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Kigali Serena Hotel

US$ 265

/ noite

Média para setembro

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Kigali Serena Hotel - Image 2

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Kigali Serena Hotel - Image 5

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US$ 265

/ noite

Média para setembro

Média de preços por mês

Em Kigali Serena Hotel, a diária custa em média US$ 143 no mês mais barato (abril) e US$ 272 no mês mais caro (maio), com base nos últimos 12 meses.

Preço médio da diária em Kigali Serena Hotel por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 158
fevereiro	US$ 162
março	US$ 172
abril	US$ 143
maio	US$ 272
junho	US$ 229
julho	US$ 201
agosto	US$ 225
setembro	US$ 265
outubro	US$ 210
novembro	US$ 218
dezembro	US$ 155

Mais caro: maio (aprox. US$ 272)

Mais barato: abril (aprox. US$ 143)

Sobre esta propriedade

Luxury hotel in Kigali with an outdoor pool, spa services, and a restaurant offering 24-hour room service.

Localização

KN3 Ave, Ruanda

Mais informações sobre a localização

Avaliações dos hóspedes

8.5

Muito bom

Com base em 249 avaliações verificadas

Quem se hospeda aqui?

Negócios

50%

Casal

22%

Famílias

9%

Grupos

11%

Viajantes individuais

6%

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

No Kigali Serena Hotel, viajantes frequentemente destacam o atendimento amigável e prestativo, uma piscina, spa e academia relaxantes, e uma gastronomia saborosa – especialmente o café da manhã – juntamente com quartos geralmente confortáveis, às vezes espaçosos, e uma localização a uma curta distância a pé do centro da cidade.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

No Kigali Serena Hotel, viajantes frequentemente destacam o atendimento amigável e prestativo, uma piscina, spa e academia relaxantes, e uma gastronomia saborosa – especialmente o café da manhã – juntamente com quartos geralmente confortáveis, às vezes espaçosos, e uma localização a uma curta distância a pé do centro da cidade.

Desvantagens recorrentes incluem quartos antiquados, problemas de manutenção e falhas ocasionais, como check-in lento, falta de acompanhamento adequado e água quente intermitente. A limpeza varia, com vários relatos de quartos sujos ou mal preparados contrastando com outros que mencionam acomodações muito limpas. Ideal para viajantes que buscam uma base central bem equipada e que possam aceitar alguma inconsistência.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

Os hóspedes destacam consistentemente a piscina ao ar livre, o spa e a academia, com alguns notando um lounge ou pátio atraente à beira da piscina.

Avaliações dos hóspedes relacionadas

10

Arthur

17 de jan. de 2022

·

Hospedou-se por 2 noites

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

10

Andrea

1 de fev. de 2025

·

Hospedou-se por 4 noites

Great customer service and beautiful pool and spa.

Great customer service and beautiful pool and spa.

10

Linda

23 de set. de 2025

·

Hospedou-se por 1 noite

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

10

Deborah

28 de mai. de 2025

·

Hospedou-se por 6 noites

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.

10

Monica

21 de fev. de 2024

·

Hospedou-se por 2 noites

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10

10

SOMORIN AHMED

7 de jan. de 2025

·

Hospedou-se por 2 noites

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.

10

ELLENOR

31 de ago. de 2023

·

Hospedou-se por 2 noites

Nice outdoor pool.

Nice outdoor pool.

10

John

10 de set. de 2025

·

Hospedou-se por 2 noites

Gym

Gym

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

O feedback é misto: alguns relatam quartos muito limpos, enquanto outros encontraram quartos sujos e mofo, indicando uma limpeza inconsistente.

Avaliações dos hóspedes relacionadas

10

Arthur

17 de jan. de 2022

·

Hospedou-se por 2 noites

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

10

Marion

25 de jul. de 2025

·

Hospedou-se por 2 noites

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

4

Sarah

10 de mai. de 2023

·

Hospedou-se por 1 noite

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.

4

Yakup

16 de mar. de 2025

·

Hospedou-se por 1 noite

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Muitos descrevem os quartos como confortáveis e frequentemente espaçosos, mas vários mencionam uma decoração datada, quartos pequenos ocasionais e problemas de manutenção, como equipamentos quebrados e problemas com água quente.

Avaliações dos hóspedes relacionadas

10

Linda

23 de set. de 2025

·

Hospedou-se por 1 noite

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

10

Deborah

28 de mai. de 2025

·

Hospedou-se por 6 noites

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.

8

Katherine

28 de nov. de 2023

·

Hospedou-se por 4 noites

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.

10

Marion

25 de jul. de 2025

·

Hospedou-se por 2 noites

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

4

Robert

12 de ago. de 2025

·

Hospedou-se por 2 noites

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.

10

Laura

25 de jul. de 2025

·

Hospedou-se por 2 noites

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

4

Sarah

10 de mai. de 2023

·

Hospedou-se por 1 noite

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.

