Hotel Kristály Imperial

Ett fantastiskt hotell!

Séjour très rapide mais l’accueil du personnel, aussi bien à mon arrivée le soir, que le matin ou même au petit déjeuner était souriant, agréable et je me suis vraiment sentie la bienvenue dans l’établissement. Merci

Overall a disappointing experience. The spa was very nice, but the restaurant dinner buffet had lukewarm food for a relatively expensive price in Hungary. The breakfast buffet was also lukewarm. After breakfast and before checkout time we returned to our room to find our keycards didn't work anymore. Eventually they reactivated them so we could get back in our room to collect our stuff. At checkout the staff were adamant I hadn't paid via Hotels.com even though I thought I had, and they swiftly prepared my invoice and gave me the payment terminal. While I was paying I was checking my Hotels.com emails and bank account, and only after the payment had gone through I found that I had indeed already paid via Hotels.com. The staff were fortunately able to reverse the transaction, but offered no apology for the mistake. We wouldn't stay here again.

Authentic, relaxed atmosphere, good food and service