Buchanan Arms Hotel & Leisure, Sure Hotel Collection

Fab stay thank you. Lovely hotel. Amazing food

Hotel is in a fabulous location for visiting Loch Lomond and the Trossachs. Our stay was a slightly mixed experience - mostly very good. The front desk staff were excellent and super helpful. One of the team sought us out when I’d inadvertently left the hire car running in the car park (thank you!). The restaurant staff who received us seemed a bit grumpy that we’d not made a reservation and our presence seemed a bit of an inconvenience to them - we were made to pay for a poor breakfast buffet before we were sat down. That said the fish’n’chips for dinner was absolutely superb!! The pint of Caledonia from the bar was one of the best beers I’ve ever had in my life!! It tasted like nectar, it had a creamy consistency and the head stayed all the way to the bottom of the glass. Absolutely fantastic after hiking Ben Lomond! The rooms were very good, spacious and clean and the facilities (pool, sauna, gym) were brilliant. The sitting room and the conservatory were lovely with very comfy, sofas. Generally the hotel is a bit “tired” and could do with some investment to brighten it up. I would happily stay here again and would recommend it - for the rooms, the facilities, the beer, the relaxation area and the lunches/dinners. I would just suggest having breakfast in “Skoosh” 100metres up the road from the hotel.

The room was basic but very clean. The restaurant (for both an evening meal and breakfast) were very disappointing. The evening meal that I had (tikka masala curry) was average and overpriced. The breakfast was particularly bad. We arrived at 08:30 on 2 days and found that there was nearly nothing left on the 'continental' section, except for a few cereal boxes and a sorry bowl of prunes. The cooked breakfast is buffet style and was equally bad...the eggs had a hard skin on them and everything wasn't above luke warm. The staff were friendly, but there appears to be a lack of them in the restaurant (1 friendly lady running around doing everything was our experience). The location and hotel is very good for those out hiking, but as for meals I would try elsewhere. One thing that the 'spa' photos didn't capture was the "swimming lessons in progress" signs... The spa is actually a somewhat disappointing leisure centre that is not ideal for a couple on a relaxing getaway. Overall, the hotel is tired and in need of development, but if you're looking for somewhere comfortable to stay whilst hiking then it is an affordable option.

Lovely hotel well placed in the village. Very friendly staff too.

We did not have breakfast at the hotel