Kigali Serena Hotel
265 US$
/nat
Gennemsnit for september
Vælg datoer for at se priser og tilgængelighed
265 US$
/nat
Gennemsnit for september
Gennemsnitlige månedlige priser
På Kigali Serena Hotel ligger prisen pr. nat i gennemsnit på 143 US$ i den billigste måned (april) og 272 US$ i den dyreste måned (maj), baseret på de seneste 12 måneder.
| Måned | Gennemsnitlig pris |
|---|---|
| januar | 158 US$ |
| februar | 162 US$ |
| marts | 172 US$ |
| april | 143 US$ |
| maj | 272 US$ |
| juni | 229 US$ |
| juli | 201 US$ |
| august | 225 US$ |
| september | 265 US$ |
| oktober | 210 US$ |
| november | 218 US$ |
| december | 155 US$ |
J
F
M
A
M
J
J
A
sep. · 265 US$
S
O
N
D
Dyrest: maj (ca. 272 US$)
Billigst: april (ca. 143 US$)
Om dette overnatningssted
Luxury hotel in Kigali with an outdoor pool, spa services, and a restaurant offering 24-hour room service.
Lokation
Kigali Serena Hotel ligger i bydelen Kiyovu med forbindelse til et shoppingcenter. Niyo Kunstcenter og Inema Kunstcenter er et par de lokale seværdigheder i området. Er du mere til shopping, kan du eventuelt kigge forbi Union Trade Centre og Ryi'nyamirambo Marked. Ser du frem til et event eller en sportbegivenhed under din rejse? Se, hvad Nyamirambo Stadium eller BK Arena har på programmet.
Parkering
Transport til/Fra lufthavn
Restaurant
Swimmingpool
Forretningscenter
Roomservice
Gæsteanmeldelser
8.5
Meget god
Baseret på 249 verificerede anmeldelser
Hvem overnatter her?
Business
50%
Par
22%
Familie
9%
Gruppe
11%
Solorejsende
6%
Hvad siger gæsterne
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
På Kigali Serena Hotel fremhæver rejsende ofte venlig og hjælpsom betjening, en afslappende pool, spa og fitnesscenter samt velsmagende mad – især morgenmaden – udover generelt komfortable, sommetider rummelige værelser og en beliggenhed inden for gåafstand af byens centrum.
Læs mereVar dette nyttigt?
Hvad siger gæsterne
På Kigali Serena Hotel fremhæver rejsende ofte venlig og hjælpsom betjening, en afslappende pool, spa og fitnesscenter samt velsmagende mad – især morgenmaden – udover generelt komfortable, sommetider rummelige værelser og en beliggenhed inden for gåafstand af byens centrum.
Hyppige ulemper inkluderer forældede værelser, vedligeholdelsesproblemer og lejlighedsvise mangler såsom langsom indtjekning, manglende opfølgning og periodisk mangel på varmt vand. Renligheden varierer, idet flere rapporterer beskidte eller dårligt forberedte værelser, mens andre bemærker meget rene omgivelser. Bedst egnet til rejsende, der ønsker en veludstyret central base og kan acceptere en vis inkonsistens.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Faciliteter
Gæsterne fremhæver konsekvent udendørs pool, spa og fitnesscenter, og nogle bemærker en attraktiv lounge eller terrasse ved poolen.
Relaterede gæsteanmeldelser
10
Arthur
17. jan. 2022
·
Overnattede 2 nætter
The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!
The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!
10
Andrea
1. feb. 2025
·
Overnattede 4 nætter
Great customer service and beautiful pool and spa.
Great customer service and beautiful pool and spa.
10
Linda
23. sep. 2025
·
Overnattede 1 nat
Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
10
Deborah
28. maj 2025
·
Overnattede 6 nætter
Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
10
Monica
21. feb. 2024
·
Overnattede 2 nætter
Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
10
SOMORIN AHMED
7. jan. 2025
·
Overnattede 2 nætter
Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.
Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.
10
ELLENOR
31. aug. 2023
·
Overnattede 2 nætter
Nice outdoor pool.
Nice outdoor pool.
10
John
10. sep. 2025
·
Overnattede 2 nætter
Gym
Gym
Var dette nyttigt?
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Rengøring
Tilbagemeldingerne er blandede: nogle rapporterer meget rene værelser, mens andre fandt beskidte værelser og skimmelsvamp, hvilket indikerer inkonsistent rengøring.
Relaterede gæsteanmeldelser
10
Arthur
17. jan. 2022
·
Overnattede 2 nætter
The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!
The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!
10
Marion
25. jul. 2025
·
Overnattede 2 nætter
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
4
Sarah
10. maj 2023
·
Overnattede 1 nat
The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.
The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.
4
Yakup
16. mar. 2025
·
Overnattede 1 nat
This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Værelser
Mange beskriver værelserne som komfortable og ofte rummelige, men flere nævner forældet indretning, lejlighedsvis små værelser og vedligeholdelsesproblemer som defekte armaturer og problemer med varmt vand.
