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Kigali Serena Hotel

210 $US

/nuit

Moyenne pour octobre

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Prix pour Kigali Serena Hotel

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210 $US

/nuit

Moyenne pour octobre

Prix moyens mensuels

À Kigali Serena Hotel, les prix par nuit s'élèvent en moyenne à 143 $US pendant le mois le moins cher (avril) et à 272 $US pendant le mois le plus cher (mai), sur la base des 12 derniers mois.

Prix moyen par nuit à Kigali Serena Hotel selon le mois, sur les 12 derniers mois (USD)
Mois	Prix moyen
janvier	158 $US
février	162 $US
mars	172 $US
avril	143 $US
mai	272 $US
juin	229 $US
juillet	201 $US
août	181 $US
septembre	199 $US
octobre	210 $US
novembre	218 $US
décembre	155 $US

Le plus cher : mai (env. 272 $US)

Le moins cher : avril (env. 143 $US)

À propos de cet établissement

Hôtel de luxe à Kigali avec une piscine extérieure, des services de spa et un restaurant proposant un service en chambre 24h/24.

Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre

Emplacement

KN3 Ave, Rwanda

Plus d'informations sur l'emplacement

Options de chambre

4

Chambre Lits Jumeaux Standard

Détails de la chambre

2 Lits Simples

Couchages 2

269 ft²

Vue sur le jardin

Climatisation

Chauffage

Coffre-fort

4

Chambre Lits Jumeaux De Luxe

Détails de la chambre

2 Lits Simples

Couchages 2

269 ft²

Climatisation

Chauffage

Coffre-fort

4

Chambre Lits Jumeaux Supérieure

Détails de la chambre

2 Lits Simples

Couchages 2

323 ft²

Vue sur la ville

Balcon

Climatisation

Chauffage

Coffre-fort

6

Chambre Deluxe

Détails de la chambre

1 Grand Lit Double

ou

2 Lits Simples

Couchages 2

269 ft²

Climatisation

Chauffage

Coffre-fort

4

Junior Suite

Détails de la chambre

1 Lit Double

1 Canapé-Lit

Couchages 2

431 ft²

Vue sur la ville

Climatisation

Chauffage

Coffre-fort

6

Presidential Suite

Détails de la chambre

1 Grand Lit Double

Couchages 2

3229 ft²

Climatisation

Chauffage

Kitchenette

Bain à remous

7

Chambre Supérieure

Détails de la chambre

1 Grand Lit Double

ou

2 Lits Simples

Couchages 2

323 ft²

Vue sur la ville

Balcon

Climatisation

Chauffage

Coffre-fort

5

Standard King Room

Détails de la chambre

1 Grand Lit Double

Couchages 2

269 ft²

Vue sur le jardin

Climatisation

Chauffage

Coffre-fort

7

Chambre Standard

Détails de la chambre

1 Lit Double

ou

2 Lits Simples

Couchages 2

269 ft²

Climatisation

Chauffage

Coffre-fort

5

Suite Exécutive

Détails de la chambre

1 Grand Lit Double

Couchages 2

753 ft²

Vue sur le jardin

Climatisation

Chauffage

Coffre-fort

Avis des voyageurs sur Kigali Serena Hotel

8.5

Très bien

Basé sur 247 avis vérifiés

Qui séjourne ici ?

Affaires

50%

Couples

22%

Familles

9%

Groupes

11%

Solo

6%

Ce qu'en disent des voyageurs

Résumé généré par l'IA basé sur les avis récents des voyageurs

Au Kigali Serena Hotel, les voyageurs soulignent fréquemment un service aimable et serviable, une piscine, un spa et une salle de sport relaxants, ainsi qu'une restauration savoureuse, notamment le petit-déjeuner, en plus de chambres généralement confortables, parfois spacieuses, et d'un emplacement à distance de marche du centre-ville.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Ce qu'en disent des voyageurs

Au Kigali Serena Hotel, les voyageurs soulignent fréquemment un service aimable et serviable, une piscine, un spa et une salle de sport relaxants, ainsi qu'une restauration savoureuse, notamment le petit-déjeuner, en plus de chambres généralement confortables, parfois spacieuses, et d'un emplacement à distance de marche du centre-ville.

Les inconvénients récurrents incluent des chambres vieillissantes, des problèmes d'entretien et des lacunes occasionnelles telles qu'un enregistrement lent, un suivi insuffisant et une eau chaude intermittente. La propreté est variable, avec plusieurs signalements de chambres sales ou mal préparées contrastant avec d'autres remarques soulignant un hébergement très propre. Cet hôtel convient le mieux aux voyageurs souhaitant une base centrale bien équipée et acceptant une certaine incohérence.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les clients mettent systématiquement en avant la piscine extérieure, le spa et la salle de sport, certains notant également un salon ou une terrasse attrayants au bord de la piscine.

Avis de voyageur à ce sujet

10

Arthur

17 janv. 2022

·

A séjourné 2 nuits

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

10

Andrea

1 févr. 2025

·

A séjourné 4 nuits

Great customer service and beautiful pool and spa.

