Ameristar Casino Hotel

Ok

During check-in, we were assisted by Victoria at the front desk. We arrived at 1:00 PM, ahead of the standard 3:00 PM check-in time, and were informed of an early check-in fee of $50, a $23 service fee, and a $50 deposit — which we understood. However, what made this experience deeply upsetting was how we were treated. We had pre-booked 2 non-smoking double bed rooms, yet Victoria told us no double bed rooms were available before 3:00 PM. After repeatedly requesting assistance, we were only offered a smoking room to get ready in — which was completely unacceptable given our confirmed reservation. What troubled us most was the feeling that we were not treated with the same respect and courtesy extended to other guests. This was the first time we experienced what felt like racial discrimination in the United States, and it left us feeling unwelcome and humiliated at a place that should have made us feel at home. We hope the hotel management takes this feedback seriously, reviews how guests are treated at the front desk, and ensures all guests — regardless of their background — are served with equal dignity and professionalism.

The A/C wasn't working in the middle of May. wouldn't go below 75. maintenance came and did nothing. the hallway was cooler than my room. I would've rather slept out there. Our room wasn't turned even tho we left around 9am each morning. Don't have high expectations.

Easy access, easy going, enabling more time to properly plan the day,eat and gamble!! And I won!! Staff was very accommodating and attentive. The locals are very friendly and seems to know most employees which, let's me know that everyone got your back. Awesome!!!!!😎

It was an amazing experience! I will definitely be back! Great customer service, and clean room. I have no complaints except i wish i stayed longer.