Grafton Beach Resort

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I enjoy breakfast meal and parking was easy and the staff clean the room well, i was comfortable, thank you for your service.

Staff

Staff except for one gentleman I believe his name is Louis helpful. The FD team does not know the meaning of Hospitality , I was assigned a room with ac barely functional, insects crawling on walls. , beneath bathroom counter hole in the wall and spider crawling out. Called the desk several times up until 4:29 am and no resolution. Saw the owner - GM and when she greeted my wife and I as to how was our stay and I expressed the issues. She immediately pivoted to the FD and walked away very quickly. Shows where the lack of empathy- hospitality and taking responsibility comes from. I’m a very understanding person and have travelled quite extensively to all parts of the world and can accept that things happen. In this case I’m extremely disheartened of the situation especially in an amazing island as Tobago.