Extended Stay America Suites - Seattle - Bothell - West

The room was great. Benji at the front desk went beyond making sure we were taken care of. Hotel is lucky to have him and also Brooke, she was also great.

Breakfast is only grab and go. Unit is not supplied with kitchen items. You have to request it when you check in and pick up later at the front desk. Only one of the burners on the stove worked. Rod for shower curtain was yanked at an angle from its original position, making the curtain sag. Hard to keep from getting water on the floor while showering. Phone on desk in room work. Requested room on top floor to lessen noise from people above but it was only available for a premium price, which we didn’t want to pay.

Benjamin was excellent at taking time toxtalk with with me over concerns i had with scheduling house keeping, shortage of linen availability for bedding which took hours to get done. Benji called in Vince to help get laundry washed. I am surprised that many duties are going undone by the staff and not enough staff to cover jobs. Kudos to Benjamin and Vince.

Very courteous staff and clean rooms. The only thing i do not like with this hotel group is the ESA wifi service which has 3rd party sign in. It runs slow as well and goes out quite often.

The room was really good, the staff was very courteous and helpful, we had an issue with the upstairs neighbors making noise until after 10 pm and then again at 4ish am, and as a smoker, I was not a fan of the fact that you could exit but couldn't re-enter the various hallway doors and had to walk around to the lobby entrance to get back to our room.