The Bank House Hotel

THE worst hotel stay we’ve experienced. The hotel is clean and staff are pleasant, but there simply aren’t enough amenities to properly service guests.Breakfast must be booked in advance because apparently there isn’t enough food kept on site for guests who decide that morning. At £15pp, it’s also expensive compared with other local hotels. Not the reason for the one star, though, as breakfast is easily found elsewhere. The real problem was the heat. Our top-floor room stayed over 30°C until 3am and never dropped below 29°C all night. There were no fans in the room and none available because “all the other guests have them”. For a 25-bedroom hotel, surely there should be enough fans for every room, especially a family room. Premier Inns without air con provide fans as standard and are much cheaper. None of us slept. I finally started drifting off at 6am and was too exhausted to drive home safely. Genuinely the worst night’s sleep I’ve ever had. We kept the windows open hoping for a breeze, but the hotel is directly opposite a church whose bells chimed throughout the night, including every hour from midnight onwards. We were tortured 2 ways, between suffocating heat and a giant church-bell alarm clock. The church should be mentioned when booking. Our bedroom door also wouldn’t shut securely. Eventually we discovered the wooden “Do Not Disturb” sign was catching in the door frame. Trying to fix this while everyone was dripping with sweat in the middle of the night was a fiasco.

No clear signage inside the property to reception and bedding left as a Tripp hazard on stairs, walked into what felt like a pub, staff member was in an England shirt and looked like one of the punters. No information given on breakfast or locally. Door of the room jammed on opening and the room had blood stained bedding, stained divan bed and carpet, mould/unswept corners/cobwebs in the bathroom. One cup given for three people stay. The church opposite rang the bells constantly, not on the hour and randomly throughout the night (I videoed) Didn't feel like a hotel felt like staying in a relatives attick. Can't believe it was £100 a night.

It was suitable for the one night stay. Due to the wife’s disability, the narrow, steep stairway was not really suitable, unfortunately, no downstairs rooms. Did not see any sign when booking for lift access. Room, parking and bar were acceptable, and very quaint. The Staff were extremely knowledgeable & gave information for our stay. Thank you, as we had to leave early next morning, so no breakfast taken, quick cup of coffee in our room and away. 0

This hotel was a little tired and our room at the top only had one bedside table and light

It is in a great location in the town centre. It could do with a bit of TLC as it was past it's best. It was clean, which is the most important thing. Internet was hit and miss.