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Kigali Serena Hotel

210 US$

/nat

Gennemsnit for oktober

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Kigali Serena Hotel - Image 5

Priser på Kigali Serena Hotel

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210 US$

/nat

Gennemsnit for oktober

Gennemsnitlige månedlige priser

På Kigali Serena Hotel ligger prisen pr. nat i gennemsnit på 143 US$ i den billigste måned (april) og 272 US$ i den dyreste måned (maj), baseret på de seneste 12 måneder.

Gennemsnitlig pris pr. nat på Kigali Serena Hotel pr. måned, seneste 12 måneder (USD)
Måned	Gennemsnitlig pris
januar	158 US$
februar	162 US$
marts	172 US$
april	143 US$
maj	272 US$
juni	229 US$
juli	201 US$
august	181 US$
september	199 US$
oktober	210 US$
november	218 US$
december	155 US$

Dyrest: maj (ca. 272 US$)

Billigst: april (ca. 143 US$)

Om dette overnatningssted

Luxury hotel in Kigali with an outdoor pool, spa services, and a restaurant offering 24-hour room service.

Lokation

KN3 Ave, Rwanda

Flere oplysninger om lokationen

Værelsesmuligheder

4

Standard Twin Room

Værelsesoplysninger

2 Enkeltsenge

Sover 2

269 ft²

Udsigt over have

Klimaanlæg

Opvarmning

Pengeskab

4

Deluxe Twin Room

Værelsesoplysninger

2 Enkeltsenge

Sover 2

269 ft²

Klimaanlæg

Opvarmning

Pengeskab

4

Superior Twin Room

Værelsesoplysninger

2 Enkeltsenge

Sover 2

323 ft²

Udsigt over byen

Altan

Klimaanlæg

Opvarmning

Pengeskab

6

Deluxe Room

Værelsesoplysninger

1 Stor Dobbeltseng

eller

2 Enkeltsenge

Sover 2

269 ft²

Klimaanlæg

Opvarmning

Pengeskab

4

Junior Suite

Værelsesoplysninger

1 Dobbeltseng

1 Sovesofa

Sover 2

431 ft²

Udsigt over byen

Klimaanlæg

Opvarmning

Pengeskab

6

Presidential Suite

Værelsesoplysninger

1 Stor Dobbeltseng

Sover 2

3229 ft²

Klimaanlæg

Opvarmning

Tekøkken

Hottub

7

Superior Room

Værelsesoplysninger

1 Stor Dobbeltseng

eller

2 Enkeltsenge

Sover 2

323 ft²

Udsigt over byen

Altan

Klimaanlæg

Opvarmning

Pengeskab

5

Standard King Room

Værelsesoplysninger

1 Stor Dobbeltseng

Sover 2

269 ft²

Udsigt over have

Klimaanlæg

Opvarmning

Pengeskab

7

Standard Double Or Twin Room

Værelsesoplysninger

1 Dobbeltseng

eller

2 Enkeltsenge

Sover 2

269 ft²

Klimaanlæg

Opvarmning

Pengeskab

5

Executive Suite

Værelsesoplysninger

1 Stor Dobbeltseng

Sover 2

753 ft²

Udsigt over have

Klimaanlæg

Opvarmning

Pengeskab

Gæsteanmeldelser af Kigali Serena Hotel

8.5

Meget god

Baseret på 247 verificerede anmeldelser

Hvem overnatter her?

Business

50%

Par

22%

Familie

9%

Gruppe

11%

Solorejsende

6%

Hvad siger gæsterne

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

På Kigali Serena Hotel fremhæver rejsende ofte venlig og hjælpsom betjening, en afslappende pool, spa og fitnesscenter samt velsmagende mad – især morgenmaden – udover generelt komfortable, sommetider rummelige værelser og en beliggenhed inden for gåafstand af byens centrum.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

Var dette nyttigt?

Hvad siger gæsterne

På Kigali Serena Hotel fremhæver rejsende ofte venlig og hjælpsom betjening, en afslappende pool, spa og fitnesscenter samt velsmagende mad – især morgenmaden – udover generelt komfortable, sommetider rummelige værelser og en beliggenhed inden for gåafstand af byens centrum.

Hyppige ulemper inkluderer forældede værelser, vedligeholdelsesproblemer og lejlighedsvise mangler såsom langsom indtjekning, manglende opfølgning og periodisk mangel på varmt vand. Renligheden varierer, idet flere rapporterer beskidte eller dårligt forberedte værelser, mens andre bemærker meget rene omgivelser. Bedst egnet til rejsende, der ønsker en veludstyret central base og kan acceptere en vis inkonsistens.

Faciliteter

Rengøring

Værelser

Service

Lokation

Spisning

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Faciliteter

Gæsterne fremhæver konsekvent udendørs pool, spa og fitnesscenter, og nogle bemærker en attraktiv lounge eller terrasse ved poolen.

Relaterede gæsteanmeldelser

10

Arthur

17. jan. 2022

·

Overnattede 2 nætter

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

10

Andrea

1. feb. 2025

·

Overnattede 4 nætter

Great customer service and beautiful pool and spa.