Great customer service and beautiful pool and spa.

10

Linda

23 sept. 2025

·

A séjourné 1 nuit

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

10

Deborah

28 mai 2025

·

A séjourné 6 nuits

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.

10

Monica

21 févr. 2024

·

A séjourné 2 nuits

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10

10

SOMORIN AHMED

7 janv. 2025

·

A séjourné 2 nuits

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.

10

ELLENOR

31 août 2023

·

A séjourné 2 nuits

Nice outdoor pool.

Nice outdoor pool.

10

John

10 sept. 2025

·

A séjourné 2 nuits

Gym

Gym

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les avis sont mitigés : certains signalent des chambres très propres, tandis que d'autres ont trouvé des chambres sales et de la moisissure, ce qui témoigne d'une qualité d'entretien inégale.

Avis de voyageur à ce sujet

10

Arthur

17 janv. 2022

·

A séjourné 2 nuits

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

10

Marion

25 juil. 2025

·

A séjourné 2 nuits

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

4

Sarah

10 mai 2023

·

A séjourné 1 nuit

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.

4

Yakup

16 mars 2025

·

A séjourné 1 nuit

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Beaucoup décrivent les chambres comme confortables et souvent spacieuses, mais plusieurs mentionnent un décor démodé, des petites chambres occasionnelles et des problèmes d'entretien tels que des équipements cassés et des problèmes d'eau chaude.

Avis de voyageur à ce sujet

10

Linda

23 sept. 2025

·

A séjourné 1 nuit

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

10

Deborah

28 mai 2025

·

A séjourné 6 nuits

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.

8

Katherine

28 nov. 2023

·

A séjourné 4 nuits

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.

10

Marion

25 juil. 2025

·

A séjourné 2 nuits

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

4

Robert

12 août 2025

·

A séjourné 2 nuits

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.

10

Laura

25 juil. 2025

·

A séjourné 2 nuits

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

4

Sarah

10 mai 2023

·

A séjourné 1 nuit

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.

10

Chirag

8 nov. 2025

·

A séjourné 1 nuit

Great stay with lovely views

Great stay with lovely views

10

Emerson

28 déc. 2022

·

A séjourné 19 353 nuits

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

4

Michel

20 août 2024

·

A séjourné 2 nuits

I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.

I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Décrit de manière générale comme aimable, professionnel et serviable, bien que certains clients aient signalé un accueil lent ou peu professionnel à la réception et un suivi insuffisant.

Avis de voyageur à ce sujet

10

gail

13 janv. 2025

·

A séjourné 1 nuit

Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!

Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!

10

Gerard

15 oct. 2025

·

A séjourné 4 nuits

Excellent in all respects all the staff are lovely well done

Excellent in all respects all the staff are lovely well done

10

Noel

3 déc. 2024

·

A séjourné 5 nuits

Very professional staff

Very professional staff

10

Marion

25 juil. 2025

·

A séjourné 2 nuits

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

10

Robert

14 juin 2025

·

A séjourné 3 nuits

Friendly and helpful staff. Good food.

Friendly and helpful staff. Good food.

4

Robert

12 août 2025

·

A séjourné 2 nuits

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.

10

Laura

25 juil. 2025

·

A séjourné 2 nuits

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

10

SOMORIN AHMED

7 janv. 2025

·

A séjourné 2 nuits

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.

10

Priscilla

27 juin 2024

·

A séjourné 3 nuits

5 star quality service

5 star quality service

4

Yakup

16 mars 2025

·

A séjourné 1 nuit

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Situé à quelques pas du centre-ville ; peu d'autres détails sont fournis.

Avis de voyageur à ce sujet

8

Peder

25 déc. 2025

·

A séjourné 8 nuits

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

8

Boubacar

9 nov. 2024

·

A séjourné 1 nuit

Location

Location

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

La restauration suscite de nombreux éloges, en particulier le copieux buffet de petit-déjeuner et les steaks de qualité ; la nourriture est globalement appréciée, avec quelques ratés occasionnels ou des expériences simplement correctes.

Avis de voyageur à ce sujet

10

Arthur

17 janv. 2022

·

A séjourné 2 nuits

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

10

Linda

23 sept. 2025

·

A séjourné 1 nuit

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

8

Katherine

28 nov. 2023

·

A séjourné 4 nuits

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.

10

Marion

25 juil. 2025

·

A séjourné 2 nuits

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

8

Peder

25 déc. 2025

·

A séjourné 8 nuits

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

10

Robert

14 juin 2025

·

A séjourné 3 nuits

Friendly and helpful staff. Good food.

Friendly and helpful staff. Good food.

