Extended Stay America Suites - Boston - Peabody

Al hacer la reserva solicité un early chech-in y teniendo habitación disponible me hicieron pagar una noche completa viendo que tenía una reserva existente. No hubo consideración al cliente, Solicité hablar con un gerente y esto nunca fue accesibles, la condición de su hotel fatales y las habitación nada al igual a las fotos en sistema. He estado en Hotel donde ofrecen desayuno complementarios de cortesía y son muchos más variados que ustedes. Nota luego de hacer el check-out solicité que el Gerente se comunicara conmigo para aclarar cargos que tenía duda y este nunca tuvo la amabilidad de comunicarse, en varias ocasiones he tratado de comunicarme con vía telefónica y nunca está en el hotel.

Pros: The hotel itself was pretty nice, and the room was spacious and clean. Cons: if you want a "hotel" this is not for you. Uppn checkin they make you write your email address down, by even with that they messed mine up so I wasn't able to use the wifi. I went back down the next day and tried to address the issue with a different person, but they didn't fix it or weren't able to, so that was frustrating. The tub didn't have a stopper, so my daughter was not able to use the bath tub. Went down the second day (at the same time as trying to fix the Internet) and the lady wasn't able to give me one or didn't try. Not sure which. When we came back for the night, they did manage to find one (wrong size, but we made it work). Bathroom toilet clogged and we were informed that the maintenance was gone for the night and that we can come down to get a plunger if we wanted. Also, first night there the whole place smelled like weed, but they had a security guard after that and we didn't smell it the rest of the time there. Also the "breakfast" was basically none existent, they had about five to ten nutrients bars and if you were lucky a muffin or two. Sometimes there was coffee other times not.

Room was clean, staff was great

Staff was amazing room especially bed were amazing! Thank you

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