE MENOS EL RUIDO DE LOS HUESPEDES EN EL EDIFICIO 2, LLEGABAN GRITANDO EN LA MADRUGADA Y PASABAN HACIENDO RUIDO
6
Jessica Amanda
26. feb. 2024
·
Overnattet 3 netter
We spent nearly 3500 on a vacation for two with a swim up room. Our expectations for superior service were met, the staff is wonderful and kind. But in all truth - the food was mediocre at best and the reservation system isn’t the greatest either. We were very disappointed in our all inclusive meals except for Wai - the Thai restaurant. Our swim up pool room faced the restaurant Faro and had no views of the ocean. We literally stared at a wall. Overall, we don’t recommend the hard rock if you’re looking for elevated dining and a peaceful vacation. We were on the adults only side, so we can only speak to that area. But overall, if we ever go back, we would definitely stay elsewhere for the price. We paid over 1000 a day for accommodations and mediocre food.
We spent nearly 3500 on a vacation for two with a swim up room. Our expectations for superior service were met, the staff is wonderful and kind. But in all truth - the food was mediocre at best and the reservation system isn’t the greatest either. We were very disappointed in our all inclusive meals except for Wai - the Thai restaurant. Our swim up pool room faced the restaurant Faro and had no views of the ocean. We literally stared at a wall. Overall, we don’t recommend the hard rock if you’re looking for elevated dining and a peaceful vacation. We were on the adults only side, so we can only speak to that area. But overall, if we ever go back, we would definitely stay elsewhere for the price. We paid over 1000 a day for accommodations and mediocre food.
8
Jamie
13. nov. 2025
·
Overnattet 4 netter
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
6
Shawna
25. aug. 2024
·
Overnattet 3 netter
I would expect a little more coming from the Hardrock. The standard staff was amazing and very attentive. Our room was small, their was no shampoo in the bottles, the room took forever to cool, and the terrace level balcony latch didnt work (which wouldn’t have been an issue as it’s a private level terrace) but there were workers fixing the balcony next to ours that hopped over to our balcony. As they were heading down the stairs on our room they saw me and my husband in adult activities on our bed. We have no clue and no warning why they went to our room. The managment did give us a $100usd resort credit for the inconvenience and fixed the latch. Honestly I felt more uncomfortable as their workers saw me naked. The last night of our stay was when we actually felt welcomed. When cleaning came in they decorated our bed and left us a bottle of champagne. I was there with a big wedding group and I own a wedding planning company. I am also a verified vendor with Hardrock international. The adult only side was very underwhelming compared to the family side. But I guess that’s to be expected as adults might want to relax. They will try to have you buy tickets to CocoBongo at the pool… just purchase on your own. Our tickets were very high up and couldn’t even enjoy the show. Overall this wasn’t the vacation I expected especially from a place with the Hardrock name.
I would expect a little more coming from the Hardrock. The standard staff was amazing and very attentive. Our room was small, their was no shampoo in the bottles, the room took forever to cool, and the terrace level balcony latch didnt work (which wouldn’t have been an issue as it’s a private level terrace) but there were workers fixing the balcony next to ours that hopped over to our balcony. As they were heading down the stairs on our room they saw me and my husband in adult activities on our bed. We have no clue and no warning why they went to our room. The managment did give us a $100usd resort credit for the inconvenience and fixed the latch. Honestly I felt more uncomfortable as their workers saw me naked. The last night of our stay was when we actually felt welcomed. When cleaning came in they decorated our bed and left us a bottle of champagne. I was there with a big wedding group and I own a wedding planning company. I am also a verified vendor with Hardrock international. The adult only side was very underwhelming compared to the family side. But I guess that’s to be expected as adults might want to relax. They will try to have you buy tickets to CocoBongo at the pool… just purchase on your own. Our tickets were very high up and couldn’t even enjoy the show. Overall this wasn’t the vacation I expected especially from a place with the Hardrock name.