10

Laura

25 juil. 2025

·

A séjourné 2 nuits

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

10

Monica

21 févr. 2024

·

A séjourné 2 nuits

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10

4

Yakup

16 mars 2025

·

A séjourné 1 nuit

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

10

Emerson

28 déc. 2022

·

A séjourné 19 353 nuits

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

10

Benoit

22 mars 2026

·

A séjourné 6 nuits

Très bel hôtel, calme et bien équipé

Très bel hôtel, calme et bien équipé

10

Tory

la semaine dernière

·

A séjourné 1 nuit

This was our groups first time in Rwanda and getting to stay at the Serena Hotel was definitely worth it after a long day of travelling. They have staff that will bring my your luggage up and down from your room and the front desk is very nice. The morning breakfast buffet was also amazing! I will definitely stay there again!

This was our groups first time in Rwanda and getting to stay at the Serena Hotel was definitely worth it after a long day of travelling. They have staff that will bring my your luggage up and down from your room and the front desk is very nice. The morning breakfast buffet was also amazing! I will definitely stay there again!

4

MICHEL

11 sept. 2026

·

A séjourné 1 nuit

Pésimo servicio al cliente. Les mandé mensajes con mucho tiempo de anticipación y no lo cumplieron.

Pésimo servicio al cliente. Les mandé mensajes con mucho tiempo de anticipación y no lo cumplieron.

8

MICHEL

7 sept. 2026

·

A séjourné 2 nuits

El buffet de desayuno fue muy bueno. El servicio e instalaciones pueden mejorar

El buffet de desayuno fue muy bueno. El servicio e instalaciones pueden mejorar

6

Luuk

23 août 2026

·

A séjourné 1 nuit

We had to change rooms because the toilet flush kept running. To compensate, we were offered an upgrade. Pool was nice, staff friendly but not very efficient. Telephone in room did not work. Emergency exit was blocked by laundry trolley , follow-up was not efficient.

We had to change rooms because the toilet flush kept running. To compensate, we were offered an upgrade. Pool was nice, staff friendly but not very efficient. Telephone in room did not work. Emergency exit was blocked by laundry trolley , follow-up was not efficient.

Politiques de l’établissement

Instructions d’arrivée

Tout ce que vous devez savoir pour une arrivée en douceur.

Arrivée

Départ

De 14:00 à 00:00

Avant 12:00

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Prix pour les dates à venir

octobre 2026

novembre 2026

Moins cher

Plus cher

Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.

Prix en USD pour 2 voyageurs, mis à jour quotidiennement.

2026-10-22: NO DATA
2026-10-23: 161.64964644958496USD
2026-10-24: 147.6479391885376USD
2026-10-25: 181.67898883682253USD
2026-10-26: NO DATA
2026-10-27: 181.67557283645633USD
2026-10-28: 178.71562559913636USD
2026-10-29: 156.74667820396425USD
2026-10-30: 151.33370110366823USD
2026-10-31: 138.09802338474276USD
2026-11-01: 145.67297857681277USD
2026-11-02: 145.63299429252626USD
2026-11-03: 145.63299429252626USD
2026-11-04: 144.47377456825257USD
2026-11-05: 161.60236900451662USD
2026-11-06: 138.08938944381714USD
2026-11-07: 136.39915246261597USD
2026-11-08: 137.2186082504654USD
2026-11-09: 161.60236900451662USD
2026-11-10: 145.82709143333437USD
2026-11-11: 145.84285627502442USD
2026-11-12: 145.5330762818146USD
2026-11-13: 145.84285627502442USD
2026-11-14: 152.14062871017458USD
2026-11-15: 145.84285627502442USD
2026-11-16: 143.66431912147524USD
2026-11-17: 145.5240068008423USD
2026-11-18: 145.5240068008423USD
2026-11-19: 145.5330762818146USD
2026-11-20: 157.62877489852906USD
2026-11-21: 145.5240068008423USD
2026-11-22: 145.5240068008423USD
2026-11-23: 162.6316782348633USD
2026-11-24: 162.55054822616577USD
2026-11-25: 162.6316782348633USD
2026-11-26: 162.55054822616577USD
2026-11-27: 162.55054822616577USD
2026-11-28: 162.55054822616577USD
2026-11-29: 162.6316782348633USD
2026-11-30: 153.62125990890505USD
2026-12-01: 154.39717023208618USD
2026-12-02: 153.85153249359132USD
2026-12-03: 154.39717023208618USD
2026-12-04: 154.39717023208618USD
2026-12-05: 154.39717023208618USD
2026-12-06: 144.7549967984009USD
2026-12-07: 149.61376199928284USD
2026-12-08: 154.39717023208618USD
2026-12-09: 154.39717023208618USD
2026-12-10: 154.28025761955263USD
2026-12-11: 154.39717023208618USD
2026-12-12: 152.22180995887757USD
2026-12-13: 154.39717023208618USD
2026-12-14: 153.85153249359132USD
2026-12-15: 154.17731644851685USD
2026-12-16: 149.61376199928284USD
2026-12-17: 154.39717023208618USD
2026-12-18: 154.39717023208618USD
2026-12-19: 154.39717023208618USD
2026-12-20: 154.39717023208618USD
2026-12-21: 152.3621221739197USD
2026-12-22: 154.39717023208618USD