Bazilika alatt Panzió

Ok værelse der var rimelig stort. Midelmådig morgenmad, grænsende til kedelig. Forfærdelig service i receptionen.....

Basic breakfast,

Unfortunately, my stay at this guesthouse was very disappointing. I booked and prepaid two nights via Hotels.com (28–29 January 2026). During the first night, resting was practically impossible due to extreme noise from a neighboring family. The walls are very thin, and constant loud talking, running, and banging continued until late evening, with no consideration for other guests. I reported the issue to the reception in the evening and requested a room change. I was informed that only one alternative room was available, but the heating there was not functioning properly: due to a faulty radiator valve, the temperature was uncontrollably high. This was not an acceptable option, so I had to decline it. In addition, there was no proper hot water either in the evening or in the morning — only for a few seconds — which is a basic service failure. As both rest and basic hygiene were not ensured, I checked out the next morning and did not stay for the second night. I later submitted a formal complaint requesting a refund for the unused night, but unfortunately received no response from the accommodation. The location may be good, but due to poor sound insulation, maintenance issues, and the lack of customer care, I cannot recommend this place.

Meget dårlig engelsk på damen i resepsjonen under innsjekk. Vi fikk ikke romtypen vi hadde bestilt, men fikk ikke noe spesielt god forklaring på hvorfor.

Really wonderful experience!