8
Jon
18. feb. 2024
·
Overnattet 11 netter
The property shows age, for instance. The stairs leading to the roof were old, creaky, and warped. picture showed tub in room. tub was located on roof. not a large jacuzzies like pictured in add. The workers were great, Maria at afar was awesome
The property shows age, for instance. The stairs leading to the roof were old, creaky, and warped. picture showed tub in room. tub was located on roof. not a large jacuzzies like pictured in add. The workers were great, Maria at afar was awesome
4
Christopher
7. mai 2024
·
Overnattet 4 netter
I paid for the adults Heaven since we were there with 60 other family members thst were allbadults and we were the only ones to moved to the family resort. Our room had a water leak in the ceiling as well...and the concierge was only able to book dinner reservations between 11am-2pm which was when we were away for excursions. Could keep going but it was a great experience for us but we did tye best we can.
I paid for the adults Heaven since we were there with 60 other family members thst were allbadults and we were the only ones to moved to the family resort. Our room had a water leak in the ceiling as well...and the concierge was only able to book dinner reservations between 11am-2pm which was when we were away for excursions. Could keep going but it was a great experience for us but we did tye best we can.
8
Mark
31. aug. 2025
·
Overnattet 6 netter
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
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Service
Personalet roses ofte for å være vennlig og imøtekommende over hele resorten. Gjentaende klager inkluderer aggressive salgsfremstøt for medlemskap, sporadisk treg eller lite responsiv service og noen problemer med innsjekking eller renhold.
Relaterte gjesteomtaler
10
Anita
20. feb. 2025
·
Overnattet 6 netter
Resort was even better than the pictures. Amazing staff, very accommodating.
Resort was even better than the pictures. Amazing staff, very accommodating.
2
María Teresa Soto
11. jan. 2025
·
Overnattet 4 netter
No me dieron al registrarme lo que compré que fue una habitación en zona de adultos, los meseros tardaban horas en atender y levantar los platos sucios, las sopas y cremas del buffet estaban espantosas, todos los días que fui a el buffet y en la cafetería tenían una crema de champiñones que ya estaba con espuma, estaba agria y el Chef todavía dijo que estaba buena, para llevarnos la contraria. No fue nada buena la experiencia, me extraÑa que se cataloguen 5 estrellas.
No me dieron al registrarme lo que compré que fue una habitación en zona de adultos, los meseros tardaban horas en atender y levantar los platos sucios, las sopas y cremas del buffet estaban espantosas, todos los días que fui a el buffet y en la cafetería tenían una crema de champiñones que ya estaba con espuma, estaba agria y el Chef todavía dijo que estaba buena, para llevarnos la contraria. No fue nada buena la experiencia, me extraÑa que se cataloguen 5 estrellas.
10
Nayilah Francesca
9. juni 2025
·
Overnattet 2 netter
I loved it! I definitely want to go back! The staff was warm & friendly.
I loved it! I definitely want to go back! The staff was warm & friendly.
6
Lori
1. feb. 2024
·
Overnattet 6 netter
Manu at Faro is amazing. Loved Japanese restaurant forgot his name. I loved that Everyone spoke English really well. it’s a beautiful nice place. I would have given 5 stars ⭐️ But I did not like is our very first morning there they kept us in a sells meeting, trying to push sells. We had to tell 5 people NO. Not the time or the place to push sells. We are on vacation! We want fun and not to be pushed around by sell people!!!
Manu at Faro is amazing. Loved Japanese restaurant forgot his name. I loved that Everyone spoke English really well. it’s a beautiful nice place. I would have given 5 stars ⭐️ But I did not like is our very first morning there they kept us in a sells meeting, trying to push sells. We had to tell 5 people NO. Not the time or the place to push sells. We are on vacation! We want fun and not to be pushed around by sell people!!!
6
Billy
26. juni 2024
·
Overnattet 5 netter
The food was 5 stars and the drinks were amazing. Hotel staff get 2 stars. Major issues with our room and trying to get housekeeping to clean the room on time. Front staff then tried to trick us into signing a waiver of claims and rights because it was raining so bad people were falling and getting injured at the resort. When we declined to sign away our rights, everyone became very cold.