10

Chirag

8 de nov. de 2025

·

Hospedou-se por 1 noite

Great stay with lovely views

Great stay with lovely views

10

Emerson

28 de dez. de 2022

·

Hospedou-se por 19.353 noites

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

4

Michel

20 de ago. de 2024

·

Hospedou-se por 2 noites

I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.

I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

Amplamente descrito como amigável, profissional e prestativo, embora alguns hóspedes tenham relatado atendimento lento ou não profissional na recepção e falta de acompanhamento.

Avaliações dos hóspedes relacionadas

10

gail

13 de jan. de 2025

·

Hospedou-se por 1 noite

Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!

Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!

10

Gerard

15 de out. de 2025

·

Hospedou-se por 4 noites

Excellent in all respects all the staff are lovely well done

Excellent in all respects all the staff are lovely well done

10

Noel

3 de dez. de 2024

·

Hospedou-se por 5 noites

Very professional staff

Very professional staff

10

Marion

25 de jul. de 2025

·

Hospedou-se por 2 noites

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

10

Robert

14 de jun. de 2025

·

Hospedou-se por 3 noites

Friendly and helpful staff. Good food.

Friendly and helpful staff. Good food.

4

Robert

12 de ago. de 2025

·

Hospedou-se por 2 noites

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.

10

Laura

25 de jul. de 2025

·

Hospedou-se por 2 noites

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

10

SOMORIN AHMED

7 de jan. de 2025

·

Hospedou-se por 2 noites

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.

10

Priscilla

27 de jun. de 2024

·

Hospedou-se por 3 noites

5 star quality service

5 star quality service

4

Yakup

16 de mar. de 2025

·

Hospedou-se por 1 noite

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Observado como uma curta caminhada do centro da cidade; poucos outros detalhes fornecidos.

Avaliações dos hóspedes relacionadas

8

Peder

25 de dez. de 2025

·

Hospedou-se por 8 noites

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

8

Boubacar

9 de nov. de 2024

·

Hospedou-se por 1 noite

Location

Location

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

A gastronomia recebe muitos elogios, especialmente o farto buffet de café da manhã e os bifes de qualidade; no geral, a comida é bem avaliada, com alguns erros ocasionais ou experiências apenas razoáveis.

Avaliações dos hóspedes relacionadas

10

Arthur

17 de jan. de 2022

·

Hospedou-se por 2 noites

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

10

Linda

23 de set. de 2025

·

Hospedou-se por 1 noite

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

8

Katherine

28 de nov. de 2023

·

Hospedou-se por 4 noites

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.

10

Marion

25 de jul. de 2025

·

Hospedou-se por 2 noites

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

8

Peder

25 de dez. de 2025

·

Hospedou-se por 8 noites

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

10

Robert

14 de jun. de 2025

·

Hospedou-se por 3 noites

Friendly and helpful staff. Good food.

Friendly and helpful staff. Good food.

10

Laura

25 de jul. de 2025

·

Hospedou-se por 2 noites

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

10

Monica

21 de fev. de 2024

·

Hospedou-se por 2 noites

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10

4

Yakup

16 de mar. de 2025

·

Hospedou-se por 1 noite

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

10

Emerson

28 de dez. de 2022

·

Hospedou-se por 19.353 noites

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

10

Seokjin

7 de ago. de 2026

·

Hospedou-se por 4 noites

무거운 suitcase 도 친절하게 옮겨쥤어요. 직원들 모두 미소가 아름다웠어요. 객실은 매우 청결했습니다.

무거운 suitcase 도 친절하게 옮겨쥤어요. 직원들 모두 미소가 아름다웠어요. 객실은 매우 청결했습니다.

10

giacomo

19 de jul. de 2026

·

Hospedou-se por 2 noites

Camera pulita e colazione ricca

Camera pulita e colazione ricca

10

Rob GOUDERS

13 de jun. de 2026

·

Hospedou-se por 3 noites

Great gym, excellent pool, friendly staff

Great gym, excellent pool, friendly staff

10

Faisal

5 de mai. de 2026

·

Hospedou-se por 4 noites

Clean room and polite staff

Clean room and polite staff

10

Molly

13 de abr. de 2026

·

Hospedou-se por 2 noites

It is always a pleasure to stay at the Serena. Your staff is superb!

It is always a pleasure to stay at the Serena. Your staff is superb!

Políticas da propriedade

Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

Check-in

Checkout

De 14:00 a 00:00

Antes de 12:00

Informações importantes

Políticas adicionais e informações sobre esta propriedade.

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As respostas instantâneas de IA são baseadas em informações do hotel

Preços para próximas datas

setembro 2026

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
		1	2	3	4	5
6	7	8 $166	9 $166	10 $187	11 $166	12 $166
13 $173	14 $166	15 $166	16 $173	17 $158	18 $166	19 $158
20 $150	21 $166	22 $157	23 $157	24 $157	25 $157	26 $157
27 $157	28 $157	29 $157	30 $158

outubro 2026

Mais barato

Mais caro

Preço médio por noite entre as ofertas, com impostos e taxas.

Preços em USD para 2 hóspedes, atualizados diariamente.