Kigali Serena Hotel
265 US$
/natt
Snitt för september
Välj datum för att se priser och tillgänglighet.
265 US$
/natt
Snitt för september
Genomsnittliga priser per månad
På Kigali Serena Hotel är priset per natt i genomsnitt 143 US$ under den billigaste månaden (april) och 272 US$ under den dyraste månaden (maj), baserat på de senaste 12 månaderna.
| Månad | Genomsnittligt pris |
|---|---|
| januari | 158 US$ |
| februari | 162 US$ |
| mars | 172 US$ |
| april | 143 US$ |
| maj | 272 US$ |
| juni | 229 US$ |
| juli | 201 US$ |
| augusti | 225 US$ |
| september | 265 US$ |
| oktober | 210 US$ |
| november | 218 US$ |
| december | 155 US$ |
J
F
M
A
M
J
J
A
sep. · 265 US$
S
O
N
D
Dyrast: maj (ca 272 US$)
Billigast: april (ca 143 US$)
Om detta boende
Luxury hotel in Kigali with an outdoor pool, spa services, and a restaurant offering 24-hour room service.
Läge
Kigali Serena Hotel ligger i Kiyovu, i anslutning till ett shoppingcenter. Niyo Arts Center och Inema Art Center är exempel på lokala turistattraktioner, och den som har lust att shoppa kan besöka Union Trade Center och Ryi'nyamirambo-marknaden. Har du tänkt gå på ett evenemang eller se en match när du är i stan? Kolla upp vad som är på gång på Nyamirambo-stadion eller BK Arena.
Parkering
Flygplatstransfer
Restaurang
Pool
Business center
Rumservice
Gästrecensioner
8.5
Mycket bra
Baserat på 249 verifierade recensioner
Vem bor här?
Företag
50%
Par
22%
Familj
9%
Grupper
11%
Ensamresande
6%
Vad gäster tycker
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
På Kigali Serena Hotel lyfter resenärer ofta fram vänlig och hjälpsam service, en avkopplande pool, spa och gym, samt god mat – särskilt frukosten – utöver generellt bekväma, ibland rymliga rum och ett läge inom gångavstånd från stadskärnan.
Läs merVar detta till hjälp?
Vad gäster tycker
På Kigali Serena Hotel lyfter resenärer ofta fram vänlig och hjälpsam service, en avkopplande pool, spa och gym, samt god mat – särskilt frukosten – utöver generellt bekväma, ibland rymliga rum och ett läge inom gångavstånd från stadskärnan.
Återkommande nackdelar inkluderar daterade rum, underhållsproblem och enstaka brister som långsam incheckning, dålig uppföljning och ibland kallt vatten. Städningsstandarden varierar, med flera rapporter om smutsiga eller dåligt förberedda rum, kontrasterat av andra som noterar mycket rena rum. Bäst lämpat för resenärer som vill ha en välutrustad central bas och kan acceptera en viss inkonsekvens.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Faciliteter
Gäster lyfter konsekvent fram utomhuspoolen, spaanläggningen och gymmet, och några noterar en attraktiv lounge eller uteplats vid poolen.
Relaterade gästrecensioner
10
Arthur
17 jan. 2022
·
Stannade 2 nätter
The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!
The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!
10
Andrea
1 feb. 2025
·
Stannade 4 nätter
Great customer service and beautiful pool and spa.
Great customer service and beautiful pool and spa.
10
Linda
23 sep. 2025
·
Stannade 1 natt
Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
10
Deborah
28 maj 2025
·
Stannade 6 nätter
Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
10
Monica
21 feb. 2024
·
Stannade 2 nätter
Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
10
SOMORIN AHMED
7 jan. 2025
·
Stannade 2 nätter
Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.
Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.
10
ELLENOR
31 aug. 2023
·
Stannade 2 nätter
Nice outdoor pool.
Nice outdoor pool.
10
John
10 sep. 2025
·
Stannade 2 nätter
Gym
Gym
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Renlighet
Åsikterna går isär: vissa rapporterar mycket rena rum, medan andra upplevde smutsiga rum och mögel, vilket tyder på en inkonsekvent städning.
Relaterade gästrecensioner
10
Arthur
17 jan. 2022
·
Stannade 2 nätter
The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!
The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!
10
Marion
25 juli 2025
·
Stannade 2 nätter
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
4
Sarah
10 maj 2023
·
Stannade 1 natt
The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.
The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.
4
Yakup
16 mars 2025
·
Stannade 1 natt
This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Rum
Många beskriver rummen som bekväma och ofta rymliga, men flera nämner daterad inredning, ibland små rum och underhållsproblem som trasiga armaturer och problem med varmvattnet.
Relaterade gästrecensioner
10
Linda
23 sep. 2025
·
Stannade 1 natt
Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
10
Deborah
28 maj 2025
·
Stannade 6 nätter
Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.