The food was 5 stars and the drinks were amazing. Hotel staff get 2 stars. Major issues with our room and trying to get housekeeping to clean the room on time. Front staff then tried to trick us into signing a waiver of claims and rights because it was raining so bad people were falling and getting injured at the resort. When we declined to sign away our rights, everyone became very cold.
4
Chad
2. feb. 2024
·
Overnattet 8 netter
1st be warned as soon as you enter the resort you will be escorted to the lobby where they will try to sell you time share and you will not be checked in until this happens We stayed at the heaven adults only side which was nice but there were zero activities going on at the pool, there is not adults only lobby so enjoy the kids running around the lobby. Also the majority of the guests are in the late stages of their life. If you want to have fun at the pool go somewhere else because the only other pools is hacienda azul where you can enjoy Kenya, and ping pong completions kids are also allowed at this pool so don’t hold your breath for adult fun. The employees are nice and accommodating The room was mediocre I upgraded to a rooftop room in which the hot tub had two temperatures scalding hot or freezing cold, the new tubs they put in are not wired to allow the jets to work. More on the room spent two days without power and no water intermittently. The adult side which is called heaven has zero bars with exception to the bar in the restaurant, also beware if you stay at heaven they will tell you only heaven guests can be over in the adults only pool by way of special bracelets, the fact is they let anyone from any level of stay partake in the heaven side of the property. 3 years ago this place was a great time and a ton of activities for adults. New ownership and it’s gone to the wayside. I will not return.
1st be warned as soon as you enter the resort you will be escorted to the lobby where they will try to sell you time share and you will not be checked in until this happens We stayed at the heaven adults only side which was nice but there were zero activities going on at the pool, there is not adults only lobby so enjoy the kids running around the lobby. Also the majority of the guests are in the late stages of their life. If you want to have fun at the pool go somewhere else because the only other pools is hacienda azul where you can enjoy Kenya, and ping pong completions kids are also allowed at this pool so don’t hold your breath for adult fun. The employees are nice and accommodating The room was mediocre I upgraded to a rooftop room in which the hot tub had two temperatures scalding hot or freezing cold, the new tubs they put in are not wired to allow the jets to work. More on the room spent two days without power and no water intermittently. The adult side which is called heaven has zero bars with exception to the bar in the restaurant, also beware if you stay at heaven they will tell you only heaven guests can be over in the adults only pool by way of special bracelets, the fact is they let anyone from any level of stay partake in the heaven side of the property. 3 years ago this place was a great time and a ton of activities for adults. New ownership and it’s gone to the wayside. I will not return.
10
Tara
12. nov. 2024
·
Overnattet 4 netter
The employees were amazing. We had a wonderful vacation.
The employees were amazing. We had a wonderful vacation.
10
Pedro
8. nov. 2024
·
Overnattet 1 natt
Excellent service from all staff. Very good food and services in all restaurants visited so far.
Excellent service from all staff. Very good food and services in all restaurants visited so far.
8
Rocío
5. nov. 2024
·
Overnattet 3 netter
En general la atención por parte del personal que atiende en recepción, maletas y restaurantes es excelente, personalizan el trato; hay buena variedad en la comida de los restaurantes, nos tocó una recamara con muy buena vista al mar. Lo que nos desagrado fue la insistencia del personal de legendary y el trato tanto en las formas y la manera de dirigirse hacia nosotros, pues hasta mostraron una actitud de enojo por no adquirir la membresía. Esto la verdad si deberían cuidarlo,creo que hay formas más cordiales para atender, pues si vi diferencia vs otras marcas con lss que también ya hemos tenido la.experiencia
En general la atención por parte del personal que atiende en recepción, maletas y restaurantes es excelente, personalizan el trato; hay buena variedad en la comida de los restaurantes, nos tocó una recamara con muy buena vista al mar. Lo que nos desagrado fue la insistencia del personal de legendary y el trato tanto en las formas y la manera de dirigirse hacia nosotros, pues hasta mostraron una actitud de enojo por no adquirir la membresía. Esto la verdad si deberían cuidarlo,creo que hay formas más cordiales para atender, pues si vi diferencia vs otras marcas con lss que también ya hemos tenido la.experiencia
10
Lura
13. aug. 2025
·
Overnattet 7 netter
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
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Beliggenhet
Resorten er stor og spredt utover, så det kan være lange avstander og begrenset tilgjengelighet av golfbiler for å komme seg rundt. Strandlinjen er en liten, buktlignende eller kunstig strand i stedet for en bred, svømmevennlig kystlinje.