Great customer service and beautiful pool and spa.

10

Linda

23. sep. 2025

·

Overnattede 1 nat

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

10

Deborah

28. maj 2025

·

Overnattede 6 nætter

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.

10

Monica

21. feb. 2024

·

Overnattede 2 nætter

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10

10

SOMORIN AHMED

7. jan. 2025

·

Overnattede 2 nætter

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.

10

ELLENOR

31. aug. 2023

·

Overnattede 2 nætter

Nice outdoor pool.

Nice outdoor pool.

10

John

10. sep. 2025

·

Overnattede 2 nætter

Gym

Gym

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Rengøring

Tilbagemeldingerne er blandede: nogle rapporterer meget rene værelser, mens andre fandt beskidte værelser og skimmelsvamp, hvilket indikerer inkonsistent rengøring.

Relaterede gæsteanmeldelser

10

Arthur

17. jan. 2022

·

Overnattede 2 nætter

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

10

Marion

25. jul. 2025

·

Overnattede 2 nætter

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

4

Sarah

10. maj 2023

·

Overnattede 1 nat

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.

4

Yakup

16. mar. 2025

·

Overnattede 1 nat

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Værelser

Mange beskriver værelserne som komfortable og ofte rummelige, men flere nævner forældet indretning, lejlighedsvis små værelser og vedligeholdelsesproblemer som defekte armaturer og problemer med varmt vand.

Relaterede gæsteanmeldelser

10

Linda

23. sep. 2025

·

Overnattede 1 nat

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

10

Deborah

28. maj 2025

·

Overnattede 6 nætter

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.

8

Katherine

28. nov. 2023

·

Overnattede 4 nætter

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.

10

Marion

25. jul. 2025

·

Overnattede 2 nætter

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

4

Robert

12. aug. 2025

·

Overnattede 2 nætter

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.

10

Laura

25. jul. 2025

·

Overnattede 2 nætter

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

4

Sarah

10. maj 2023

·

Overnattede 1 nat

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.

10

Chirag

8. nov. 2025

·

Overnattede 1 nat

Great stay with lovely views

Great stay with lovely views

10

Emerson

28. dec. 2022

·

Overnattede 19.353 nætter

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

4

Michel

20. aug. 2024

·

Overnattede 2 nætter

I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.

I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Service

Udbredt beskrevet som venligt, professionelt og hjælpsomt, selvom nogle gæster rapporterede langsom eller uprofessionel betjening i receptionen og manglende opfølgning.

Relaterede gæsteanmeldelser

10

gail

13. jan. 2025

·

Overnattede 1 nat

Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!

Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!

10

Gerard

15. okt. 2025

·

Overnattede 4 nætter

Excellent in all respects all the staff are lovely well done

Excellent in all respects all the staff are lovely well done

10

Noel

3. dec. 2024

·

Overnattede 5 nætter

Very professional staff

Very professional staff

10

Marion

25. jul. 2025

·

Overnattede 2 nætter

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

10

Robert

14. jun. 2025

·

Overnattede 3 nætter

Friendly and helpful staff. Good food.

Friendly and helpful staff. Good food.

4

Robert

12. aug. 2025

·

Overnattede 2 nætter

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.

10

Laura

25. jul. 2025

·

Overnattede 2 nætter

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

10

SOMORIN AHMED

7. jan. 2025

·

Overnattede 2 nætter

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.

10

Priscilla

27. jun. 2024

·

Overnattede 3 nætter

5 star quality service

5 star quality service

4

Yakup

16. mar. 2025

·

Overnattede 1 nat

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Lokation

Bemærket som en kort gåtur fra byens centrum; få andre detaljer er angivet.

Relaterede gæsteanmeldelser

8

Peder

25. dec. 2025

·

Overnattede 8 nætter

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

8

Boubacar

9. nov. 2024

·

Overnattede 1 nat

Location

Location

Var dette nyttigt?

AI-genereret oversigt baseret på de seneste gæsteanmeldelser

Spisning

Maden får stor ros, især den generøse morgenmadsbuffet og steak af høj kvalitet; generelt er maden vellidt, med lejlighedsvise skuffelser eller blot udmærkede oplevelser.

Relaterede gæsteanmeldelser

10

Arthur

17. jan. 2022

·

Overnattede 2 nætter

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

10

Linda

23. sep. 2025

·

Overnattede 1 nat

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

8

Katherine

28. nov. 2023

·

Overnattede 4 nætter

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.

10

Marion

25. jul. 2025

·

Overnattede 2 nætter

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

8

Peder

25. dec. 2025

·

Overnattede 8 nætter

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

10

Robert

14. jun. 2025

·

Overnattede 3 nætter

Friendly and helpful staff. Good food.

Friendly and helpful staff. Good food.

10

Laura

25. jul. 2025

·

Overnattede 2 nætter

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

10

Monica

21. feb. 2024

·

Overnattede 2 nætter

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10

4

Yakup

16. mar. 2025

·

Overnattede 1 nat

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

10

Emerson

28. dec. 2022

·

Overnattede 19.353 nætter

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

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10

Tory

for 2 uger siden

·

Overnattede 1 nat

This was our groups first time in Rwanda and getting to stay at the Serena Hotel was definitely worth it after a long day of travelling. They have staff that will bring my your luggage up and down from your room and the front desk is very nice. The morning breakfast buffet was also amazing! I will definitely stay there again!