8
Katherine
28 nov. 2023
·
Stannade 4 nätter
The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.
The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.
10
Marion
25 juli 2025
·
Stannade 2 nätter
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
4
Robert
12 aug. 2025
·
Stannade 2 nätter
The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.
The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.
10
Laura
25 juli 2025
·
Stannade 2 nätter
This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
4
Sarah
10 maj 2023
·
Stannade 1 natt
The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.
The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.
10
Chirag
8 nov. 2025
·
Stannade 1 natt
Great stay with lovely views
Great stay with lovely views
10
Emerson
28 dec. 2022
·
Stannade 19 353 nätter
Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.
Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.
4
Michel
20 aug. 2024
·
Stannade 2 nätter
I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.
I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Service
I stor utsträckning beskrivs personalen som vänlig, professionell och hjälpsam, men några gäster rapporterade långsam eller okunnig hantering i receptionen och dålig uppföljning.
Relaterade gästrecensioner
10
gail
13 jan. 2025
·
Stannade 1 natt
Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!
Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!
10
Gerard
15 okt. 2025
·
Stannade 4 nätter
Excellent in all respects all the staff are lovely well done
Excellent in all respects all the staff are lovely well done
10
Noel
3 dec. 2024
·
Stannade 5 nätter
Very professional staff
Very professional staff
10
Marion
25 juli 2025
·
Stannade 2 nätter
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
10
Robert
14 juni 2025
·
Stannade 3 nätter
Friendly and helpful staff. Good food.
Friendly and helpful staff. Good food.
4
Robert
12 aug. 2025
·
Stannade 2 nätter
The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.
The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.
10
Laura
25 juli 2025
·
Stannade 2 nätter
This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
10
SOMORIN AHMED
7 jan. 2025
·
Stannade 2 nätter
Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.
Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.
10
Priscilla
27 juni 2024
·
Stannade 3 nätter
5 star quality service
5 star quality service
4
Yakup
16 mars 2025
·
Stannade 1 natt
This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Läge
Noteras som en kort promenad från stadskärnan; få andra detaljer tillhandahålls.
Relaterade gästrecensioner
8
Peder
25 dec. 2025
·
Stannade 8 nätter
We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎
We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎
8
Boubacar
9 nov. 2024
·
Stannade 1 natt
Location
Location
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Måltider
Maten får starkt beröm, särskilt den generösa frukostbuffén och kvalitetsstekarna; överlag är maten väl ansedd, med enstaka missar eller bara acceptabla upplevelser.
Relaterade gästrecensioner
10
Arthur
17 jan. 2022
·
Stannade 2 nätter
The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!
The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!
10
Linda
23 sep. 2025
·
Stannade 1 natt
Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.
8
Katherine
28 nov. 2023
·
Stannade 4 nätter
The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.
The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.
10
Marion
25 juli 2025
·
Stannade 2 nätter
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.
8
Peder
25 dec. 2025
·
Stannade 8 nätter
We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎
We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎
10
Robert
14 juni 2025
·
Stannade 3 nätter
Friendly and helpful staff. Good food.
Friendly and helpful staff. Good food.
10
Laura
25 juli 2025
·
Stannade 2 nätter
This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.
10
Monica
21 feb. 2024
·
Stannade 2 nätter
Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10
4
Yakup
16 mars 2025
·
Stannade 1 natt
This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.
10
Emerson
28 dec. 2022
·
Stannade 19 353 nätter
Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.
Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
10
Seokjin
7 aug. 2026
·
Stannade 4 nätter
무거운 suitcase 도 친절하게 옮겨쥤어요. 직원들 모두 미소가 아름다웠어요. 객실은 매우 청결했습니다.
무거운 suitcase 도 친절하게 옮겨쥤어요. 직원들 모두 미소가 아름다웠어요. 객실은 매우 청결했습니다.
10
giacomo
19 juli 2026
·
Stannade 2 nätter
Camera pulita e colazione ricca
Camera pulita e colazione ricca
10
Rob GOUDERS
13 juni 2026
·
Stannade 3 nätter
Great gym, excellent pool, friendly staff
Great gym, excellent pool, friendly staff
10
Faisal
5 maj 2026
·
Stannade 4 nätter
Clean room and polite staff
Clean room and polite staff
10
Molly
13 apr. 2026
·
Stannade 2 nätter
It is always a pleasure to stay at the Serena. Your staff is superb!
It is always a pleasure to stay at the Serena. Your staff is superb!
Undrar du något?
Omedelbara AI-svar är baserade på hotellinformation
Priser för kommande datum
september 2026
sö | må | ti | on | to | fr | lö |
|---|---|---|---|---|---|---|
oktober 2026
sö | må | ti | on | to | fr | lö |
|---|---|---|---|---|---|---|
Billigare
Dyrare
Genomsnittligt pris per natt för alla erbjudanden, med skatter och avgifter.