Relaterte gjesteomtaler
4
Saul
7. okt. 2023
·
Overnattet 6 netter
No beach
No beach
8
Aileen Amiscosa De Las
12. juni 2025
·
Overnattet 5 netter
different dining options. we were far from the main entertainment. building 1 all adults heaven. staff were great n very friendly!
different dining options. we were far from the main entertainment. building 1 all adults heaven. staff were great n very friendly!
10
Jennifer
1. okt. 2023
·
Overnattet 8 netter
Three pool options with one being adults only was great. The staff and guest were all very friendly.
Three pool options with one being adults only was great. The staff and guest were all very friendly.
10
Carmen
6. aug. 2025
·
Overnattet 4 netter
Animals around
Animals around
10
Cesar
2. aug. 2025
·
Overnattet 2 netter
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
10
Hilda
28. okt. 2025
·
Overnattet 1 natt
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
10
Lindsay
2. nov. 2023
·
Overnattet 6 netter
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
10
Carla Patricia
23. des. 2023
·
Overnattet 1 natt
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
10
Lura
13. aug. 2025
·
Overnattet 7 netter
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
10
OMAR
9. feb. 2025
·
Overnattet 4 netter
Excelente opción para viajar con familia o en pareja. Muy buena calidad de bebidas y alimentos, playa súper tranquila excelente para niños o adultos mayores.
Excelente opción para viajar con familia o en pareja. Muy buena calidad de bebidas y alimentos, playa súper tranquila excelente para niños o adultos mayores.
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Servering
Matkvaliteten er varierende: mange likte restaurantene og drinkene, mens andre syntes buffeten var middelmådig og det var vanskelig å få reservasjoner. Noen rapporterte hygienebekymringer eller sykdom, og noen sa at drinkene var utvannet eller at nattelivstilbudet var begrenset.
Relaterte gjesteomtaler
6
Jordan Breanne
9. juli 2023
·
Overnattet 4 netter
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
6
Steven
29. aug. 2023
·
Overnattet 3 netter
Pros: The staff was nice and friendly, and the food was decent. The Brazilian steak house "Ipanema" was amazing and the best dining experience at the resort. The staff at the faro restaurant were so nice. Cons: First let me say the drinks are 100% watered down. Even a straight shot of tequila from an unopened bottle is not the same as the US. What would get me buzzed at home didn't even faze me here. Not sure if its special lower proof alcohol or what. Second the biggest disappointment was the fact that wine is not all-inclusive, the only wine included is literally $2 trash wine from Chile. If you want good wine its only by the bottle and the price is extremely inflated like 5X the cost in the states. In terms of entertainment it was a let down, the day we arrived the waterpark closed due to broken pumps and we were informed it would be months until they were repaired. The Mayan stage show was marketed as family friendly but was so scary that kids were crying and even my wife and I left because it was too dark bordering demonic. Conclusion: If its just a couple and you want to just lounge by the pool and eat and drink all day then its ok. If you are family I would pick something else like Xcaret.
