Candlewood Suites Buffalo Amherst by IHG

Had to wait for the person to check us in at desk. When we got to room, shower had large blob of black hair in drain. Dishes were in the dishwasher and were still dirty. We had to wash all by hand. We needed garbage bag for garbage can and girl at front desk told us they did not have any. Coffee that was available was very good. When we wanted to check out no one was at front desk. I called out and waited about 15 minutes but had to leave. I left our cards and room assignment envelope on the desk. This place needs a little more TLC and staff that actually is at the desk when needed.

We were only there for one night, and the room was very nicely laid out. However, check-in was awful with Melinda's rudeness. We arrived at 2:45 from out of town, and were made to sit and wait until exactly 3pm. We travel all over the world, and understand check in times, but have never been made to sit and wait without any explanation other than the time. At three, she tried to check us in and failed, with computer issues. It was the end of her shift, so her replacement was able to successfully check us in, after about thirty minutes of us waiting in the lobby. Our room had a big dark something on the bathroom floor, and dirty toilet. My husband took care of both.

When I first arrived the room was not very clean. The next day they came and cleaned it again. It was better. What I didn’t notice the first few days was that there was a dark liquid spilled on the air conditioning unit and all over the sheer curtains. A huge mess to miss!!! I spent 7 nights there. None of the staff said, “Good morning.” Most of the time staff wasn't even behind the desk. I thought my sheets should have been changed once. I understand not being wasteful but seven nights w/o new towels or sheets is a bit over the top. I’ve stayed at this property before because the prices are good. Now I’ll know better. Spend a little more each day and get better accommodations!

Clean and quiet. Very close to University of Buffalo North Campus.

Bathroom smelled like smoke and unfortunately there was not another room but they did offer to refund. Also, they were out of coffee beans but overall not a bad stay. Our son's room was fine.