POOR COMMUNICATION RE REDUCED HOURS AT SPA Me and my partner stayed in one of their signature rooms. We always go away just after Christmas for his birthday. We checked in and headed to the spa only to be told they had reduced hours due to the Christmas period. When I complained I was told they've had reduced hours for years over the Christmas period- this makes it worse and the reason for the 2 stars. If we'd been told that when we booked, or the day before when they called to confirm our booking, we would never had stayed. We always go away during this time and have never experienced this anywhere else. We like to stay in the spa late on my partners birthday and have dinner in the hotel and we weren't able to do that. Also you have to ring before you go to the spa to make sure its not crowded which tells me the spa is over-subscribed, just poor greed. I don't know what makes it a signature room, it was average with nothing standing out to make it 'signature'. The room looked tired. The breakfast is average, the sausage and bacon tasted like cheap meat. The hotel looks dated and dull with nothing memorable. If you are looking a run of the mill nothing fancy hotel with a pool then you won't be too disappointed. I was embarrassed I had taken my partner here for his birthday. I do not recommend this hotel.
POOR COMMUNICATION RE REDUCED HOURS AT SPA Me and my partner stayed in one of their signature rooms. We always go away just after Christmas for his birthday. We checked in and headed to the spa only to be told they had reduced hours due to the Christmas period. When I complained I was told they've had reduced hours for years over the Christmas period- this makes it worse and the reason for the 2 stars. If we'd been told that when we booked, or the day before when they called to confirm our booking, we would never had stayed. We always go away during this time and have never experienced this anywhere else. We like to stay in the spa late on my partners birthday and have dinner in the hotel and we weren't able to do that. Also you have to ring before you go to the spa to make sure its not crowded which tells me the spa is over-subscribed, just poor greed. I don't know what makes it a signature room, it was average with nothing standing out to make it 'signature'. The room looked tired. The breakfast is average, the sausage and bacon tasted like cheap meat. The hotel looks dated and dull with nothing memorable. If you are looking a run of the mill nothing fancy hotel with a pool then you won't be too disappointed. I was embarrassed I had taken my partner here for his birthday. I do not recommend this hotel.
