Check-in took time as my booking through Hotels.com could not be found initially and had to be searched on multiple computers. During the stay, after I had already checked in and stayed a few days, I was contacted and asked about my check-out time despite having valid days left. Even after showing my receipt, there was confusion, and I was encouraged to either extend my stay or check out. The issue was later resolved, although it was initially placed on my rebooking. It seemed that the reservation had not been properly checked before I was contacted, which led to unnecessary confusion. The room showed signs of wear, especially the carpet, which looked old and not very clean. I avoided walking barefoot due to hygiene concerns. During the stay, I became ill and dehydrated. When requesting bottled water through room service, it took several hours to arrive and was still charged. The breakfast buffet lacked basic hygiene measures, such as alcohol gel or other disinfectant at the entrance. The rooftop bar with live music was never open during my stay, despite being advertised, and reception could not provide clear opening times. On the positive side, the hotel is a budget option with generally friendly staff and several on-site services, including a barber, hairdresser, travel agency, and shops. However, the overall experience was affected by system issues, communication gaps, and slow service.
Check-in took time as my booking through Hotels.com could not be found initially and had to be searched on multiple computers. During the stay, after I had already checked in and stayed a few days, I was contacted and asked about my check-out time despite having valid days left. Even after showing my receipt, there was confusion, and I was encouraged to either extend my stay or check out. The issue was later resolved, although it was initially placed on my rebooking. It seemed that the reservation had not been properly checked before I was contacted, which led to unnecessary confusion. The room showed signs of wear, especially the carpet, which looked old and not very clean. I avoided walking barefoot due to hygiene concerns. During the stay, I became ill and dehydrated. When requesting bottled water through room service, it took several hours to arrive and was still charged. The breakfast buffet lacked basic hygiene measures, such as alcohol gel or other disinfectant at the entrance. The rooftop bar with live music was never open during my stay, despite being advertised, and reception could not provide clear opening times. On the positive side, the hotel is a budget option with generally friendly staff and several on-site services, including a barber, hairdresser, travel agency, and shops. However, the overall experience was affected by system issues, communication gaps, and slow service.