Relaterede gæsteanmeldelser
10
Linda
23. sep. 2025
·
Overnattede 1 nat
Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
10
Deborah
28. maj 2025
·
Overnattede 6 nætter
Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
8
Katherine
28. nov. 2023
·
Overnattede 4 nætter
The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.
The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.
10
Marion
25. jul. 2025
·
Overnattede 2 nætter
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
4
Robert
12. aug. 2025
·
Overnattede 2 nætter
The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.
The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.
10
Laura
25. jul. 2025
·
Overnattede 2 nætter
This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
4
Sarah
10. maj 2023
·
Overnattede 1 nat
The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.
The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.
10
Chirag
8. nov. 2025
·
Overnattede 1 nat
Great stay with lovely views
Great stay with lovely views
10
Emerson
28. dec. 2022
·
Overnattede 19.353 nætter
Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.
Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.
4
Michel
20. aug. 2024
·
Overnattede 2 nætter
I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.
I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Service
Udbredt beskrevet som venligt, professionelt og hjælpsomt, selvom nogle gæster rapporterede langsom eller uprofessionel betjening i receptionen og manglende opfølgning.
Relaterede gæsteanmeldelser
10
gail
13. jan. 2025
·
Overnattede 1 nat
Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!
Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!
10
Gerard
15. okt. 2025
·
Overnattede 4 nætter
Excellent in all respects all the staff are lovely well done
Excellent in all respects all the staff are lovely well done
10
Noel
3. dec. 2024
·
Overnattede 5 nætter
Very professional staff
Very professional staff
10
Marion
25. jul. 2025
·
Overnattede 2 nætter
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
10
Robert
14. jun. 2025
·
Overnattede 3 nætter
Friendly and helpful staff. Good food.
Friendly and helpful staff. Good food.
4
Robert
12. aug. 2025
·
Overnattede 2 nætter
The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.
The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.
10
Laura
25. jul. 2025
·
Overnattede 2 nætter
This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
10
SOMORIN AHMED
7. jan. 2025
·
Overnattede 2 nætter
Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.
Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.
10
Priscilla
27. jun. 2024
·
Overnattede 3 nætter
5 star quality service
5 star quality service
4
Yakup
16. mar. 2025
·
Overnattede 1 nat
This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Lokation
Bemærket som en kort gåtur fra byens centrum; få andre detaljer er angivet.
Relaterede gæsteanmeldelser
8
Peder
25. dec. 2025
·
Overnattede 8 nætter
We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎
We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎
8
Boubacar
9. nov. 2024
·
Overnattede 1 nat
Location
Location
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Spisning
Maden får stor ros, især den generøse morgenmadsbuffet og steak af høj kvalitet; generelt er maden vellidt, med lejlighedsvise skuffelser eller blot udmærkede oplevelser.
Relaterede gæsteanmeldelser
10
Arthur
17. jan. 2022
·
Overnattede 2 nætter
The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!
The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!
10
Linda
23. sep. 2025
·
Overnattede 1 nat
Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
8
Katherine
28. nov. 2023
·
Overnattede 4 nætter
The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.
The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.
10
Marion
25. jul. 2025
·
Overnattede 2 nætter
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
8
Peder
25. dec. 2025
·
Overnattede 8 nætter
We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎
We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎
10
Robert
14. jun. 2025
·
Overnattede 3 nætter
Friendly and helpful staff. Good food.
Friendly and helpful staff. Good food.
10
Laura
25. jul. 2025
·
Overnattede 2 nætter
This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
10
Monica
21. feb. 2024
·
Overnattede 2 nætter
Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
4
Yakup
16. mar. 2025
·
Overnattede 1 nat
This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
10
Emerson
28. dec. 2022
·
Overnattede 19.353 nætter
Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.
Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
10
Seokjin
7. aug. 2026
·
Overnattede 4 nætter
무거운 suitcase 도 친절하게 옮겨쥤어요. 직원들 모두 미소가 아름다웠어요. 객실은 매우 청결했습니다.
무거운 suitcase 도 친절하게 옮겨쥤어요. 직원들 모두 미소가 아름다웠어요. 객실은 매우 청결했습니다.
10
giacomo
19. jul. 2026
·
Overnattede 2 nætter
Camera pulita e colazione ricca
Camera pulita e colazione ricca
10
Rob GOUDERS
13. jun. 2026
·
Overnattede 3 nætter
Great gym, excellent pool, friendly staff
Great gym, excellent pool, friendly staff
10
Faisal
5. maj 2026
·
Overnattede 4 nætter
Clean room and polite staff
Clean room and polite staff
10
Molly
13. apr. 2026
·
Overnattede 2 nætter
It is always a pleasure to stay at the Serena. Your staff is superb!
It is always a pleasure to stay at the Serena. Your staff is superb!
Har du et spørgsmål?