Priser i USD för 2 gäster uppdateras dagligen.
- 2026-09-07: NO DATA
- 2026-09-08: 165.92140523109435USD
- 2026-09-09: 165.92140523109435USD
- 2026-09-10: 186.80195570098877USD
- 2026-09-11: 165.92140523109435USD
- 2026-09-12: 166.13654448509217USD
- 2026-09-13: 172.91807785202028USD
- 2026-09-14: 165.92140523109435USD
- 2026-09-15: 165.92140523109435USD
- 2026-09-16: 172.91807785202028USD
- 2026-09-17: 157.92519528137208USD
- 2026-09-18: 165.92140523109435USD
- 2026-09-19: 157.92519528137208USD
- 2026-09-20: 149.8308513256836USD
- 2026-09-21: 165.90618763175965USD
- 2026-09-22: 156.92565795257568USD
- 2026-09-23: 156.92565795257568USD
- 2026-09-24: 156.92565795257568USD
- 2026-09-25: 156.92565795257568USD
- 2026-09-26: 156.92565795257568USD
- 2026-09-27: 156.92565795257568USD
- 2026-09-28: 156.92565795257568USD
- 2026-09-29: 156.92565795257568USD
- 2026-09-30: 157.92519528137208USD
- 2026-10-01: 157.92519528137208USD
- 2026-10-02: 157.92519528137208USD
- 2026-10-03: 157.92519528137208USD
- 2026-10-04: 157.92519528137208USD
- 2026-10-05: 157.92519528137208USD
- 2026-10-06: 157.92519528137208USD
- 2026-10-07: 157.92519528137208USD
- 2026-10-08: 142.93228610652923USD
- 2026-10-09: 142.93228610652923USD
- 2026-10-10: 142.93228610652923USD
- 2026-10-11: 142.93228610652923USD
- 2026-10-12: 142.93228610652923USD
- 2026-10-13: 142.93228610652923USD
- 2026-10-14: 142.93228610652923USD
- 2026-10-15: 142.93228610652923USD
- 2026-10-16: 142.93228610652923USD
- 2026-10-17: 142.93228610652923USD
- 2026-10-18: 142.93228610652923USD
- 2026-10-19: 142.93228610652923USD
- 2026-10-20: 142.13516235862733USD
- 2026-10-21: 142.93228610652923USD
- 2026-10-22: 142.93228610652923USD
- 2026-10-23: 142.93228610652923USD
- 2026-10-24: 142.93228610652923USD
- 2026-10-25: 157.92519528137208USD
- 2026-10-26: 157.92519528137208USD
- 2026-10-27: 157.92519528137208USD
- 2026-10-28: 157.92519528137208USD
- 2026-10-29: 166.24512507148742USD
- 2026-10-30: 157.01056080574037USD
- 2026-10-31: 142.93228610652923USD
- 2026-11-01: 142.93228610652923USD
- 2026-11-02: 142.13516235862733USD
- 2026-11-03: 142.13516235862733USD
- 2026-11-04: 142.93228610652923USD
- 2026-11-05: 142.93228610652923USD
- 2026-11-06: 142.93228610652923USD
- 2026-11-07: 142.13516235862733USD
Incheckning måste göras av någon som är minst 18 år.
Front desk is open 24/7.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Please inform Kigali Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Medical monitoring is available for guests quarantined due to Coronavirus (COVID-19). This may be provided in person or virtually, depending on the property type and location. A negative Coronavirus (COVID-19) PCR test result is mandatory to check-in to this property.
Populära bekvämligheter
Parkering
Flygplatstransfer
Restaurang
Pool
Business center
Rumservice
Allmänt
Rumservice
Restaurang
Rökfria rum
Bastu
Badtunna/Jacuzzi
Ångrum
Massage
Spa och hälsocenter
Frisörsalong
Kroppsbehandlingar
Ansiktsbehandling
Lunchpaket
Frukost på rummet
Allergifritt rum tillgängligt
Beach Sun Loungers
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parkering
Parkering
Flygplatstransfer
Parkeringsservice
Gratis parkering
Parking (Limited)
Parking Onsite
Internet
Gratis wi-fi
Tjänster
Business center
Kemtvätt
Barnvaktsservice
Städning
Bankettinrättningar
Valutaväxling
Värdeförvaring
Bagageförvaring
Plats för rökning
Express in- och utcheckning
Självtvätt
24-Hour Front Desk
Concierge Services
Aktiviteter
Pool
Trädgård
Golfbana (i närheten)
Pool utomhus
Levande musikunderhållning
Evening Entertainment
Utemöbler
Pool (Seasonal Outdoor)
Terrass
Fitness Center (nearby)