Pros: The staff was nice and friendly, and the food was decent. The Brazilian steak house "Ipanema" was amazing and the best dining experience at the resort. The staff at the faro restaurant were so nice. Cons: First let me say the drinks are 100% watered down. Even a straight shot of tequila from an unopened bottle is not the same as the US. What would get me buzzed at home didn't even faze me here. Not sure if its special lower proof alcohol or what. Second the biggest disappointment was the fact that wine is not all-inclusive, the only wine included is literally $2 trash wine from Chile. If you want good wine its only by the bottle and the price is extremely inflated like 5X the cost in the states. In terms of entertainment it was a let down, the day we arrived the waterpark closed due to broken pumps and we were informed it would be months until they were repaired. The Mayan stage show was marketed as family friendly but was so scary that kids were crying and even my wife and I left because it was too dark bordering demonic. Conclusion: If its just a couple and you want to just lounge by the pool and eat and drink all day then its ok. If you are family I would pick something else like Xcaret.
6
Colleen
9. jan. 2024
·
Overnattet 5 netter
Making dinner reservations was ridiculously difficult because they don’t tell you to add a zero to your booking number for the app! We were there five days and never got a reservation for a restaurant! Food was meh. Bread cheese and fruit were good. Room was beautiful.
Making dinner reservations was ridiculously difficult because they don’t tell you to add a zero to your booking number for the app! We were there five days and never got a reservation for a restaurant! Food was meh. Bread cheese and fruit were good. Room was beautiful.
10
Jeffery
5. mars 2023
·
Overnattet 6 netter
Tried to get into a couple restaurants and could t get reservation during our week stay. More availability for restaurants.
Tried to get into a couple restaurants and could t get reservation during our week stay. More availability for restaurants.
6
Marlee
7. aug. 2025
·
Overnattet 3 netter
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
10
Pedro
8. nov. 2024
·
Overnattet 1 natt
Excellent service from all staff. Very good food and services in all restaurants visited so far.
Excellent service from all staff. Very good food and services in all restaurants visited so far.
4
Juan Carlos
28. juni 2025
·
Overnattet 6 netter
Sinceramente tenía mejores expectativas, el hotel con falta de mantenimiento en general, el baño de nuestra habitación todo el tiempo tenía olor desagradable, en la alberca pisamos huesos de costillitas y estaba muy sucia, te llaman todo el tiempo a la habitación para decirte que tienes un beneficio y cupones, la persona que te ponen como supuesto anfitrión a ti llegada solo te busca para que pongas una buena reseña. Pero el colmo fue que al tercer día de nuestra estancia mi esposa se enfermó de gastroenteritis infecciosa por alimentos, la doctora del hotel no estaba y tuvimos que salir a buscar un médico, además de que el costo de la consulta en el hotel es de 3,500 pesos y los medicamentos tienes que salir a buscarlos porque ahí no tienen más que lo básico. Además de que como mi esposa no podía salir de la habitación llamamos para ver si podían llevarle caldo con verdura o algo que pudiera comer cuando al fin pudo hacerlo y no nos dieron opción de nada, así que nuevamente tuve que salir a comprar algo para que pudiera comer. De verdad muy decepcionados de la experiencia en el hotel. No quiero alargarme más pero definitivamente no lo podría recomendar.
Sinceramente tenía mejores expectativas, el hotel con falta de mantenimiento en general, el baño de nuestra habitación todo el tiempo tenía olor desagradable, en la alberca pisamos huesos de costillitas y estaba muy sucia, te llaman todo el tiempo a la habitación para decirte que tienes un beneficio y cupones, la persona que te ponen como supuesto anfitrión a ti llegada solo te busca para que pongas una buena reseña. Pero el colmo fue que al tercer día de nuestra estancia mi esposa se enfermó de gastroenteritis infecciosa por alimentos, la doctora del hotel no estaba y tuvimos que salir a buscar un médico, además de que el costo de la consulta en el hotel es de 3,500 pesos y los medicamentos tienes que salir a buscarlos porque ahí no tienen más que lo básico. Además de que como mi esposa no podía salir de la habitación llamamos para ver si podían llevarle caldo con verdura o algo que pudiera comer cuando al fin pudo hacerlo y no nos dieron opción de nada, así que nuevamente tuve que salir a comprar algo para que pudiera comer. De verdad muy decepcionados de la experiencia en el hotel. No quiero alargarme más pero definitivamente no lo podría recomendar.
