Raffles Hotel

Friendly and attentive staff, lovely fresh hot cooked breakfast with quality bacon/sausage, not cheap rubbish! Cosy bar area, very close to Coral Island, but quiet at night. Ten mins walk to Opera House if seeing a show. Free parking, tea, coffee & water in room. Good competitive price for how central it is. Well done all!

Positives - good breakfast, parking outside hotel. Negatives - room very small, never had any maid service to empty bins, bathroom sink was dirty, the sink plug was covered in mould and cleaned this ourselves, towels were old and fraying, one pillow (not pillow case) smelt of dried human sweat and when I asked for this to be changed I was told they didn't have any spare ones. Never felt safe especially after sunset walking along Hornby Road. Not a 4* hotel in my opinion.

When I booked this stay, I had checked the reviews and seen all the photos online. It looked and sounded a great place for us to stay. What we found on getting there is a tired and worn out property in need of redecoration and new carpets.. One of the 1st things I noticed was how grubby the carpets were and the wooden stairway were in need of a shampoo. The room was smaller than expected and was cold. Apparently the heating doesn't come on till October. The bathroom was very small and compact and liiked clean until you checked the area around the taps and plug.ce as The towels smelt musty as if they lthey had been stored away damp in a cupboard. We had them replaced twice

Lovely hotel, within walking distance of the town centre. Nice, clean room with fresh decor and a comfortable bed. Good en-suite with a great shower. Tea and coffee making facilities in the room. Staff attentive and welcoming. Had a nice vegetarian breakfast, freshly cooked. Would definitely stay here again. Ten out of ten.

Small room which smelt musty, our towels were dirty and smelly, even after they were changed. Breakfast was burnt on the first day and took 45 minutes to arrive on the second day (we had pre-booked the food) we asked for sauce which never arrived and other guests were complaining. It is a good location to the centre and winter gardens Parking was a bonus but very small spaces Staff were friendly but did not seem to know what they were doing,