BANCAL HOTEL and SPA

Very nice stay

Fantastic hotel, spacious and immaculate with outstanding views and very good service.

Such an excellent trip - loved every aspect of this stay

This is a beautifully presented and brand new hotel. The property is largely single story but traverses the hillside in at least 5 terraces. This means that multiple lifts need to be taken to reach lower levels of the hotel, and that part of your journey there will be in the open air. For this reason, I’d recommend asking for a room on a higher level. The entertainment was great. Food was okay. The hotel is located a fair way out of San Sebastián and the hotel shuttle, which operates twice a day in each direction is not free. There is no on-site shop selling essentials, and the reverse-osmosis filtered water fountain is only available to guests at breakfast. For this reason I’d strongly recommend hiring a car for the duration of your stay.

This is the second time I have stayed at this hotel whilst it is beautiful I found that information was not freely given, there was no milk in the room for coffee and had to ask every day for milk on the second day we had to ask for the room to be cleaned twice and no one turned up until 19,00 and the lady was rude on arrival Food was poor and it was cold we ate in the restaurant on the second night and was certainly not as good as the first time we came. Lack of choice and not value for money. When we checked out we was not asked what our stay was like and feel the second visit was a let down Last point barking dogs continuously to the point my partner hardly slept Beautiful hotel but disappointing in many ways for the money that we paid