10
Lindsay
2. nov. 2023
·
Overnattet 6 netter
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
10
Alejandro
8. des. 2024
·
Overnattet 3 netter
Todo excelente, la comida muy rica, todos muy amables
Todo excelente, la comida muy rica, todos muy amables
10
Juan
13. mai 2025
·
Overnattet 3 netter
Everything was worth it! 5 start resort for sure. Food was amazing
Everything was worth it! 5 start resort for sure. Food was amazing
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KI-generert oppsummering basert på nylige gjesteomtaler
10
Abraham
28. juli 2026
·
Overnattet 3 netter
Súper recomendado, gracias por su atención
Súper recomendado, gracias por su atención
6
Cody
14. juni 2026
·
Overnattet 4 netter
This hotel is out dated and currently going through renovations. Rooms are older but cleaned well daily. All the food is below average. Place is set up to entertain 18 year old kids. Nothing in the evening to do. 1 club jam packed with teenagers. Could definitely use some adult bars / entertainment. Pools where great Staff was great ! Hotel is very well secured. Safe place, staff was extremely helpful getting is to town one day because we simply were bored with the resort. Trip was M-F. 6 adults/ 5 teenagers.
This hotel is out dated and currently going through renovations. Rooms are older but cleaned well daily. All the food is below average. Place is set up to entertain 18 year old kids. Nothing in the evening to do. 1 club jam packed with teenagers. Could definitely use some adult bars / entertainment. Pools where great Staff was great ! Hotel is very well secured. Safe place, staff was extremely helpful getting is to town one day because we simply were bored with the resort. Trip was M-F. 6 adults/ 5 teenagers.
6
Emanuel
19. mai 2026
·
Overnattet 4 netter
Safe in room malfunctioning. Toilet wouldn’t flush periodically
Safe in room malfunctioning. Toilet wouldn’t flush periodically
8
David
18. mai 2026
·
Overnattet 7 netter
We stayed at HRRM from 5/9/26 to 5/16/26. Overall we had an amazing time at this resort. First Food: Overall food quality was very good for an all inclusive. Buffets were usual fair and a little hit or miss. Our favs were Faro for the quality and the views! Then La Isla for the variety. The restaurants were really good. We only waited for Wai and Chao otherwise we got seated right away. The food was varied and very good quality. Our fav was UMO the waiter curated the menu for us and he provided the best of what it had to offer which was very good. More on wait staff and service in general later. Pools and beach: Pools were great. Very relaxing with great music and variety. The beach, well we knew it wasn’t the typical beach experience going into it so it was as expected. Calm lagoon style beach with limited ocean views. That said the standout was the beach jacuzzi just for the views. The jets could have been better. Room: We book 3 rooms in total and they were ver different. Our rooms bed was kitty corner so it made for an odd layout. There was a shelf type thing that you had to turn sideways to get by or you scrape yourself. The other room seemed much bigger since the bed was squared up. We did have the deluxe sky terrace and I used the jacuzzi tub twice so that was nice but it took a while to fill up and the water pressure was not good. Speaking of water. The first night I got hot water no problem but after that it was barely luke warm.
We stayed at HRRM from 5/9/26 to 5/16/26. Overall we had an amazing time at this resort. First Food: Overall food quality was very good for an all inclusive. Buffets were usual fair and a little hit or miss. Our favs were Faro for the quality and the views! Then La Isla for the variety. The restaurants were really good. We only waited for Wai and Chao otherwise we got seated right away. The food was varied and very good quality. Our fav was UMO the waiter curated the menu for us and he provided the best of what it had to offer which was very good. More on wait staff and service in general later. Pools and beach: Pools were great. Very relaxing with great music and variety. The beach, well we knew it wasn’t the typical beach experience going into it so it was as expected. Calm lagoon style beach with limited ocean views. That said the standout was the beach jacuzzi just for the views. The jets could have been better. Room: We book 3 rooms in total and they were ver different. Our rooms bed was kitty corner so it made for an odd layout. There was a shelf type thing that you had to turn sideways to get by or you scrape yourself. The other room seemed much bigger since the bed was squared up. We did have the deluxe sky terrace and I used the jacuzzi tub twice so that was nice but it took a while to fill up and the water pressure was not good. Speaking of water. The first night I got hot water no problem but after that it was barely luke warm.
