Holiday Inn & Suites Duluth-Downtown by IHG

WiFi didn’t work our entire stay! The heat would not go above 64 degrees! We paid for full breakfast- we were denied , they stated we didn’t have the added as an extra even tho I showed screen shots of my complete booking and the 35.00 per person charge!! Not to mention room service kept disturbing us all throughout the night, accidentally 4 times came to our room and knocked on the door at 10:30/ 12:30/ 5 am WAKING UP MY SICK ONE YEAR OLD… asking if we need ice bags/towels/ and pillow cases!! Not to mention the hot tub was never available due to over crowding, and low water levels… our cards wouldn’t would in the elevator and the front desk assistant told us to TRY AGAIN.. I’m sure you are not properly doing it. Go try again and we can see what we can do!!! Ummm no can you PMEASE HELP ME.. it’s 8:30pm and I’m trying to sleep. Over all it was a horrible stay.. not to mention the WIFI NEVER WORKED! Which means no relaxation to settle down with the kiddos in the evening!!

love the pool

Hot tub was like a Luke warm bath

Extremely helpful and kind staff; Room overlooking the pool courtyard was a little loud during pool hours, but comfortable. Pool itself was very clean and well maintained. Fun room for a family stay.

We were only in town for one night - room was very clean as was the pool area on level 8. Very nice hotel.