Hôtel Le Moderne - Anciennement Hôtel OursBlanc VictorHugo

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The staff checking in was great but I was 15 minutes late checking out because I thought it was later check out and the staff was very rude about it despite my apology. I’ll never go back

I had an issue with the metro line shut down in Paris and ended up missing my train south. I contacted the hotel and they said they could give me a discount on another night instead but when I got there a few days later they didn’t honor that promise. They just gave me free breakfast. And the breakfast was not very impressive. The location is great and Toulouse is a nice city, but I would suggest staying somewhere else more honorable

The front desk person Ilthat was there when U arrived did not gave me all the information I needed for my stay. I got a room close to the cafeteria so it was noisy in the morning, the walls are not sound proof. I had no hot water in my room. I did not mind because it was super hot outside and I was only stayin for a night. The front desk did not told me that they are at the desk 24h. So when I came back from my walk around midnight, the door was close. I see that we have to ring, I rang but no one answer. Since im not from here I thought that I had a time limit to be out. There was a phone number indicated and i tried to call but it did not work. Then 15 min later the front desk guy arrive because i kept ringing in panic thinking i will spend the night outside. I told him that it is a basic information to give to the customer so they wont worried. Also, we have to pay a 100 euro deposit that will be giving back when we check out. he also did not mentioned that i had to keep the receipt to get my refund when i check out... Its cheap for a night, and around every attraction in toulouse but i would not stay there for more than 2 days.

Yes, I booked an inexpensive (cheap) room, so I was not expecting a palace, and a friend who stayed at a different location said it was fine. Nothing could have prepared me for the sight of the filthy (filthy!) carpet. Or the smell, like someone had spent a week boiling corn in the room.