Castletroy Park Hotel Suites

What a horrible place. I have never had such a problematic experience with a hotel before. This place is a scam. Looks nice & luxurious in the photos, but isn't. I booked in advance , requesting a wheelchair accessible room. I also messaged them to confirm a wheelchair accessible room. Upon arriving, I asked reception to confirm the room was wheelchair accessible. They told me that, "Oh, well, you requested a wheelchair accessible room, but you didn't select the one that was wheelchair accessible." What the does that even mean? And why did you not call, email, or message me to confirm sooner? They eventually booked us into a suite that was supposedly wheelchair accessible, but guess what? Not wheelchair accessible. The room was ONLY accessible via staircase (second floor) and there were no elevators. I return to the front desk and they have the audacity to tell me that they "personally checked that morning" that is was wheelchair accessible. Are you kidding me? We get moved to a different room and it is FILTHY. Blood and other stains on the beds and couches, body hair and blood in the bathtub and shower, cigarette butts on the floor. Seriously? This place is a joke. Third time at the front desk, manager finally called and intervenes. Escorts me to a third room, looks fine. We move and then find out the lights in the main bed area don't work (bathroom only). Maintenance is called, and only after 3 hours of drama do we finally settle. Ridiculous. NEVER go here

Good hotel, nice food and ambiance

We had a great stay here. We had breakfast & dinner here on both days we stayed and it very good each time. The rooms were large and the staff were friendly. Parking was easy and plentiful. We really enjoyed our stay here.

The staff was very helpful when we reached out to them requesting additional sheets due to these not being available in the room, they promptly send a manager to help us out. Which was greatly appreciated. Hotel was clean and up to par with what we expected.

The room was very comfortable and the food in the restaurant was great