10
Linda Irene
17. mai 2026
·
Overnattet 7 netter
It was everything you wanted. Great restaurants food was fabulous and was the service. pools and pool service was exceptional . Entertainment and staff were top of the line. They went out of their way to make your stay as enjoyable as possible
It was everything you wanted. Great restaurants food was fabulous and was the service. pools and pool service was exceptional . Entertainment and staff were top of the line. They went out of their way to make your stay as enjoyable as possible
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Umiddelbare KI-svar er basert på hotellinformasjonen
Priser for kommende datoer
september 2026
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oktober 2026
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Rimeligere
Dyrere
Gjennomsnittspris per natt på tvers av tilbud, inkludert avgifter og gebyrer.
Priser i USD for 2 gjester oppdateres daglig.
- 2026-09-16: 357.75601761840824USD
- 2026-09-17: 360.04335537719726USD
- 2026-09-18: 390.9673692272949USD
- 2026-09-19: 391.20975028564453USD
- 2026-09-20: 343.4512988464356USD
- 2026-09-21: 343.03102696655276USD
- 2026-09-22: 343.345180546875USD
- 2026-09-23: 343.6807258398438USD
- 2026-09-24: 364.51502857299806USD
- 2026-09-25: 376.5660901550293USD
- 2026-09-26: 364.7503724230957USD
- 2026-09-27: 284.2203423742676USD
- 2026-09-28: 357.9847794030762USD
- 2026-09-29: 358.56186549072265USD
- 2026-09-30: 347.8475583776856USD
- 2026-10-01: 382.87671540771487USD
- 2026-10-02: 404.7553958630371USD
- 2026-10-03: 411.4427393286133USD
- 2026-10-04: 399.9619717028809USD
- 2026-10-05: 382.8568291674805USD
- 2026-10-06: 406.53328875976564USD
- 2026-10-07: 337.6276414025879USD
- 2026-10-08: 408.7333441296387USD
- 2026-10-09: 513.522206517334USD
- 2026-10-10: 513.522206517334USD
- 2026-10-11: 428.83028047973636USD
- 2026-10-12: 390.80278258056643USD
- 2026-10-13: 383.87120247436525USD
- 2026-10-14: 389.23148951416016USD
- 2026-10-15: 408.7333441296387USD
- 2026-10-16: 483.3785875524903USD
- 2026-10-17: 428.62301544067384USD
- 2026-10-18: 382.7892229528809USD
- 2026-10-19: 370.9429056188965USD
- 2026-10-20: 379.32345040527343USD
- 2026-10-21: 383.87120247436525USD
- 2026-10-22: 433.5656214135742USD
- 2026-10-23: 510.1409504907227USD
- 2026-10-24: 581.6162642004394USD
- 2026-10-25: 451.48403415039064USD
- 2026-10-26: 400.77744759643554USD
- 2026-10-27: 405.7498829296875USD
- 2026-10-28: 398.6847359106445USD
- 2026-10-29: 420.0903479187012USD
- 2026-10-30: 455.3024023413086USD
- 2026-10-31: 444.60966199584965USD
- 2026-11-01: 411.4880435449219USD
- 2026-11-02: 436.578911973877USD
- 2026-11-03: 413.6683177075195USD
- 2026-11-04: 411.71677031860355USD
- 2026-11-05: 434.880353972168USD
- 2026-11-06: 427.5986990136719USD
- 2026-11-07: 439.82541071411134USD
- 2026-11-08: 453.13707786987305USD
- 2026-11-09: 407.7388570629883USD
- 2026-11-10: 409.6979668249512USD
- 2026-11-11: 452.4906700292969USD
- 2026-11-12: 559.9366912243653USD
- 2026-11-13: 427.6285633850098USD
- 2026-11-14: 427.6285633850098USD
- 2026-11-15: 424.06829618530276USD
- 2026-11-16: 421.63181162475587USD
Dette overnattingsstedet tilbyr transport fra flyplassen (betaling kan kreves). Gjestene må kontakte overnattingsstedet før reisen ved hjelp av kontaktopplysningene i bestillingsbekreftelsen for å gi informasjon om ankomsten. En resepsjonist vil ta imot gjestene ved ankomst. Informasjon fra overnattingsstedet kan bli oversatt ved hjelp av automatiserte oversettelsesverktøy.