This was our groups first time in Rwanda and getting to stay at the Serena Hotel was definitely worth it after a long day of travelling. They have staff that will bring my your luggage up and down from your room and the front desk is very nice. The morning breakfast buffet was also amazing! I will definitely stay there again!

4

MICHEL

11. sep. 2026

·

Overnattede 1 nat

Pésimo servicio al cliente. Les mandé mensajes con mucho tiempo de anticipación y no lo cumplieron.

Pésimo servicio al cliente. Les mandé mensajes con mucho tiempo de anticipación y no lo cumplieron.

8

MICHEL

7. sep. 2026

·

Overnattede 2 nætter

El buffet de desayuno fue muy bueno. El servicio e instalaciones pueden mejorar

El buffet de desayuno fue muy bueno. El servicio e instalaciones pueden mejorar

6

Luuk

23. aug. 2026

·

Overnattede 1 nat

We had to change rooms because the toilet flush kept running. To compensate, we were offered an upgrade. Pool was nice, staff friendly but not very efficient. Telephone in room did not work. Emergency exit was blocked by laundry trolley , follow-up was not efficient.

We had to change rooms because the toilet flush kept running. To compensate, we were offered an upgrade. Pool was nice, staff friendly but not very efficient. Telephone in room did not work. Emergency exit was blocked by laundry trolley , follow-up was not efficient.

10

Seokjin

7. aug. 2026

·

Overnattede 4 nætter

무거운 suitcase 도 친절하게 옮겨쥤어요. 직원들 모두 미소가 아름다웠어요. 객실은 매우 청결했습니다.

무거운 suitcase 도 친절하게 옮겨쥤어요. 직원들 모두 미소가 아름다웠어요. 객실은 매우 청결했습니다.

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Priser for kommende datoer

oktober 2026

sø.	ma.	ti.	on.	to.	fr.	lø.
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $192	26	27 $182	28 $182	29 $157	30 $151	31 $136

november 2026

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Priser i USD for 2 gæster opdateres dagligt.

2026-10-24: NO DATA
2026-10-25: 191.52117873535158USD
2026-10-26: NO DATA
2026-10-27: 181.75128936767578USD
2026-10-28: 181.92992492065432USD
2026-10-29: 156.52992899780276USD
2026-10-30: 150.52150704345704USD
2026-10-31: 136.25682815246583USD
2026-11-01: 145.39520177612306USD
2026-11-02: 162.8582161254883USD
2026-11-03: 145.7399415527344USD
2026-11-04: 145.5359185180664USD
2026-11-05: 161.70993263549806USD
2026-11-06: 152.9927433166504USD
2026-11-07: 137.3999401184082USD
2026-11-08: 135.78349266052246USD
2026-11-09: 145.58016282958985USD
2026-11-10: 145.58016282958985USD
2026-11-11: 145.73920642700196USD
2026-11-12: 155.1440289367676USD
2026-11-13: 144.39339636230468USD
2026-11-14: 145.60249013671876USD
2026-11-15: 145.75994381103516USD
2026-11-16: 142.31994004211427USD
2026-11-17: 160.67993600463868USD
2026-11-18: 145.4499429992676USD
2026-11-19: 145.4499429992676USD
2026-11-20: 145.4499429992676USD
2026-11-21: 157.81892922973634USD
2026-11-22: 144.32492709350586USD
2026-11-23: 143.99993313598634USD
2026-11-24: 162.6263437927246USD
2026-11-25: 162.73992926635742USD
2026-11-26: 162.36993877563478USD
2026-11-27: 160.88753209228517USD
2026-11-28: 162.65874061279297USD
2026-11-29: 162.73992926635742USD
2026-11-30: 162.6263437927246USD
2026-12-01: 153.5435405456543USD
2026-12-02: 138.21107443237307USD
2026-12-03: 154.49993912353517USD
2026-12-04: 154.49993912353517USD
2026-12-05: 154.49993912353517USD
2026-12-06: 147.13271418457032USD
2026-12-07: 153.73793856201172USD
2026-12-08: 152.6399342529297USD
2026-12-09: 152.40954926757814USD
2026-12-10: 154.49993912353517USD
2026-12-11: 154.09758600463869USD
2026-12-12: 152.32314635009766USD
2026-12-13: 154.49993912353517USD
2026-12-14: 149.79422835083008USD
2026-12-15: 154.49993912353517USD
2026-12-16: 154.49993912353517USD
2026-12-17: 154.49993912353517USD
2026-12-18: 146.3814498779297USD
2026-12-19: 149.79422835083008USD
2026-12-20: 149.79422835083008USD
2026-12-21: 153.71634638061525USD
2026-12-22: 154.49993912353517USD
2026-12-23: 149.79422835083008USD
2026-12-24: 149.79422835083008USD