Extended Stay America Suites - Minneapolis - Maple Grove

Hice una reservación y pague y cuando llegue me indicaron que no tenían cuartos y que debía irme, duré 6 horas para tratar de conseguir otro hotel y al final dormí en el carro, las personas que atienden no saben de amabilidad, son groceras y no ayudan en nada, en definitiva no volveré a este hotel.

This property should not be allowed to say they have a ‘breakfast included’. At most there is is regular coffee, sometimes hot water for tea.

No

Room was dirty and food crumbs on the floor. Walking into the building, you could smell marijuana and the in the actual room, you could smell cigarette smoke.

I stayed at Extended Stay America - Maple Grove on Friday, February 27th, in room 327, and it was without question the most disgusting hotel I have ever stayed in. The moment I walked in, it was obvious the room had not been properly cleaned. The floors were dirty, and the outside of the refrigerator was absolutely filthy. The cabinet door underneath the sink was broken and hanging poorly. The toilet bowl had feces splashed inside it — clearly it had not been cleaned at all. The bathroom mirror wasn’t even fastened to the wall; it was just sitting on the counter. On top of that, the mirror was covered in toothpaste splatter from someone else brushing their teeth. Even the artwork in the bathroom was dirty and splashed. The bathtub had a slimy scum coating the bottom and looked like it hadn’t been cleaned in months. The counter the TV sat on was badly damaged and scratched up. The curtains didn’t even cover the window — they appeared to have been torn down from the hooks and then poorly “repaired” with paper clips, which obviously did not work. To make matters worse, there was pubic hair in the supposedly clean hand towels. That was the breaking point. The only reason I stayed was because the bed appeared clean and I was completely exhausted. Although the receptionist was friendly in person, she would not answer the phone when I called from my room or even when I called from the front desk area. There is more but not enough room here.