Innsjekkingen må foretas av en person som er minst 18 år gammel.
- Det kan pålegges avgifter for ekstra personer, og denne avgiften kan variere avhengig av overnattingsstedets egne regler
- Legitimasjon med bilde utstedt av offentlig myndighet samt kredittkort, debetkort eller depositum i kontanter kan være påkrevd ved innsjekking, i tilfelle det skulle oppstå uforutsette utgifter
- Spesielle forespørsler avhenger av tilgjengelighet ved innsjekking og kan koste ekstra. Spesielle forespørsler kan ikke garanteres oppfylt
- Dette overnattingsstedet godtar debetkort og kontanter
- Overnattingsstedet har følgende sikkerhetstiltak: røykvarsler
- Dette overnattingsstedet har utendørsområder, som balkonger, verandaer og terrasser, som kanskje ikke passer for barn. Hvis du har bekymringer, anbefaler vi at du kontakter overnattingsstedet før ankomst for å bekrefte at de har et tilgjengelig rom som passer for deg
- Golf, massasjetjenester og spabehandlinger må forhåndsbestilles. Bestillingen kan foretas ved å kontakte dette overnattingsstedet før ankomst, ved hjelp av kontaktopplysningene i bestillingsbekreftelsen.
- Overnattingsstedet tillater bare kjæledyr på bestemte rom og har andre kjæledyrrestriksjoner (gebyrer gjelder, og du finner disse i delen om gebyrer). Gjestene kan forhøre seg om det å ta med kjæledyr, ved å kontakte hotellet direkte ved hjelp av kontaktopplysningene i bestillingsbekreftelsen.
- Avgift for flyplasstransport per voksen: 68 USD (tur-retur)
- Kjæledyravgift: USD 150 per kjæledyr, per opphold
Listen ovenfor er ikke fullstendig. Det kan hende at gebyrer og depositum ikke inkluderer skatter og avgifter, og det tas forbehold om endringer.
Populære fasiliteter
Parkering
Flyplasstransport
Restaurant
Svømmebasseng
Forretningssenter
Romservice
Generelt
Romservice
Restaurant
Rom for ikke-røykere
Badstue
Badestamp/Jacuzzi
Massasje
Spa- og velværesenter
Barberer -og skjønnhetssalong
Bar ved bassenget
Frokost servert på rommet
Kun voksne
Beach Sun Loungers
Snack Bar/Deli
Tjenester
Forretningssenter
Turistinformasjon
Barnepass
Rengjøring
Bankettfasiliteter
Bankboks
Minibank
Sykkelutleie
Bagasjeoppbevaring
Separat røykeområde
Selvbetjent vaskeri
24-Hour Front Desk
Bingo
Aktiviteter
Svømmebasseng
Tennisbane
Privat strand
Hage
Golfbane (i nærheten)
Strand
Biljard
Utendørs svømmebasseng
Levende musikk
Evening Entertainment
Pool (Infinity)
Utemøbler
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Water Park
Parkering
Parkering
Flyplasstransport
Betjent parkering
Gratis parkering
Parking Onsite
Internett
Gratis wi-fi