Best Western Plus Provo University Inn

Bon établissement . Environnement un peu bruyant, car grand boulevard tout près. A notre arrivée. L’hôtel n’avait pas notre réservation, bien que confirmée par Expedia . Il a fallu passer 1 gré au téléphone pour régler le problème.

L hotel est bien. Mais je l avais choisi parce qu un barbecue est mentionné dans le descriptif alors qu il n y en a pas.

Stay was fine, room was clean, only complaint was the shower did not drain and bathroom could use some TLC.

The people are good and helpful. The property amenities need to be updated along with a deep clean. The hot tub is really a warm tub and the power of the jets with 10 being forceful is two. Elevator when it gets to 4th floor it feels like the hardware is going to snap and come crashing down. Unsure if this is throughout the property, but my bed was so soft with pockets of some firmness - but if it was property I’d replace it. There were what appeared to be very small ants in and around the bathroom. This is personal preference, the bathtub felt unclean (may only be age of unit). Most of the towels were frayed. The curtain was great making it dark for sleep. Quiet property which for me is good. Parking good. Laundry worked well. Staff friendly and accommodating.

We arrived late in the evening and it was a very Quick and easy check in which made it nice being late and tired. Our room was neat and tidy. The breakfast was wonderful.