Øjeblikkelige AI-svar er baseret på oplysninger om hotellet
Priser for kommende datoer
september 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
oktober 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
Billigere
Dyrere
Gennemsnitlig pris pr. nat på tværs af tilbud, inkl. skatter og gebyrer.
Priser i USD for 2 gæster opdateres dagligt.
- 2026-09-07: NO DATA
- 2026-09-08: 165.9171228542328USD
- 2026-09-09: 165.9171228542328USD
- 2026-09-10: 186.79713440399172USD
- 2026-09-11: 165.9171228542328USD
- 2026-09-12: 166.13225655555726USD
- 2026-09-13: 172.91361489334108USD
- 2026-09-14: 165.9171228542328USD
- 2026-09-15: 165.9171228542328USD
- 2026-09-16: 172.91361489334108USD
- 2026-09-17: 157.92111928405762USD
- 2026-09-18: 165.9171228542328USD
- 2026-09-19: 157.92111928405762USD
- 2026-09-20: 149.82698424072265USD
- 2026-09-21: 165.9019056476593USD
- 2026-09-22: 156.92160775299072USD
- 2026-09-23: 156.92160775299072USD
- 2026-09-24: 156.92160775299072USD
- 2026-09-25: 156.92160775299072USD
- 2026-09-26: 156.92160775299072USD
- 2026-09-27: 156.92160775299072USD
- 2026-09-28: 156.92160775299072USD
- 2026-09-29: 156.92160775299072USD
- 2026-09-30: 157.92111928405762USD
- 2026-10-01: 157.92111928405762USD
- 2026-10-02: 157.92111928405762USD
- 2026-10-03: 157.92111928405762USD
- 2026-10-04: 157.92111928405762USD
- 2026-10-05: 157.92111928405762USD
- 2026-10-06: 157.92111928405762USD
- 2026-10-07: 157.92111928405762USD
- 2026-10-08: 142.92859707126618USD
- 2026-10-09: 142.92859707126618USD
- 2026-10-10: 142.92859707126618USD
- 2026-10-11: 142.92859707126618USD
- 2026-10-12: 142.92859707126618USD
- 2026-10-13: 142.92859707126618USD
- 2026-10-14: 142.92859707126618USD
- 2026-10-15: 142.92859707126618USD
- 2026-10-16: 142.92859707126618USD
- 2026-10-17: 142.92859707126618USD
- 2026-10-18: 142.92859707126618USD
- 2026-10-19: 142.92859707126618USD
- 2026-10-20: 142.13149389686586USD
- 2026-10-21: 142.92859707126618USD
- 2026-10-22: 142.92859707126618USD
- 2026-10-23: 142.92859707126618USD
- 2026-10-24: 142.92859707126618USD
- 2026-10-25: 157.92111928405762USD
- 2026-10-26: 157.92111928405762USD
- 2026-10-27: 157.92111928405762USD
- 2026-10-28: 157.92111928405762USD
- 2026-10-29: 166.24083433952333USD
- 2026-10-30: 157.0065084148407USD
- 2026-10-31: 142.92859707126618USD
- 2026-11-01: 142.92859707126618USD
- 2026-11-02: 142.13149389686586USD
- 2026-11-03: 142.13149389686586USD
- 2026-11-04: 142.92859707126618USD
- 2026-11-05: 142.92859707126618USD
- 2026-11-06: 142.92859707126618USD
- 2026-11-07: 142.13149389686586USD
Indtjekning skal udføres af en person, på mindst 18 år.
Front desk is open 24/7.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Please inform Kigali Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Medical monitoring is available for guests quarantined due to Coronavirus (COVID-19). This may be provided in person or virtually, depending on the property type and location. A negative Coronavirus (COVID-19) PCR test result is mandatory to check-in to this property.
Populære faciliteter
Parkering
Transport til/Fra lufthavn
Restaurant
Swimmingpool
Forretningscenter
Roomservice
Generelt
Roomservice
Restaurant
Ikkerygerværelser
Sauna
Spa/Jacuzzi
Damprum
Massage
Spa og wellnesscenter
Barber/Skønhedssalon
Kropsbehandlinger
Ansigtsbehandlinger
Pakkede frokostkurve
Morgenmad på værelset
Allergivenlige værelser til rådighed
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parkering
Parkering
Transport til/Fra lufthavn
Overvåget parkering
Gratis parkering
Parking (Limited)
Parking Onsite
Internet
Gratis wi-fi
Serviceydelser
Forretningscenter
Renseri
Børnepasning
Rengøring
Beværtningsfaciliteter
Valutaveksling
Sikkerhedsboks
Opbevaring af bagage
Rygeområde
Ekspres check-in/check-out
Vaskeri
24-Hour Front Desk
Concierge Services
Aktiviteter
Swimmingpool
Have
Golfbane (i nærheden)
Udendørs pool
Livemusik
Evening Entertainment
Udendørs møbler
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)