We arrived at the location to find the building has undergone a major revamp..a new extension. Signs warning that builders could be looking through windows..random but its Easter weekend! First disappointment came when checking in..no one to greet us..just a computer which told me i should pay £5 for parking even though i booked and paid for a club suite. Luckily someone came out from their hiding cupboard and helped us, but why do away with a host..too much reliance on technology..you killed the most important part of being a hotellier, customer service! There is none! The room was supposed to have quality toiletries and coffee machine plus sweet treats and fresh water. The room had no milk no sweet treats and no water..when questioned..housekeeping would send sweet treats and milk..they did..a few sachets of milk and one little club orange biscuit. (There was two of us) The water was shown to us..in the bathroom as a tap with a sign saying filtered water. It was tepid water and tasted like the normal tap water!! This was a brand new room..and equipped with exercise equipment..a blown up ball and a mat..the mat had some white mess on it and the ball did too..the TV was full of dust the winfow was full of dirty hand marks and the bathroom and a razor blade sat in the shower cubicle. The whole place was quite dirty and dusty including the main lounge bar area. Biggest annoyance, the noisy neighbours who started arguing at 3am. This place could do much to raise standards!
We arrived at the location to find the building has undergone a major revamp..a new extension. Signs warning that builders could be looking through windows..random but its Easter weekend! First disappointment came when checking in..no one to greet us..just a computer which told me i should pay £5 for parking even though i booked and paid for a club suite. Luckily someone came out from their hiding cupboard and helped us, but why do away with a host..too much reliance on technology..you killed the most important part of being a hotellier, customer service! There is none! The room was supposed to have quality toiletries and coffee machine plus sweet treats and fresh water. The room had no milk no sweet treats and no water..when questioned..housekeeping would send sweet treats and milk..they did..a few sachets of milk and one little club orange biscuit. (There was two of us) The water was shown to us..in the bathroom as a tap with a sign saying filtered water. It was tepid water and tasted like the normal tap water!! This was a brand new room..and equipped with exercise equipment..a blown up ball and a mat..the mat had some white mess on it and the ball did too..the TV was full of dust the winfow was full of dirty hand marks and the bathroom and a razor blade sat in the shower cubicle. The whole place was quite dirty and dusty including the main lounge bar area. Biggest annoyance, the noisy neighbours who started arguing at 3am. This place could do much to raise standards!